Dunhillmedical
Sheffield, Yorkshire
IT/AV Technician Advanced Manufacturing Research Centre (AMRC) - University of Sheffield. Permanent, full time, hybrid. Overview Provide second line IT and AV support to AMRC and AMRC Training Centre staff via help desk, phone, chat, email, and face to face. Support remote sites in Wales, Preston and Derby. Participate in procurement, asset management, and project support. Key Responsibilities Respond to and resolve IT and AV queries in person, remotely, by phone and email. Prioritise workloads with business impact and escalated problems as required. Maintain and monitor general and specialist IT equipment, software and services. Assist in the procurement of IT and AV hardware, software and services. Support Windows and Linux systems maintenance. Provide user hand overs and one to one training. Contribute to high priority incidents, projects and first line duties when directed. Travel to AMRC sites across the UK; valid UK driving licence required. Carry out other duties as reasonably required. Qualifications & Experience Experience in a team providing efficient IT support in a busy, customer focused environment. Experience with 1st and 2nd line technical support in a large complex organisation. Working knowledge of Microsoft Windows, MacOS, Android, iOS, Linux; primary focus on Windows. Up to date knowledge of Microsoft 365 and Google Workspace. Experience with meeting and conference technologies and audio visual installations. Understanding of patch management, cyber security principles, and Cyber Essentials+. Strong analytical and problem solving skills. Excellent written and verbal communication skills with academic, research and technical staff. Experience with incident management tools such as TOPdesk. Knowledge of Mobile Device and Endpoint Management technologies and OS imaging. Experience building and maintaining a network of contacts and practice communities. Compliance with university and AMRC health, safety, security, procurement and waste policies. EEO Statement We are a Disability Confident Employer and are committed to supporting and developing staff. We encourage applicants who meet the essential criteria to apply. Benefits Competitive annual leave, including bank holidays, with the option to purchase additional days. Flexible working arrangements, including hybrid options. Generous pension scheme. Retail discounts and rewards. Staff networks and support for diversity and inclusion. Training and development opportunities and access to a technical career route. Family friendly policies. Security Clearance Security Check Clearance (SC) required. Successful applicant must be able to work in the UK without restrictions and complete the UK National Security Vetting process. Contact For informal enquiries, contact Toby Griffin, IT Support Operations Manager, . Location University of Sheffield Western Bank Sheffield S10 2TN
IT/AV Technician Advanced Manufacturing Research Centre (AMRC) - University of Sheffield. Permanent, full time, hybrid. Overview Provide second line IT and AV support to AMRC and AMRC Training Centre staff via help desk, phone, chat, email, and face to face. Support remote sites in Wales, Preston and Derby. Participate in procurement, asset management, and project support. Key Responsibilities Respond to and resolve IT and AV queries in person, remotely, by phone and email. Prioritise workloads with business impact and escalated problems as required. Maintain and monitor general and specialist IT equipment, software and services. Assist in the procurement of IT and AV hardware, software and services. Support Windows and Linux systems maintenance. Provide user hand overs and one to one training. Contribute to high priority incidents, projects and first line duties when directed. Travel to AMRC sites across the UK; valid UK driving licence required. Carry out other duties as reasonably required. Qualifications & Experience Experience in a team providing efficient IT support in a busy, customer focused environment. Experience with 1st and 2nd line technical support in a large complex organisation. Working knowledge of Microsoft Windows, MacOS, Android, iOS, Linux; primary focus on Windows. Up to date knowledge of Microsoft 365 and Google Workspace. Experience with meeting and conference technologies and audio visual installations. Understanding of patch management, cyber security principles, and Cyber Essentials+. Strong analytical and problem solving skills. Excellent written and verbal communication skills with academic, research and technical staff. Experience with incident management tools such as TOPdesk. Knowledge of Mobile Device and Endpoint Management technologies and OS imaging. Experience building and maintaining a network of contacts and practice communities. Compliance with university and AMRC health, safety, security, procurement and waste policies. EEO Statement We are a Disability Confident Employer and are committed to supporting and developing staff. We encourage applicants who meet the essential criteria to apply. Benefits Competitive annual leave, including bank holidays, with the option to purchase additional days. Flexible working arrangements, including hybrid options. Generous pension scheme. Retail discounts and rewards. Staff networks and support for diversity and inclusion. Training and development opportunities and access to a technical career route. Family friendly policies. Security Clearance Security Check Clearance (SC) required. Successful applicant must be able to work in the UK without restrictions and complete the UK National Security Vetting process. Contact For informal enquiries, contact Toby Griffin, IT Support Operations Manager, . Location University of Sheffield Western Bank Sheffield S10 2TN
Dunhillmedical
Sheffield, Yorkshire
Overview IT Services at the University of Sheffield deliver a full variety of complex IT and technology- enabled services that support education, research, workplace, corporate services, and infrastructure enablers to all our staff and students. The department delivers enterprise-wide products and services in line with strategic aims, across the University, with stakeholders and key partners. Providing access for over 60,000+ users across students, staff, and external partners, this role is critical in ensuring a seamless experience is developed and maintained for all users. As an Identity and Access Engineer at the University of Sheffield, you will play a vital role in ensuring the smooth operation and development of our in-house developed account management system, Active Directory and Azure AD (Entra ID) authentication systems plus other related technologies (e.g. SSO, DUO MFA, PAM). Your expertise and proven track record in the field will be key in maintaining our high standards and ensuring the security of our digital infrastructure. Main duties and responsibilities Build, support, document and maintain scripts for authentication and/or amendment to accounts Maintaining and supporting the account provisioning systems and associated technologies using a variety of technologies such as Perl, Python, .Net and bash Developing new features and improvements Work in collaboration with a wide range of diverse teams to successfully implement and maintain authentication systems Help support, manage and develop our in-house developed account management system, Active Directory, Azure AD (Entra ID), and LDAP and related services Conduct regular audits to identify potential vulnerabilities and implement vital security measures Provide technical support and guidance to end-users, resolving authentication-related issues as appropriate Implement processes to allow for better collaborative development of the authentication system for example version control, automated deployment, automated testing Develop and maintain application hosting with standard methodology, particularly in relation to security, resilience and performance Act as a technical point of contact in areas of expertise with other colleagues and departments Keep up to date with new technologies and improve existing skills using all available resources As a member of our Professional staff, you will be expected to demonstrate a commitment to the professional behaviours set out in the Sheffield Professional Framework. Please follow this link for further information: Sheffield Professional Framework Carry out other duties, commensurate with the grade and remit of the post Person Specification Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn’t match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply. Criteria Stage(s) assessed at Good honours degree in a related subject area or equivalent qualifications (or equivalent experience) Experience working with Active Directory, LDAP in a large complex environment Proven expertise in designing and implementing account management and authentication systems and solutions Strong knowledge of industry-standard authentication protocols and technologies Understanding of fundamental security principles and recommended approaches Excellent problem solving skills with the ability to apply a pragmatic approach to a problem Manage own time when working on several projects simultaneously, with an ability to prioritise and complete urgent fixes as they occur Excellent written and verbal communication skills, with the ability to influence and persuade and the ability to build internal and external networks Experience working in collaborative environments using such scripting languages as Perl, Python, Bash and .Net on developments using relevant tools, such as GIT, Docker etc Technical Professional Registration or the willingness to work towards it It is anticipated that the selection process will take place on INSERT DATE HERE . This will consist of a formal interview. We plan to let candidates know if they have progressed to the selection stage on the week commencing INSERT DATE HERE . If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Benefits and additional information A minimum of 41 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more. Flexible working opportunities, including hybrid working for some roles. A wide range of discounts and rewards on shopping, eating out and travel. A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks). Recognition Awards to reward staff who go above and beyond in their role. A commitment to your development access to learning and mentoring schemes; integrated with our Academic Career Pathways and Professional Services Shared Skills Framework. A range of generous family-friendly policies paid time off for parenting and caring emergencies access to menopause support in the workplace paid time off and support for fertility treatment and more We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process. Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page:- sheffield.ac.uk/jobs/candidates (opens in a new window). We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision ( ) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone. The University of Sheffield Western Bank Sheffield S10 2TN
Overview IT Services at the University of Sheffield deliver a full variety of complex IT and technology- enabled services that support education, research, workplace, corporate services, and infrastructure enablers to all our staff and students. The department delivers enterprise-wide products and services in line with strategic aims, across the University, with stakeholders and key partners. Providing access for over 60,000+ users across students, staff, and external partners, this role is critical in ensuring a seamless experience is developed and maintained for all users. As an Identity and Access Engineer at the University of Sheffield, you will play a vital role in ensuring the smooth operation and development of our in-house developed account management system, Active Directory and Azure AD (Entra ID) authentication systems plus other related technologies (e.g. SSO, DUO MFA, PAM). Your expertise and proven track record in the field will be key in maintaining our high standards and ensuring the security of our digital infrastructure. Main duties and responsibilities Build, support, document and maintain scripts for authentication and/or amendment to accounts Maintaining and supporting the account provisioning systems and associated technologies using a variety of technologies such as Perl, Python, .Net and bash Developing new features and improvements Work in collaboration with a wide range of diverse teams to successfully implement and maintain authentication systems Help support, manage and develop our in-house developed account management system, Active Directory, Azure AD (Entra ID), and LDAP and related services Conduct regular audits to identify potential vulnerabilities and implement vital security measures Provide technical support and guidance to end-users, resolving authentication-related issues as appropriate Implement processes to allow for better collaborative development of the authentication system for example version control, automated deployment, automated testing Develop and maintain application hosting with standard methodology, particularly in relation to security, resilience and performance Act as a technical point of contact in areas of expertise with other colleagues and departments Keep up to date with new technologies and improve existing skills using all available resources As a member of our Professional staff, you will be expected to demonstrate a commitment to the professional behaviours set out in the Sheffield Professional Framework. Please follow this link for further information: Sheffield Professional Framework Carry out other duties, commensurate with the grade and remit of the post Person Specification Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn’t match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply. Criteria Stage(s) assessed at Good honours degree in a related subject area or equivalent qualifications (or equivalent experience) Experience working with Active Directory, LDAP in a large complex environment Proven expertise in designing and implementing account management and authentication systems and solutions Strong knowledge of industry-standard authentication protocols and technologies Understanding of fundamental security principles and recommended approaches Excellent problem solving skills with the ability to apply a pragmatic approach to a problem Manage own time when working on several projects simultaneously, with an ability to prioritise and complete urgent fixes as they occur Excellent written and verbal communication skills, with the ability to influence and persuade and the ability to build internal and external networks Experience working in collaborative environments using such scripting languages as Perl, Python, Bash and .Net on developments using relevant tools, such as GIT, Docker etc Technical Professional Registration or the willingness to work towards it It is anticipated that the selection process will take place on INSERT DATE HERE . This will consist of a formal interview. We plan to let candidates know if they have progressed to the selection stage on the week commencing INSERT DATE HERE . If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Benefits and additional information A minimum of 41 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more. Flexible working opportunities, including hybrid working for some roles. A wide range of discounts and rewards on shopping, eating out and travel. A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks). Recognition Awards to reward staff who go above and beyond in their role. A commitment to your development access to learning and mentoring schemes; integrated with our Academic Career Pathways and Professional Services Shared Skills Framework. A range of generous family-friendly policies paid time off for parenting and caring emergencies access to menopause support in the workplace paid time off and support for fertility treatment and more We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process. Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page:- sheffield.ac.uk/jobs/candidates (opens in a new window). We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision ( ) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone. The University of Sheffield Western Bank Sheffield S10 2TN