Job Title: Senior Administrator (First Contact)
School/Department: Student & Academic Services
Work Arrangement: Part Time (Hybrid)
Contract: Permanent
Joining a fast paced, student facing team that provides triage career support, assists with part time work searches and other work experience opportunities.
Overview
The Senior Administrator will support the Careers & Employability Service by delivering high level administrative support, customer service to students and employers, and managing employability projects.
Main duties and responsibilities
- Provide high level administrative and organisational support across all functions administered by the Student Jobshop and First Contact team.
- Deliver excellent customer service to students, graduates and stakeholders.
- Assist students searching for jobs and placements and prepare them for the workplace.
- Support the effective delivery of employability projects and maintain accurate systems.
- Generate part time work with local employers through networking events and proactive marketing.
- Follow up with employers and discuss recruitment needs.
- Organise and deliver activities such as the Part time Jobs Fair and Inspiring Student Worker Awards.
- Produce evaluations, reports and presentations relating to employability activities.
- Monitor and review processes to ensure excellent service and identify improvements.
- Represent CES at university events such as Career Fairs and Open Days.
- Carry out other duties as required.
Person Specification
Experience and skills required:
- Previous administrative experience within an office or reception environment.
- Good customer service skills and ability to handle enquiries efficiently.
- Understanding of employability support for higher education students.
- Proficient with business software (Google Suite, social media tools).
- Excellent interpersonal and cross cultural communication skills.
- Strong time management and ability to prioritise tasks.
- Independent problem solving and team collaboration.
- Attention to detail in record keeping and process following.
- Analytical skills for evaluating activity and producing reports.
- Knowledge of employment legislation and local markets.
EEO Statement
The role is inclusive; we welcome applications from people of all backgrounds. We are a Disability Confident Leader.