Role Overview
We are seeking an experienced IT Systems & Support Specialist to provide onsite and remote technical support across enterprise environments. The role involves supporting end users, managing IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.
Key Responsibilities
- Provide onsite and remote IT support for end users.
- Troubleshoot hardware, software, network, and connectivity issues.
- Support Microsoft 365, Active Directory, Azure, VMware, and Citrix environments.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Manage user accounts, device deployments, and Windows 10/11 migrations.
- Monitor and support network infrastructure, servers, and connected devices.
- Handle incidents and service requests through ticketing systems such as ServiceNow and Remedyforce.
- Act as an escalation point for complex technical issues and ensure timely resolution.
- Maintain IT documentation and support operational improvement initiatives.
Required Skills & Experience
- Proven experience in IT Support, Desktop Support, or Infrastructure Support roles.
- Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and Azure.
- Experience with VMware, Citrix, ServiceNow, Salesforce, or similar enterprise tools.
- Solid understanding of networking concepts and IT infrastructure.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
Preferred
- Experience supporting enterprise or manufacturing environments.
- Exposure to network migrations, infrastructure projects, and device lifecycle management.
- Be part of a high-impact, detail-driven team within a global organization
- Work with cutting-edge asset security and compliance processes
- Opportunity to create and implement meaningful operational improvements