University Hospitals of Morecambe Bay NHS Trust
Closing date: 30 June 2026
The Waiting List Office provides a pivotal interface between patients, consultants and clinical business units, delivering a high quality service for the management of patient elective surgery. The post holder will coordinate the scheduling of patients' pre operative assessments and elective surgery, engaging with patients via telephone, liaising with other departments and external agencies, and supporting the management team and care groups to ensure performance standards are met.
Essential skills include empathy and diplomacy when handling complex and sensitive information, excellent customer care, patient confidentiality, and the ability to adapt to change. The role requires working cooperatively in a team environment, meeting deadlines, and providing an effective, organised, comprehensive, and patient centred service.
About usWe operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal - and a range of community healthcare premises across Morecambe Bay, including Millom Hospital, GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
All hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery, with full Emergency Departments, critical/coronary care units, and various consultant led services.
Our community services aim to help people remain independent, improve their health and manage their conditions through high quality care, advice and support.
Person Specification Education & QualificationsThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer nameUniversity Hospitals of Morecambe Bay NHS Trust
£25,760 to £27,476 a year per annum pro rata