Technical Services Manager

At Cafea UK, we're passionate about coffee and committed to delivering safe, high-quality products that delight our customers and consumers.

We're looking for an experienced Technical Services Manager to join our Technical team and play a key role in supporting some of the UK's leading retailers, foodservice customers and business partners.

This is an exciting opportunity for a customer-focused technical professional who enjoys building relationships, managing multiple projects and ensuring products meet the highest standards of safety, legality and quality.

• Acting as the day-to-day technical contact for our customers and manufacturing partners
• Managing customer specifications and supporting the launch of new products
• Providing technical support to National Account Managers and wider business teams
• Coordinating customer visits, audits and follow-up actions
• Managing consumer complaints and supporting investigations and trend analysis
• Ensuring supplier approvals, certifications and technical documentation are maintained
• Supporting ethical sourcing, sustainability and customer compliance requirements
• Working closely with colleagues across Technical, Commercial, Supply Chain and Operations

• Experience within a food manufacturing technical, quality or compliance role
• Strong customer-facing and stakeholder management skills
• Experience managing specifications and retailer requirements
• Excellent organisation and attention to detail
• The ability to manage multiple priorities and meet deadlines
• Strong communication and problem-solving skills
• A proactive approach and commitment to continuous improvement

Experience working with major retailers and online specification portals would be advantageous.

At Cafea UK, you'll join a business that combines the agility of a local team with the strength and expertise of an international coffee group. You'll have the opportunity to work with leading retail customers, develop your technical expertise and contribute to the continued success of a well-established and respected business.

We offer a competitive salary and benefits package, alongside opportunities for professional development and career growth.

Our values are simple: Passion, Integrity, Innovation and Care.

The post holder will be responsible for health and safety in the area under his/her control on a day-to-day basis, and must ensure as far as is reasonably practicable, that he/she is familiar with all relevant Health and Safety legislation and recommendations and these are observed within his/her areas of responsibility. Attention is drawn particularly to the existence of the Company's policy statement on Health and Safety at Work. Any accident in the post holder's area must be recorded in the accident book.

This job description reflects the present requirements of the post. As duties and responsibilities change, the job description will be reviewed and be subject to amendment in consultation with the post holder.