Senior Operations Engineer( Networks)

Your new company
Your CompanyOur client is one of the UK's leading communications providers, delivering connectivity and technology solutions to consumers, businesses, and the public sector. With a strong focus on innovation, AI-driven transformation, and customer excellence, our client is committed to simplifying operations and building the networks of the future.Joining this organization means being part of a purpose-driven organisation that connects for good, supporting customers, communities, and businesses while shaping the future of digital infrastructure.
Your RoleAs a Senior Networks Operations Engineer, you will take ownership of the technical health and performance of live managed services, ensuring stability, security, and continuous improvement across complex customer environments.
You will act as the key technical point of contact during the service lifecycle, working closely with customers, internal teams, and third-party suppliers to manage incidents, assess in-life changes, and drive service optimisation.
Key responsibilities include:

• Owning end-to-end service performance and ensuring customer outcomes are protected
• Leading complex incidents through to resolution, coordinating cross-functional teams
• Assessing technical changes, risk, and impact, and communicating clearly to stakeholders
• Driving improvements in resilience, performance, and service quality
• Managing technical estate risks including capacity, vulnerabilities, and end-of-life
• Building strong relationships with customers and partners, influencing through technical expertise

What You Need to Succeed
To be successful in this role, you will bring a strong blend of technical expertise, operational leadership, and stakeholder engagement:

• Proven experience supporting 24/7 managed services environments across networking technologies
• Strong incident management and operational leadership capability
• Deep understanding of end-to-end service architecture and dependencies
• Ability to assess risk and make informed technical governance decisions
• Experience working with multiple suppliers and third-party vendors
• Strong communication and stakeholder management skills

Essential:

• Professional/Specialist level technical accreditation (or equivalent)
• Knowledge of ITIL practices
• Eligibility to obtain required security clearances (SC, NPPV, etc.)

Desirable:

• Experience with technologies such as Cisco, Aruba, Juniper, Fortinet, AWS, Azure, Nutanix or similar
• Exposure to automation, monitoring, and observability tooling

What You Will Get in ReturnIn return, you will join a market-leading organisation where your expertise directly impacts large-scale, business-critical services.

• Opportunity to work on complex, high-impact customer environments
• Exposure to cutting-edge networking and cloud technologies
• A collaborative and supportive culture focused on continuous improvement
• Clear career progression within a large, forward-thinking organisation
• Competitive salary and benefits package

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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