Axiom Technologies is a Global IT Services partner supporting medium to large scale enterprises. Please visit our website for more information about what we do at . Roles and Responsibilities Technical Support & Troubleshooting Skills Hardware troubleshooting: diagnose and resolve hardware-related issues in both Mac and Windows machines. Software troubleshooting: diagnose issues related to operating systems and software applications. Performance optimization: identify and resolve performance issues on computers (e.g., slow machines, memory issues). Mac support: in depth troubleshooting and support for Mac OS, including issues with user profiles, hardware components, and connectivity. Windows support: provide comprehensive support for Windows OS, including troubleshooting hardware, OS issues, and application problems. Networking & Connectivity Knowledge Network troubleshooting: resolve connectivity issues related to local network, Wi Fi, VPN, and other connectivity problems. DHCP: understand DHCP scopes and how they assign IP addresses. VLAN: knowledge of VLANs and how they work in conjunction with DHCP. SMB protocol: understand how Macs support the SMB protocol and how to configure or troubleshoot it, especially in cross platform environments. Hardware Maintenance & Management Hardware replacement: knowledge of processes for diagnosing and replacing faulty hardware components, including required steps and organizational procedures. Asset management: track and manage hardware assets, including decommissioning old hardware in compliance with company policies. Incident management: handle a high volume of incidents and efficiently resolve or elevate when necessary. Backup and recovery: ensure data is backed up before hardware replacements or profile deletions. System Configuration & Setup Active Directory: manage user accounts, user profile setups (domain bound and local accounts), account deletion, and retention processes. New joiner/leaver processes: manage onboarding and offboarding for users, allocate assets, and ensure proper account and data management. Incident Management requirement: understand file sharing and network configuration; know how to access Windows file shares via SMB on Mac. Processes and Compliance Decommissioning process: know how to properly decommission hardware and software assets, ensuring data deletion and retention procedures are followed. Incident and escalation management: know when to elevate issues, how to handle incidents, and maintain stakeholder communication. Data retention: understand company policies for data retention and deletion, particularly before decommissioning hardware or deleting user accounts. Customer Service & Communication End user support: interact effectively with users, understand their issues, and provide clear solutions. Alternatives and workarounds: provide users with alternate solutions when problems cannot be immediately resolved, minimizing disruption. Documentation: maintain clear records of troubleshooting steps, incident resolutions, and user requests for future reference. Tools & Technology Ticketing systems: familiarity with tools such as ServiceNow for tracking and managing incidents. SCCM: experience managing and deploying software updates, configurations, and patches using SCCM. Mac management tools: knowledge of tools and systems used to manage Mac devices in an enterprise environment. Experience in a Similar Role 4 6 years of relevant experience. Prior experience in a financial domain.
07/05/2026
Full time
Axiom Technologies is a Global IT Services partner supporting medium to large scale enterprises. Please visit our website for more information about what we do at . Roles and Responsibilities Technical Support & Troubleshooting Skills Hardware troubleshooting: diagnose and resolve hardware-related issues in both Mac and Windows machines. Software troubleshooting: diagnose issues related to operating systems and software applications. Performance optimization: identify and resolve performance issues on computers (e.g., slow machines, memory issues). Mac support: in depth troubleshooting and support for Mac OS, including issues with user profiles, hardware components, and connectivity. Windows support: provide comprehensive support for Windows OS, including troubleshooting hardware, OS issues, and application problems. Networking & Connectivity Knowledge Network troubleshooting: resolve connectivity issues related to local network, Wi Fi, VPN, and other connectivity problems. DHCP: understand DHCP scopes and how they assign IP addresses. VLAN: knowledge of VLANs and how they work in conjunction with DHCP. SMB protocol: understand how Macs support the SMB protocol and how to configure or troubleshoot it, especially in cross platform environments. Hardware Maintenance & Management Hardware replacement: knowledge of processes for diagnosing and replacing faulty hardware components, including required steps and organizational procedures. Asset management: track and manage hardware assets, including decommissioning old hardware in compliance with company policies. Incident management: handle a high volume of incidents and efficiently resolve or elevate when necessary. Backup and recovery: ensure data is backed up before hardware replacements or profile deletions. System Configuration & Setup Active Directory: manage user accounts, user profile setups (domain bound and local accounts), account deletion, and retention processes. New joiner/leaver processes: manage onboarding and offboarding for users, allocate assets, and ensure proper account and data management. Incident Management requirement: understand file sharing and network configuration; know how to access Windows file shares via SMB on Mac. Processes and Compliance Decommissioning process: know how to properly decommission hardware and software assets, ensuring data deletion and retention procedures are followed. Incident and escalation management: know when to elevate issues, how to handle incidents, and maintain stakeholder communication. Data retention: understand company policies for data retention and deletion, particularly before decommissioning hardware or deleting user accounts. Customer Service & Communication End user support: interact effectively with users, understand their issues, and provide clear solutions. Alternatives and workarounds: provide users with alternate solutions when problems cannot be immediately resolved, minimizing disruption. Documentation: maintain clear records of troubleshooting steps, incident resolutions, and user requests for future reference. Tools & Technology Ticketing systems: familiarity with tools such as ServiceNow for tracking and managing incidents. SCCM: experience managing and deploying software updates, configurations, and patches using SCCM. Mac management tools: knowledge of tools and systems used to manage Mac devices in an enterprise environment. Experience in a Similar Role 4 6 years of relevant experience. Prior experience in a financial domain.
Axiom Technologies is seeking a Technical Support Specialist in Greater London. The ideal candidate will have 4-6 years of experience in a similar role, focusing on resolving hardware and software issues in both Mac and Windows environments. Responsibilities include troubleshooting, managing user accounts in Active Directory, and providing excellent customer service. Candidates with prior experience in a financial domain are preferred. Join us to be a part of a collaborative team prioritizing user satisfaction and compliance.
07/05/2026
Full time
Axiom Technologies is seeking a Technical Support Specialist in Greater London. The ideal candidate will have 4-6 years of experience in a similar role, focusing on resolving hardware and software issues in both Mac and Windows environments. Responsibilities include troubleshooting, managing user accounts in Active Directory, and providing excellent customer service. Candidates with prior experience in a financial domain are preferred. Join us to be a part of a collaborative team prioritizing user satisfaction and compliance.
Axiom Technologies in the United Kingdom is seeking an IT support professional to assist end-users within their desktop computing environment. The ideal candidate should possess a strong background in IT support, with certifications such as CompTIA A+ or MCITP. Essential skills include troubleshooting computer operating systems, excellent customer service, and attention to detail. Freshers are welcome, and ability to travel within 12-18 miles is preferred. To apply, send your resume to .
07/05/2026
Full time
Axiom Technologies in the United Kingdom is seeking an IT support professional to assist end-users within their desktop computing environment. The ideal candidate should possess a strong background in IT support, with certifications such as CompTIA A+ or MCITP. Essential skills include troubleshooting computer operating systems, excellent customer service, and attention to detail. Freshers are welcome, and ability to travel within 12-18 miles is preferred. To apply, send your resume to .
Axiom Technologies is a Global IT Services partner supporting medium to large scale enterprises. Please visit our website for more information about what we do at . We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first and second level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via ticketing system, phone, or in person. Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project related tasks. Follow security protocols and assist with antivirus, patching, and data protection policies. Qualifications Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 1+ year of experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem solving abilities. Preferred: Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Working Conditions: On site support may be required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after hours support may be needed during maintenance windows or emergencies. What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
05/05/2026
Full time
Axiom Technologies is a Global IT Services partner supporting medium to large scale enterprises. Please visit our website for more information about what we do at . We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first and second level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via ticketing system, phone, or in person. Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project related tasks. Follow security protocols and assist with antivirus, patching, and data protection policies. Qualifications Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 1+ year of experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem solving abilities. Preferred: Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Working Conditions: On site support may be required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after hours support may be needed during maintenance windows or emergencies. What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
Axiom Technologies is seeking a Desktop Support Technician in Leeds, United Kingdom. The ideal candidate will provide first- and second-level support for desktop and mobile devices, ensuring optimal service delivery. Key responsibilities include troubleshooting issues, maintaining asset inventory, and assisting with onboarding and offboarding processes. Required qualifications include a Bachelor's degree in Computer Science and at least 1 year of experience in a similar role. This position may require on-site support and flexibility for after-hours assistance.
05/05/2026
Full time
Axiom Technologies is seeking a Desktop Support Technician in Leeds, United Kingdom. The ideal candidate will provide first- and second-level support for desktop and mobile devices, ensuring optimal service delivery. Key responsibilities include troubleshooting issues, maintaining asset inventory, and assisting with onboarding and offboarding processes. Required qualifications include a Bachelor's degree in Computer Science and at least 1 year of experience in a similar role. This position may require on-site support and flexibility for after-hours assistance.
Axiom Technologies is a Global IT Services partner supporting medium to large scale enterprises. Please visit our website for more information about what we do at . We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first and second level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via ticketing system, phone, or in person. Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project related tasks. Follow security protocols and assist with antivirus, patching, and data protection policies. Qualifications Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 1+ year of experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem solving abilities. Preferred: Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Working Conditions: On site support may be required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after hours support may be needed during maintenance windows or emergencies.
05/05/2026
Full time
Axiom Technologies is a Global IT Services partner supporting medium to large scale enterprises. Please visit our website for more information about what we do at . We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first and second level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via ticketing system, phone, or in person. Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project related tasks. Follow security protocols and assist with antivirus, patching, and data protection policies. Qualifications Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 1+ year of experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem solving abilities. Preferred: Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Working Conditions: On site support may be required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after hours support may be needed during maintenance windows or emergencies.