Cafea UK Limited

At Cafea UK, we're passionate about coffee and committed to delivering safe, high-quality products that delight our customers and consumers. We're looking for an experienced Technical Services Manager to join our Technical team and play a key role in supporting some of the UK's leading retailers, foodservice customers and business partners. This is an exciting opportunity for a customer-focused technical professional who enjoys building relationships, managing multiple projects and ensuring products meet the highest standards of safety, legality and quality. What you'll be doing Acting as the day-to-day technical contact for our customers and manufacturing partners Managing customer specifications and supporting the launch of new products Providing technical support to National Account Managers and wider business teams Coordinating customer visits, audits and follow-up actions Managing consumer complaints and supporting investigations and trend analysis Ensuring supplier approvals, certifications and technical documentation are maintained Supporting ethical sourcing, sustainability and customer compliance requirements Working closely with colleagues across Technical, Commercial, Supply Chain and Operations What we're looking for Experience within a food manufacturing technical, quality or compliance role Strong customer-facing and stakeholder management skills Experience managing specifications and retailer requirements Excellent organisation and attention to detail The ability to manage multiple priorities and meet deadlines Strong communication and problem-solving skills A proactive approach and commitment to continuous improvement Experience working with major retailers and online specification portals would be advantageous. Why Cafea UK? At Cafea UK, you'll join a business that combines the agility of a local team with the strength and expertise of an international coffee group. You'll have the opportunity to work with leading retail customers, develop your technical expertise and contribute to the continued success of a well-established and respected business. We offer a competitive salary and benefits package, alongside opportunities for professional development and career growth. Our values are simple: Passion, Integrity, Innovation and Care. The post holder will be responsible for health and safety in the area under his/her control on a day-to-day basis, and must ensure as far as is reasonably practicable, that he/she is familiar with all relevant Health and Safety legislation and recommendations and these are observed within his/her areas of responsibility. Attention is drawn particularly to the existence of the Company's policy statement on Health and Safety at Work. Any accident in the post holder's area must be recorded in the accident book. This job description reflects the present requirements of the post. As duties and responsibilities change, the job description will be reviewed and be subject to amendment in consultation with the post holder.

Careers > National Account Executive (Graduate) At Cafea UK, we are passionate about coffee and committed to delivering safe, high-quality products that delight our customers and consumers. We are looking for an experienced and commercially minded Head of Technical to lead our technical functions and help shape the next chapter of our business. This is a senior leadership role reporting directly to the Managing Director, with responsibility for food safety, quality, compliance, sustainability, customer relationships, and technical strategy across the business. What you will be doing Member of the UK Leadership team, helping to set company strategy and operational standards Represent the UK within the wider Cafea Group Technical Management Team Lead and develop a technical team of seven specialists. Act as the senior technical contact for customers, suppliers, and key stakeholders. Ensure the highest standards of food safety, quality, and compliance. Drive continuous improvement and technical excellence across the business. Oversee our sustainability and ethical sourcing commitments. Work closely with colleagues in the UK and Germany across Commercial, Supply Chain and Operations and to support business growth What we are looking for Significant food technical experience, preferably within a food manufacturing environment Proven leadership experience, developing team and talent. A passion for quality, food safety, and continuous improvement Commercial awareness, good financial acumen, and strategic thinking capability The confidence to influence, challenge and inspire at all levels of the organisation. A degree or other higher education qualification in a relevant scientific discipline would be advantageous Why Cafea UK? At Cafea UK, you will join a business that combines the agility of a local team with the strength and expertise of an international coffee group. You will have the opportunity to make a real impact, work with leading retail customers, and help shape the future direction of our technical function. We offer a competitive salary and benefits package, alongside opportunities for professional development and career growth. The post holder will be responsible for health and safety in the area under his/her control on a day-to-day basis, and must ensure as far as is reasonably practicable, that he/she is familiar with all relevant Health and Safety legislation and recommendations and these are observed within his/her areas of responsibility. Attention is drawn particularly to the existence of the Company's policy statement on Health and Safety at Work. Any accident in the post holder's area must be recorded in the accident book. This job description reflects the present requirements of the post. As duties and responsibilities change, the job description will be reviewed and be subject to amendment in consultation with the post holder.