Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members' Clubs, Hotels, Leisure Venues and Stadia & Arena. The Role Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalat or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions. In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions. Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK. You must also be able to commute to our office in Hessle as this is an office based role. Role and responsibilities Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required. Handle break/fix cases promptly to ensure resolution SLA. Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues. Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate. Accurately record details of customer contact and activities carried out in the ticketing system. Work together with colleagues to identify potential problem issues - i.e. where an individual incident is affecting multiple customers. Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved. Action the service requests queue on a rotational basis. Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case. Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information. Some weekend working will be required. Required Skills, Experience and Personal Qualities Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems). Understanding of common technical support practices. Ability to communicate clearly and empathetically with clients via multi channel support. Capable of root cause analysis and problem solving. Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems. Ability to work as part of a close team and also with cross functional teams and 3rd parties. Strong written communication skills to enable accurate documentation compilation. Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues. Experience in the hospitality industry and EPOS technology is preferred but not essential. What We Offer Competitive salary. A company with strong product market fit, a clear growth plan and a great story to tell. Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata). Birthday off: Paid day off on your birthday. Enhanced company sick pay: Above statutory requirements dependent on length of service. Enhanced maternity pay: 14 weeks basic pay. Enhanced paternity pay: 2 weeks basic pay. Death in service life insurance: 3 x salary from day 1. Leave policies: Bereavement, compassionate, and special circumstances leave. Employee referral programme: Earn rewards for successful referrals. Employee Assistance Programmes: Including Unum & Coyle Health & Well being. Free on site parking: No parking costs at our Hessle office. Company pension: 3% employer contribution, 5% employee contribution. Branded workwear: Professional appearance support.
23/06/2026
Full time
Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members' Clubs, Hotels, Leisure Venues and Stadia & Arena. The Role Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalat or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions. In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions. Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK. You must also be able to commute to our office in Hessle as this is an office based role. Role and responsibilities Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required. Handle break/fix cases promptly to ensure resolution SLA. Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues. Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate. Accurately record details of customer contact and activities carried out in the ticketing system. Work together with colleagues to identify potential problem issues - i.e. where an individual incident is affecting multiple customers. Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved. Action the service requests queue on a rotational basis. Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case. Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information. Some weekend working will be required. Required Skills, Experience and Personal Qualities Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems). Understanding of common technical support practices. Ability to communicate clearly and empathetically with clients via multi channel support. Capable of root cause analysis and problem solving. Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems. Ability to work as part of a close team and also with cross functional teams and 3rd parties. Strong written communication skills to enable accurate documentation compilation. Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues. Experience in the hospitality industry and EPOS technology is preferred but not essential. What We Offer Competitive salary. A company with strong product market fit, a clear growth plan and a great story to tell. Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata). Birthday off: Paid day off on your birthday. Enhanced company sick pay: Above statutory requirements dependent on length of service. Enhanced maternity pay: 14 weeks basic pay. Enhanced paternity pay: 2 weeks basic pay. Death in service life insurance: 3 x salary from day 1. Leave policies: Bereavement, compassionate, and special circumstances leave. Employee referral programme: Earn rewards for successful referrals. Employee Assistance Programmes: Including Unum & Coyle Health & Well being. Free on site parking: No parking costs at our Hessle office. Company pension: 3% employer contribution, 5% employee contribution. Branded workwear: Professional appearance support.
Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position? Here you ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school s ICT network. Role: IT Manager aka IT Network Manager, Senior ICT Technician, School IT Support, Network ICT Manager, ICT Manager Salary: £40k - £44k base plus great benefits Location: Northolt, West London You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You ll have knowledge of switches, virtual and physical server environments and backups. Above all, you ll be friendly and versatile with the ability to communicate on all levels. We re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
22/06/2026
Full time
Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position? Here you ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school s ICT network. Role: IT Manager aka IT Network Manager, Senior ICT Technician, School IT Support, Network ICT Manager, ICT Manager Salary: £40k - £44k base plus great benefits Location: Northolt, West London You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You ll have knowledge of switches, virtual and physical server environments and backups. Above all, you ll be friendly and versatile with the ability to communicate on all levels. We re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
Salary: £28,000 - 32,000 per year Requirements We require previous 1st, 2nd, and 3rd line IT support experience, ideally within an MSP environment. We require good knowledge of Microsoft 365, Windows Server, and core networking concepts including DNS, DHCP, and VPN. We require a confident communicator who enjoys helping people. We require someone who is organised, proactive, and calm under pressure. We require a full clean UK driving licence. We are looking for someone who is comfortable working in a full time, permanent role based in Liverpool with regular site visits across the North West. We value candidates who want to be part of a supportive team and contribute long term. An IT related qualification would be beneficial, though not explicitly required. Responsibilities We provide 1st and 2nd line IT support via phone and remote access, with 3rd line support delivered through site visits. We troubleshoot hardware, software, and network issues. We manage live tickets relating to laptops, printers, Microsoft 365, and VPNs. We manage user accounts, permissions, and security within Microsoft 365. We support customers with general IT queries and problem solving. We maintain accurate documentation for all client environments. We set up and configure laptops, desktops, and other hardware. We install routers, switches, firewalls, and wireless systems. We carry out network installations. We assist with office moves, server upgrades, and wider infrastructure projects. We work closely with our experienced network engineers to keep customer systems running smoothly and securely. Technologies Hardware Support Microsoft 365 Network Security VPN Windows Office 365 Cloud REST More We are a family owned outsourced IT provider with over 25 years of stability, trusted by long standing local customers who see us as an extension of their own business. Our team is friendly, highly experienced, and built on teamwork, loyalty, and personal development. This is a full time, permanent role based in Liverpool with site visits across the North West, working 9am to 5.30pm. We offer a competitive salary of £28,000 to £32,000, plus competitive benefits including private medical insurance, long term job security, progression, and support to grow in a supportive environment where your ideas and contribution genuinely matter.
21/06/2026
Full time
Salary: £28,000 - 32,000 per year Requirements We require previous 1st, 2nd, and 3rd line IT support experience, ideally within an MSP environment. We require good knowledge of Microsoft 365, Windows Server, and core networking concepts including DNS, DHCP, and VPN. We require a confident communicator who enjoys helping people. We require someone who is organised, proactive, and calm under pressure. We require a full clean UK driving licence. We are looking for someone who is comfortable working in a full time, permanent role based in Liverpool with regular site visits across the North West. We value candidates who want to be part of a supportive team and contribute long term. An IT related qualification would be beneficial, though not explicitly required. Responsibilities We provide 1st and 2nd line IT support via phone and remote access, with 3rd line support delivered through site visits. We troubleshoot hardware, software, and network issues. We manage live tickets relating to laptops, printers, Microsoft 365, and VPNs. We manage user accounts, permissions, and security within Microsoft 365. We support customers with general IT queries and problem solving. We maintain accurate documentation for all client environments. We set up and configure laptops, desktops, and other hardware. We install routers, switches, firewalls, and wireless systems. We carry out network installations. We assist with office moves, server upgrades, and wider infrastructure projects. We work closely with our experienced network engineers to keep customer systems running smoothly and securely. Technologies Hardware Support Microsoft 365 Network Security VPN Windows Office 365 Cloud REST More We are a family owned outsourced IT provider with over 25 years of stability, trusted by long standing local customers who see us as an extension of their own business. Our team is friendly, highly experienced, and built on teamwork, loyalty, and personal development. This is a full time, permanent role based in Liverpool with site visits across the North West, working 9am to 5.30pm. We offer a competitive salary of £28,000 to £32,000, plus competitive benefits including private medical insurance, long term job security, progression, and support to grow in a supportive environment where your ideas and contribution genuinely matter.
Salary: £35,000 - 40,000 per year Requirements Experience as a Network Manager, Senior IT Technician, or Senior ICT Technician, preferably within a school or education environment. Strong working knowledge of maintaining ICT hardware and software. Familiarity with network management, including switches, virtual and physical server environments, and backups. Proficiency with Windows Server, Active Directory, Hyper V, and cloud technologies such as Office 365/Azure. Ability to communicate effectively at all levels. Experience in upgrading a school IT system is a plus. Responsibilities Oversee the management, installation, maintenance, availability, and security of the schools curriculum and administrative ICT network. Manage school ICT support contracts and provide technical support and emergency cover as needed. Deliver consultative support at 2nd/3rd line level. Technologies Active Directory Azure Cloud Hardware Hyper V ICT Support Network Office 365 Security Windows More We are a fast-growing organization providing outsourced IT services to the education sector. Joining our team means you can expect career growth within a close knit, friendly company that values investing in your personal development and training. If you are ready to take the next step in your career and thrive in a collaborative environment, we would love to hear from you.
21/06/2026
Full time
Salary: £35,000 - 40,000 per year Requirements Experience as a Network Manager, Senior IT Technician, or Senior ICT Technician, preferably within a school or education environment. Strong working knowledge of maintaining ICT hardware and software. Familiarity with network management, including switches, virtual and physical server environments, and backups. Proficiency with Windows Server, Active Directory, Hyper V, and cloud technologies such as Office 365/Azure. Ability to communicate effectively at all levels. Experience in upgrading a school IT system is a plus. Responsibilities Oversee the management, installation, maintenance, availability, and security of the schools curriculum and administrative ICT network. Manage school ICT support contracts and provide technical support and emergency cover as needed. Deliver consultative support at 2nd/3rd line level. Technologies Active Directory Azure Cloud Hardware Hyper V ICT Support Network Office 365 Security Windows More We are a fast-growing organization providing outsourced IT services to the education sector. Joining our team means you can expect career growth within a close knit, friendly company that values investing in your personal development and training. If you are ready to take the next step in your career and thrive in a collaborative environment, we would love to hear from you.
Sivara GmbH is seeking an experienced IT Support professional based in Liverpool. This full-time permanent role involves providing 1st, 2nd, and 3rd line IT support, managing tickets, troubleshooting issues, and assisting with installations. We value proactive candidates who can work well under pressure in a supportive team environment. Offering a salary between £28,000 and £32,000, this position includes benefits such as private medical insurance and long-term job security.
21/06/2026
Full time
Sivara GmbH is seeking an experienced IT Support professional based in Liverpool. This full-time permanent role involves providing 1st, 2nd, and 3rd line IT support, managing tickets, troubleshooting issues, and assisting with installations. We value proactive candidates who can work well under pressure in a supportive team environment. Offering a salary between £28,000 and £32,000, this position includes benefits such as private medical insurance and long-term job security.
Sivara GmbH is seeking an experienced 2nd / 3rd Line IT Support Engineer in Coatbridge. The role involves providing technical support, resolving complex incidents, and maintaining client systems. You will work with technologies such as Microsoft 365, Active Directory, and virtualization platforms like VMware. We offer a salary between £26,500 and £29,500 per year, alongside 32 days of annual leave, a pension scheme, and ongoing training. Join a collaborative team within a dynamic IT services environment with opportunities for growth.
21/06/2026
Full time
Sivara GmbH is seeking an experienced 2nd / 3rd Line IT Support Engineer in Coatbridge. The role involves providing technical support, resolving complex incidents, and maintaining client systems. You will work with technologies such as Microsoft 365, Active Directory, and virtualization platforms like VMware. We offer a salary between £26,500 and £29,500 per year, alongside 32 days of annual leave, a pension scheme, and ongoing training. Join a collaborative team within a dynamic IT services environment with opportunities for growth.
Salary: £26,500 - 29,500 per year Requirements We are looking for an experienced 2nd / 3rd Line IT Support Engineer with strong technical support experience. We require strong administration of Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams. We require experience with identity and device management using Microsoft Entra ID, Intune, Conditional Access and compliance policies. We require hands on experience with Windows Server and core services such as AD DS, DNS, DHCP and Group Policy. We require solid networking fundamentals, including switching, routing, VLANs, VPNs and firewall configuration. We require experience with virtualisation platforms such as Hyper V and/or VMware. We require experience using RMM and PSA tools in an MSP environment, including monitoring, patching, scripting, ticket hygiene and documentation. We require backup and disaster recovery experience, including restore drills.We require knowledge of security practices such as MFA, EDR, baseline hardening and Cyber Essentials controls. We require PowerShell skills for troubleshooting and automating routine tasks. We require excellent communication skills, strong ownership and the ability to manage priorities in line with SLAs. We require a willingness to join an on call rota. We require a full driving licence. Experience with telecoms systems such as VoIP, SIP or hosted PBX is desirable. Microsoft, CompTIA or Cisco certifications, such as MCSA, Azure Fundamentals or CCNA, are desirable. Experience working for an MSP or IT services provider is desirable. Responsibilities We provide 2nd and 3rd line technical support for a wide range of client systems, including Windows Server, Microsoft 365, networking, cloud and telecoms. We troubleshoot and resolve complex incidents and service requests remotely and on site. We support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD and virtualisation platforms such as VMware and Hyper V. We configure, maintain and troubleshoot routers, switches, firewalls and VPNs. We deliver technical input and implementation for IT infrastructure projects and migrations. We work closely with our 1st Line team to ensure effective escalation processes and knowledge sharing. We document technical procedures, solutions and configurations accurately. We support telecoms and connectivity solutions, including VoIP systems and broadband circuits. We proactively monitor systems to identify potential issues and recommend improvements. We participate in an on call rota where applicable to ensure high service availability. We mentor junior engineers and maintain strong relationships with customers. Technologies Active Directory Azure Cloud Cisco Firewall Hyper V Support Microsoft 365 PowerShell Security SharePoint VMware Windows Office 365 More We are BrightSkye, a dynamic and growing IT services provider based in Coatbridge, serving businesses across the region with managed IT support, telecoms, connectivity and IT projects. This is a full time, permanent, office based role in Coatbridge with occasional site visits as required. We offer a salary of £32,000-£36,000 per annum depending on experience, along with 32 days annual leave inclusive of Bank Holidays, a pension scheme, free car park, ongoing training and certification support, and the opportunity to work with diverse technologies and clients. You will join a friendly, collaborative team environment with genuine career progression as the company continues to grow.
21/06/2026
Full time
Salary: £26,500 - 29,500 per year Requirements We are looking for an experienced 2nd / 3rd Line IT Support Engineer with strong technical support experience. We require strong administration of Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams. We require experience with identity and device management using Microsoft Entra ID, Intune, Conditional Access and compliance policies. We require hands on experience with Windows Server and core services such as AD DS, DNS, DHCP and Group Policy. We require solid networking fundamentals, including switching, routing, VLANs, VPNs and firewall configuration. We require experience with virtualisation platforms such as Hyper V and/or VMware. We require experience using RMM and PSA tools in an MSP environment, including monitoring, patching, scripting, ticket hygiene and documentation. We require backup and disaster recovery experience, including restore drills.We require knowledge of security practices such as MFA, EDR, baseline hardening and Cyber Essentials controls. We require PowerShell skills for troubleshooting and automating routine tasks. We require excellent communication skills, strong ownership and the ability to manage priorities in line with SLAs. We require a willingness to join an on call rota. We require a full driving licence. Experience with telecoms systems such as VoIP, SIP or hosted PBX is desirable. Microsoft, CompTIA or Cisco certifications, such as MCSA, Azure Fundamentals or CCNA, are desirable. Experience working for an MSP or IT services provider is desirable. Responsibilities We provide 2nd and 3rd line technical support for a wide range of client systems, including Windows Server, Microsoft 365, networking, cloud and telecoms. We troubleshoot and resolve complex incidents and service requests remotely and on site. We support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD and virtualisation platforms such as VMware and Hyper V. We configure, maintain and troubleshoot routers, switches, firewalls and VPNs. We deliver technical input and implementation for IT infrastructure projects and migrations. We work closely with our 1st Line team to ensure effective escalation processes and knowledge sharing. We document technical procedures, solutions and configurations accurately. We support telecoms and connectivity solutions, including VoIP systems and broadband circuits. We proactively monitor systems to identify potential issues and recommend improvements. We participate in an on call rota where applicable to ensure high service availability. We mentor junior engineers and maintain strong relationships with customers. Technologies Active Directory Azure Cloud Cisco Firewall Hyper V Support Microsoft 365 PowerShell Security SharePoint VMware Windows Office 365 More We are BrightSkye, a dynamic and growing IT services provider based in Coatbridge, serving businesses across the region with managed IT support, telecoms, connectivity and IT projects. This is a full time, permanent, office based role in Coatbridge with occasional site visits as required. We offer a salary of £32,000-£36,000 per annum depending on experience, along with 32 days annual leave inclusive of Bank Holidays, a pension scheme, free car park, ongoing training and certification support, and the opportunity to work with diverse technologies and clients. You will join a friendly, collaborative team environment with genuine career progression as the company continues to grow.
Sanderson Government & Defence
Winchester, Hampshire
Position: Duty Technician Location: Hursley, Winchester Day Rate: £310 per day inside IR35 SC Clearance Required We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service. Key Responsibilities Handle incoming technical support incidents, service requests, and change tasks. Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes. Maintain clear, consistent customer communication and provide timely updates. Resolve issues ranging from simple password resets to complex server-related queries. Escalate cases to the 3rd Line Technical Team when required. Work collaboratively within a close-knit, highly skilled team of Engineers. Deliver a high standard of customer service at all times. Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams. Perform software builds and rebuilds on PCs and laptops. Diagnose and repair hardware faults, and install hardware upgrades as needed. What We're Looking For Strong background in IT support (1st/2nd line or similar). Experience working in structured, process-driven environments. Excellent communication and customer-facing skills. Ability to troubleshoot across hardware, software, and basic server-side issues. To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ
20/06/2026
Full time
Position: Duty Technician Location: Hursley, Winchester Day Rate: £310 per day inside IR35 SC Clearance Required We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service. Key Responsibilities Handle incoming technical support incidents, service requests, and change tasks. Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes. Maintain clear, consistent customer communication and provide timely updates. Resolve issues ranging from simple password resets to complex server-related queries. Escalate cases to the 3rd Line Technical Team when required. Work collaboratively within a close-knit, highly skilled team of Engineers. Deliver a high standard of customer service at all times. Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams. Perform software builds and rebuilds on PCs and laptops. Diagnose and repair hardware faults, and install hardware upgrades as needed. What We're Looking For Strong background in IT support (1st/2nd line or similar). Experience working in structured, process-driven environments. Excellent communication and customer-facing skills. Ability to troubleshoot across hardware, software, and basic server-side issues. To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
19/06/2026
Contractor
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
1st Line Service Desk Engineer / IT Support Analyst Salary: £28k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing Managed Services Provider is looking for a motivated and customer-focused 1st Line Service Desk Engineer / IT Support Analyst to join its expanding support team in South Wales. This opportunity would suit candidates currently working as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer, IT Support Technician or Technical Support Analyst who are looking to further develop their technical skills within a professional and supportive managed services environment. You'll be joining a collaborative service desk team responsible for providing front-line technical support to a wide range of customers across both public and private sector organisations. The role offers excellent progression opportunities for someone looking to build a long-term career within IT support and managed services, with exposure to Microsoft technologies, customer environments and ongoing technical development. Key Responsibilities: Provide 1st line technical support via phone, email and remote support tools Log, manage and resolve incidents and service requests efficiently Troubleshoot hardware, software and desktop-related issues Support Microsoft Office, Outlook and Windows operating systems Escalate more complex technical issues where appropriate Maintain accurate ticket updates, documentation and customer communication Deliver excellent customer service throughout the support process Assist with user account administration and basic system support Contribute to knowledge sharing and continuous improvement within the team Work collaboratively with 2nd and 3rd line support engineers Skills & Experience Required: Previous experience within an IT support, service desk, helpdesk or technical support environment Strong customer service and communication skills Good troubleshooting and problem-solving ability Knowledge of Windows desktop operating systems Experience supporting Microsoft Office applications and Outlook Ability to work effectively within a fast-paced support environment Positive attitude and willingness to learn new technologies Desirable Experience: Active Directory user administration Microsoft 365 support exposure Experience using ITSM or ticketing systems Remote support tools experience Basic networking knowledge including DNS, DHCP and WiFi Exposure to backup, antivirus or virtualisation technologies MSP or managed services experience This role would suit candidates currently working as a Service Desk Analyst, Helpdesk Engineer, 1st Line Support Engineer, IT Support Technician, Technical Support Analyst or IT Support Administrator who are looking to continue developing their career within a growing and technology-focused managed services environment.
19/06/2026
Full time
1st Line Service Desk Engineer / IT Support Analyst Salary: £28k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing Managed Services Provider is looking for a motivated and customer-focused 1st Line Service Desk Engineer / IT Support Analyst to join its expanding support team in South Wales. This opportunity would suit candidates currently working as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer, IT Support Technician or Technical Support Analyst who are looking to further develop their technical skills within a professional and supportive managed services environment. You'll be joining a collaborative service desk team responsible for providing front-line technical support to a wide range of customers across both public and private sector organisations. The role offers excellent progression opportunities for someone looking to build a long-term career within IT support and managed services, with exposure to Microsoft technologies, customer environments and ongoing technical development. Key Responsibilities: Provide 1st line technical support via phone, email and remote support tools Log, manage and resolve incidents and service requests efficiently Troubleshoot hardware, software and desktop-related issues Support Microsoft Office, Outlook and Windows operating systems Escalate more complex technical issues where appropriate Maintain accurate ticket updates, documentation and customer communication Deliver excellent customer service throughout the support process Assist with user account administration and basic system support Contribute to knowledge sharing and continuous improvement within the team Work collaboratively with 2nd and 3rd line support engineers Skills & Experience Required: Previous experience within an IT support, service desk, helpdesk or technical support environment Strong customer service and communication skills Good troubleshooting and problem-solving ability Knowledge of Windows desktop operating systems Experience supporting Microsoft Office applications and Outlook Ability to work effectively within a fast-paced support environment Positive attitude and willingness to learn new technologies Desirable Experience: Active Directory user administration Microsoft 365 support exposure Experience using ITSM or ticketing systems Remote support tools experience Basic networking knowledge including DNS, DHCP and WiFi Exposure to backup, antivirus or virtualisation technologies MSP or managed services experience This role would suit candidates currently working as a Service Desk Analyst, Helpdesk Engineer, 1st Line Support Engineer, IT Support Technician, Technical Support Analyst or IT Support Administrator who are looking to continue developing their career within a growing and technology-focused managed services environment.
Adria Solutions Ltd. is seeking an IT Support Technician to join their Preston team. The role involves providing 1st and 2nd line technical support, acting as a key escalation for complex issues, and mentoring junior team members. The ideal candidate will possess strong troubleshooting skills across Microsoft 365 and Windows. The position offers a competitive salary, opportunities for career development, and a supportive working environment focused on learning and success.
19/06/2026
Full time
Adria Solutions Ltd. is seeking an IT Support Technician to join their Preston team. The role involves providing 1st and 2nd line technical support, acting as a key escalation for complex issues, and mentoring junior team members. The ideal candidate will possess strong troubleshooting skills across Microsoft 365 and Windows. The position offers a competitive salary, opportunities for career development, and a supportive working environment focused on learning and success.
IT Support Technician - Preston Our Client is a growing and innovative organisation operating across multiple sectors, focused on delivering high-quality environments and customer experiences. Their approach is centred on challenging traditional models and creating modern, forward-thinking solutions that meet the needs of evolving markets. With a strong track record of growth, they are supported by a talented and ambitious team committed to continuous improvement and excellence. They offer a dynamic and supportive working environment, competitive salaries, and a culture that recognises and rewards success. The Role Our Client is seeking a IT Technician to join their team in a newly created role within the IT function. This position will play a key part in providing 1st and 2nd line technical support, ensuring issues are resolved efficiently while maintaining a high standard of customer service. You will act as a key escalation point for more complex technical issues and support the wider IT team in delivering a reliable and responsive service. The role requires a strong technical foundation, excellent problem-solving abilities, and the confidence to communicate effectively with both technical and non-technical users. You will also support and mentor junior team members, helping to develop capability within the service desk function. Key Responsibilities Act as 2nd/3rd line escalation for complex technical support issues Support and mentor service desk analysts Troubleshoot advanced issues across Microsoft 365, Windows, and endpoints Support user access, identity, and device-related issues within Microsoft 365 Take ownership of high-priority incidents through to resolution Help improve ticket quality, SLAs, and service desk processes Create and maintain clear knowledge base documentation Identify recurring issues and contribute to problem management Assist with small IT projects and change activities where required Skills & Experience Strong troubleshooting experience across Microsoft 365 and Windows environments Experience in a 2nd line or senior IT support role Ability to mentor and support junior colleagues Good understanding of ITIL or structured service desk processes (formal certification not required) Strong communication skills and stakeholder management ability Customer-focused approach with a proactive attitude What Our Client Offers Supportive and collaborative working environment Competitive salary and benefits Opportunities for career development and progression A culture that values learning, improvement, and success If you are an experienced IT support professional looking to take the next step in your career within a forward-thinking organisation, we would love to hear from you.
18/06/2026
Full time
IT Support Technician - Preston Our Client is a growing and innovative organisation operating across multiple sectors, focused on delivering high-quality environments and customer experiences. Their approach is centred on challenging traditional models and creating modern, forward-thinking solutions that meet the needs of evolving markets. With a strong track record of growth, they are supported by a talented and ambitious team committed to continuous improvement and excellence. They offer a dynamic and supportive working environment, competitive salaries, and a culture that recognises and rewards success. The Role Our Client is seeking a IT Technician to join their team in a newly created role within the IT function. This position will play a key part in providing 1st and 2nd line technical support, ensuring issues are resolved efficiently while maintaining a high standard of customer service. You will act as a key escalation point for more complex technical issues and support the wider IT team in delivering a reliable and responsive service. The role requires a strong technical foundation, excellent problem-solving abilities, and the confidence to communicate effectively with both technical and non-technical users. You will also support and mentor junior team members, helping to develop capability within the service desk function. Key Responsibilities Act as 2nd/3rd line escalation for complex technical support issues Support and mentor service desk analysts Troubleshoot advanced issues across Microsoft 365, Windows, and endpoints Support user access, identity, and device-related issues within Microsoft 365 Take ownership of high-priority incidents through to resolution Help improve ticket quality, SLAs, and service desk processes Create and maintain clear knowledge base documentation Identify recurring issues and contribute to problem management Assist with small IT projects and change activities where required Skills & Experience Strong troubleshooting experience across Microsoft 365 and Windows environments Experience in a 2nd line or senior IT support role Ability to mentor and support junior colleagues Good understanding of ITIL or structured service desk processes (formal certification not required) Strong communication skills and stakeholder management ability Customer-focused approach with a proactive attitude What Our Client Offers Supportive and collaborative working environment Competitive salary and benefits Opportunities for career development and progression A culture that values learning, improvement, and success If you are an experienced IT support professional looking to take the next step in your career within a forward-thinking organisation, we would love to hear from you.
Recording Studio Programme Manager London The Organisation Our client is a multi arts venue. They're on a mission to raise the creative potential of the UK, so give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history. They are now looking for a Recording Studio Programme Manager to join them on a permanent, part time basis, working 21 hours per week. This can include evening and weekend hours to meet programme needs. The Benefits Salary of £22,508.05 per annum (£37,513.42 FTE) 25 days' holiday per year plus bank holidays pro rata, increasing after two years' service up to 30 days Ability to buy up to three days' annual leave Pension scheme Cycle to Work, Tech and Home Scheme Season Ticket Loan Employee Assistance Programme (EAP) Health Cash Plan Group Life Assurance Staff discount at our client's bar and café Complimentary staff tickets Enhanced Maternity, Paternity and Adoption leave Staff networks, forums and social groups This is an unmissable opportunity for a technically skilled recording or mixing engineer with creative production experience to join our client's creative organisation. You'll have the chance to be at the heart of a vibrant, creative environment, shaping inspiring studio based opportunities that help young people build skills, grow in confidence and take meaningful steps towards creative careers. This part time role allows you to do deeply rewarding, high impact work while keeping more space in your week for your own creative practice, projects or other commitments. The Role As the Recording Studio Programme Manager, you will lead the development and delivery of inspiring recording studio programmes that help young people build technical skills, progress their creative ambitions and access opportunities within the creative industries. You will design and manage a diverse programme of recording studio projects for young people, working with artists, tutors and industry partners to create engaging and accessible learning experiences. Involved in a range of projects, you will focus on DAW proficiency, understanding signal flow, microphone techniques and the use of mixing tools such as EQ and compression. Supporting progression pathways across our client's wider creative offer, you will oversee programme delivery, tutor management, evaluation, safeguarding and budgets while ensuring young people remain at the heart of everything you do. You will also take shared responsibility for the technical aspects of the recording studios, ensuring they are operating as intended, and are well maintained and updated. Additionally, you will: Act as a point of contact for all studio users Ensure programmes are inclusive, accessible and supported by effective pastoral guidance Recruit, manage and support freelance tutors, engineers and technicians Provide technical support and act as an engineer on recording sessions when required Ensure all activities comply with safeguarding, health and safety and organisational policies About You To be considered as a Recording Studio Programme Manager, you will need: Demonstrable technical experience as a recording and/or mix engineer within a studio environment Demonstrable creative experience and output as a producer, musician, DJ, or sound artist Experience of managing a facility and/or equipment inventory Experience of working in culturally diverse settings A high level of IT competency, with an in-depth understanding of one or more Digital Audio Workstations The ability to monitor expenditure, keep to a budget and provide budgetary information Excellent written and verbal communication and presentation skills Demonstrable people management skills Excellent organisational and project management skills A commitment and understanding of diversity and inclusion, particularly in the music sector The successful candidate must have a current and acceptable DBS check or be willing to undertake one due to the nature of the role. Application Process Application Deadline: 23rd June 2026 1st Stage Interviews: 2nd July 2026 (online) 2nd Stage Interviews: 8th July 2026 (in person) Other organisations may call this role Recording Studio Engineer, Mixing Engineer, Sound Engineer, Studio Engineer, Music Producer, Music Production Engineer, Sound Artist, Recording Studio Manager, or Studio Operations Manager. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to help shape exciting, inclusive studio experiences as a Recording Studio Programme Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
16/06/2026
Full time
Recording Studio Programme Manager London The Organisation Our client is a multi arts venue. They're on a mission to raise the creative potential of the UK, so give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history. They are now looking for a Recording Studio Programme Manager to join them on a permanent, part time basis, working 21 hours per week. This can include evening and weekend hours to meet programme needs. The Benefits Salary of £22,508.05 per annum (£37,513.42 FTE) 25 days' holiday per year plus bank holidays pro rata, increasing after two years' service up to 30 days Ability to buy up to three days' annual leave Pension scheme Cycle to Work, Tech and Home Scheme Season Ticket Loan Employee Assistance Programme (EAP) Health Cash Plan Group Life Assurance Staff discount at our client's bar and café Complimentary staff tickets Enhanced Maternity, Paternity and Adoption leave Staff networks, forums and social groups This is an unmissable opportunity for a technically skilled recording or mixing engineer with creative production experience to join our client's creative organisation. You'll have the chance to be at the heart of a vibrant, creative environment, shaping inspiring studio based opportunities that help young people build skills, grow in confidence and take meaningful steps towards creative careers. This part time role allows you to do deeply rewarding, high impact work while keeping more space in your week for your own creative practice, projects or other commitments. The Role As the Recording Studio Programme Manager, you will lead the development and delivery of inspiring recording studio programmes that help young people build technical skills, progress their creative ambitions and access opportunities within the creative industries. You will design and manage a diverse programme of recording studio projects for young people, working with artists, tutors and industry partners to create engaging and accessible learning experiences. Involved in a range of projects, you will focus on DAW proficiency, understanding signal flow, microphone techniques and the use of mixing tools such as EQ and compression. Supporting progression pathways across our client's wider creative offer, you will oversee programme delivery, tutor management, evaluation, safeguarding and budgets while ensuring young people remain at the heart of everything you do. You will also take shared responsibility for the technical aspects of the recording studios, ensuring they are operating as intended, and are well maintained and updated. Additionally, you will: Act as a point of contact for all studio users Ensure programmes are inclusive, accessible and supported by effective pastoral guidance Recruit, manage and support freelance tutors, engineers and technicians Provide technical support and act as an engineer on recording sessions when required Ensure all activities comply with safeguarding, health and safety and organisational policies About You To be considered as a Recording Studio Programme Manager, you will need: Demonstrable technical experience as a recording and/or mix engineer within a studio environment Demonstrable creative experience and output as a producer, musician, DJ, or sound artist Experience of managing a facility and/or equipment inventory Experience of working in culturally diverse settings A high level of IT competency, with an in-depth understanding of one or more Digital Audio Workstations The ability to monitor expenditure, keep to a budget and provide budgetary information Excellent written and verbal communication and presentation skills Demonstrable people management skills Excellent organisational and project management skills A commitment and understanding of diversity and inclusion, particularly in the music sector The successful candidate must have a current and acceptable DBS check or be willing to undertake one due to the nature of the role. Application Process Application Deadline: 23rd June 2026 1st Stage Interviews: 2nd July 2026 (online) 2nd Stage Interviews: 8th July 2026 (in person) Other organisations may call this role Recording Studio Engineer, Mixing Engineer, Sound Engineer, Studio Engineer, Music Producer, Music Production Engineer, Sound Artist, Recording Studio Manager, or Studio Operations Manager. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to help shape exciting, inclusive studio experiences as a Recording Studio Programme Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Turn IT on are looking for an experienced and enthusiastic Trust IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to support schools within a Trust in Dulwich London. As Trust IT Manager you will be responsible for the management, installation, maintenance, availability, and security of the schools' ICT network as well as working closely with the Senior Leadership Team to help develop the IT across the school and help put plans in place for projects. You must be dedicated to delivering the TIO support service in a manner that embraces our company values. It is your job to facilitate communication between your school and TIO, keep up to date with what services TIO can offer, and manage the accounts of your customers. The successful candidate will be responsible for monitoring, maintaining, developing and managing a wide range of IT Systems across a schools Infrastructure. Key Responsibilities Managing the school's network infrastructure and ICT based applications. Managing the day to day workload of IT Technicians and assisting with their development. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner. Monitoring and maintaining all key systems including switches, virtual & physical server environments and backups. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Line manage and take responsibility for the work of the ICT support staff to ensure they carry out their duties effectively and receive adequate support, guidance, and training to provide a high quality ICT support service. Our Ideal Candidate A passion for IT with at least 2-3 years' experience of working in a school as an IT Network Manager/ IT Manager. An excellent understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self motivation with strong communication and interpersonal skills as well as having exceptional customer service skills. The ability to work within a team as well as independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Key Areas of Technical Expertise Microsoft Certification Cisco AD, DNS, DHCP, GP, WDS, WSUS Citrix Exchange The role is offered on a full-year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £37,000 - £42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle Scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
16/06/2026
Full time
Turn IT on are looking for an experienced and enthusiastic Trust IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to support schools within a Trust in Dulwich London. As Trust IT Manager you will be responsible for the management, installation, maintenance, availability, and security of the schools' ICT network as well as working closely with the Senior Leadership Team to help develop the IT across the school and help put plans in place for projects. You must be dedicated to delivering the TIO support service in a manner that embraces our company values. It is your job to facilitate communication between your school and TIO, keep up to date with what services TIO can offer, and manage the accounts of your customers. The successful candidate will be responsible for monitoring, maintaining, developing and managing a wide range of IT Systems across a schools Infrastructure. Key Responsibilities Managing the school's network infrastructure and ICT based applications. Managing the day to day workload of IT Technicians and assisting with their development. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner. Monitoring and maintaining all key systems including switches, virtual & physical server environments and backups. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Line manage and take responsibility for the work of the ICT support staff to ensure they carry out their duties effectively and receive adequate support, guidance, and training to provide a high quality ICT support service. Our Ideal Candidate A passion for IT with at least 2-3 years' experience of working in a school as an IT Network Manager/ IT Manager. An excellent understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self motivation with strong communication and interpersonal skills as well as having exceptional customer service skills. The ability to work within a team as well as independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Key Areas of Technical Expertise Microsoft Certification Cisco AD, DNS, DHCP, GP, WDS, WSUS Citrix Exchange The role is offered on a full-year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £37,000 - £42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle Scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
1st Line Service Desk Engineer / IT Support Analyst Salary: £28k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing Managed Services Provider is looking for a motivated and customer-focused 1st Line Service Desk Engineer / IT Support Analyst to join its expanding support team in South Wales. This opportunity would suit candidates currently working as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer, IT Support Technician or Technical Support Analyst who are looking to further develop their technical skills within a professional and supportive managed services environment. You ll be joining a collaborative service desk team responsible for providing front-line technical support to a wide range of customers across both public and private sector organisations. The role offers excellent progression opportunities for someone looking to build a long-term career within IT support and managed services, with exposure to Microsoft technologies, customer environments and ongoing technical development. Key Responsibilities: • Provide 1st line technical support via phone, email and remote support tools • Log, manage and resolve incidents and service requests efficiently • Troubleshoot hardware, software and desktop-related issues • Support Microsoft Office, Outlook and Windows operating systems • Escalate more complex technical issues where appropriate • Maintain accurate ticket updates, documentation and customer communication • Deliver excellent customer service throughout the support process • Assist with user account administration and basic system support • Contribute to knowledge sharing and continuous improvement within the team • Work collaboratively with 2nd and 3rd line support engineers Skills & Experience Required: • Previous experience within an IT support, service desk, helpdesk or technical support environment • Strong customer service and communication skills • Good troubleshooting and problem-solving ability • Knowledge of Windows desktop operating systems • Experience supporting Microsoft Office applications and Outlook • Ability to work effectively within a fast-paced support environment • Positive attitude and willingness to learn new technologies Desirable Experience: • Active Directory user administration • Microsoft 365 support exposure • Experience using ITSM or ticketing systems • Remote support tools experience • Basic networking knowledge including DNS, DHCP and WiFi • Exposure to backup, antivirus or virtualisation technologies • MSP or managed services experience This role would suit candidates currently working as a Service Desk Analyst, Helpdesk Engineer, 1st Line Support Engineer, IT Support Technician, Technical Support Analyst or IT Support Administrator who are looking to continue developing their career within a growing and technology-focused managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
16/06/2026
Full time
1st Line Service Desk Engineer / IT Support Analyst Salary: £28k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing Managed Services Provider is looking for a motivated and customer-focused 1st Line Service Desk Engineer / IT Support Analyst to join its expanding support team in South Wales. This opportunity would suit candidates currently working as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer, IT Support Technician or Technical Support Analyst who are looking to further develop their technical skills within a professional and supportive managed services environment. You ll be joining a collaborative service desk team responsible for providing front-line technical support to a wide range of customers across both public and private sector organisations. The role offers excellent progression opportunities for someone looking to build a long-term career within IT support and managed services, with exposure to Microsoft technologies, customer environments and ongoing technical development. Key Responsibilities: • Provide 1st line technical support via phone, email and remote support tools • Log, manage and resolve incidents and service requests efficiently • Troubleshoot hardware, software and desktop-related issues • Support Microsoft Office, Outlook and Windows operating systems • Escalate more complex technical issues where appropriate • Maintain accurate ticket updates, documentation and customer communication • Deliver excellent customer service throughout the support process • Assist with user account administration and basic system support • Contribute to knowledge sharing and continuous improvement within the team • Work collaboratively with 2nd and 3rd line support engineers Skills & Experience Required: • Previous experience within an IT support, service desk, helpdesk or technical support environment • Strong customer service and communication skills • Good troubleshooting and problem-solving ability • Knowledge of Windows desktop operating systems • Experience supporting Microsoft Office applications and Outlook • Ability to work effectively within a fast-paced support environment • Positive attitude and willingness to learn new technologies Desirable Experience: • Active Directory user administration • Microsoft 365 support exposure • Experience using ITSM or ticketing systems • Remote support tools experience • Basic networking knowledge including DNS, DHCP and WiFi • Exposure to backup, antivirus or virtualisation technologies • MSP or managed services experience This role would suit candidates currently working as a Service Desk Analyst, Helpdesk Engineer, 1st Line Support Engineer, IT Support Technician, Technical Support Analyst or IT Support Administrator who are looking to continue developing their career within a growing and technology-focused managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Redsquid is looking for a Senior IT Engineer in Glasgow to take charge of technical support tasks, managing escalation issues from 1st and 2nd line technicians. The ideal candidate will ensure a high level of customer service while resolving server and infrastructure issues across a wide range of technologies. Qualifications include hands-on experience in a 2nd/3rd line support role, proficiency with Windows Servers, and relevant certifications. This role demands strong communication and troubleshooting skills.
15/06/2026
Full time
Redsquid is looking for a Senior IT Engineer in Glasgow to take charge of technical support tasks, managing escalation issues from 1st and 2nd line technicians. The ideal candidate will ensure a high level of customer service while resolving server and infrastructure issues across a wide range of technologies. Qualifications include hands-on experience in a 2nd/3rd line support role, proficiency with Windows Servers, and relevant certifications. This role demands strong communication and troubleshooting skills.
2nd / 3rd Line IT Engineer. Leyland, Preston-Office based Monday to Friday. Reports To IT Manager Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement. Key Responsibilities Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production Manage and support user accounts, permissions, and security Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes Work closely with production, engineering, and operations teams Liaise with third-party vendors and support providers Key Skills & Experience Proven experience in a 2nd or 3rd line IT support role Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365 Networking Knowledge of virtualisation Understanding of cybersecurity best practices Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable) Desirable Qualifications Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco) Degree or equivalent experience in IT or related field Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
15/06/2026
Full time
2nd / 3rd Line IT Engineer. Leyland, Preston-Office based Monday to Friday. Reports To IT Manager Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement. Key Responsibilities Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production Manage and support user accounts, permissions, and security Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes Work closely with production, engineering, and operations teams Liaise with third-party vendors and support providers Key Skills & Experience Proven experience in a 2nd or 3rd line IT support role Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365 Networking Knowledge of virtualisation Understanding of cybersecurity best practices Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable) Desirable Qualifications Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco) Degree or equivalent experience in IT or related field Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1 st and 2 nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating /maintaining our ticketing system and striving to exc eed SLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party software\hardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task t hrough a PSA . Managing Project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support team s . Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP. Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions, RMM tools, and IT security practices. Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Microsoft Azure deployment, support and development exposure. Networking - Routers/Switches/Firewalls installation, operation and troubleshooting Connectivity - Experience specifying and deploying Fibre , MPLS, EFM, vDSL . Excellent troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony - 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC / Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current Driving License and own car required .
15/06/2026
Full time
As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1 st and 2 nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating /maintaining our ticketing system and striving to exc eed SLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party software\hardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task t hrough a PSA . Managing Project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support team s . Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP. Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions, RMM tools, and IT security practices. Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Microsoft Azure deployment, support and development exposure. Networking - Routers/Switches/Firewalls installation, operation and troubleshooting Connectivity - Experience specifying and deploying Fibre , MPLS, EFM, vDSL . Excellent troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony - 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC / Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current Driving License and own car required .
Full-Time Permanent About Cognita Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries across Europe, North America, Latin America, Asia and the Middle East, serving more than 100,000 students. Each of our schools is proudly unique, but our collective purpose is to create an environment where everyone can "Thrive in a rapidly evolving world". About the Role We are seeking a proactive and customer-focused School IT Technician to deliver high-quality 2nd and 3rd line support across our London school sites. In this key role, you will ensure the reliable operation, security, and continuous improvement of IT services, supporting both staff and students in their day-to-day technology needs. You will be responsible for maintaining core infrastructure, carrying out routine maintenance of hardware and network services, and resolving technical incidents through a mix of onsite and remote support, all while meeting agreed service levels. Alongside this, you will contribute to wider technology initiatives and transformation projects, helping to enhance systems that enable effective teaching and learning. Maintaining accurate site documentation, including hardware and software inventories, will also be essential to ensure compliance and operational efficiency. This is a full-time, permanent, multi site role based across our Alleyn's Regent's Park, Alleyn's Hampstead, and NBH Canonbury locations. To view our Role Profile, please click here. Who We Are Looking For We are looking for a customer focused and experienced IT professional who thrives in a fast paced, user facing environment. You will have several years of experience in a 1st or 2nd line support role, with strong technical knowledge of Windows 11 and Intune, alongside Apple devices including iPads, MacBooks, and Jamf. The ideal candidate is proactive, able to work under pressure, and confident in using initiative to resolve issues efficiently while delivering an excellent user experience. You will bring outstanding communication skills, both written and verbal, and a methodical, analytical approach to problem solving, paired with creativity to find effective solutions. Experience working onsite, particularly within a school or similar setting, is desirable, as are relevant certifications such as ITIL, JAMF 100/200, or CompTIA qualifications (A+, Network+, Security+), although these are not essential. Benefits at Cognita Competitive salary depending upon qualifications and experience Enrollment in our company pension scheme Free lunch provided during term time School fee discount Exclusive third party discounts Ongoing professional development How to Apply Complete this application before the closing date: Sunday 28th June 2026. Cognita Schools is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. All appointments are subject to safer recruitment checks, including an enhanced DBS check. Our Safeguarding and Child Protection Policy is available on the school website. Details on recruitment of ex offenders is included within the Application Guidance. We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background. Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.
14/06/2026
Full time
Full-Time Permanent About Cognita Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries across Europe, North America, Latin America, Asia and the Middle East, serving more than 100,000 students. Each of our schools is proudly unique, but our collective purpose is to create an environment where everyone can "Thrive in a rapidly evolving world". About the Role We are seeking a proactive and customer-focused School IT Technician to deliver high-quality 2nd and 3rd line support across our London school sites. In this key role, you will ensure the reliable operation, security, and continuous improvement of IT services, supporting both staff and students in their day-to-day technology needs. You will be responsible for maintaining core infrastructure, carrying out routine maintenance of hardware and network services, and resolving technical incidents through a mix of onsite and remote support, all while meeting agreed service levels. Alongside this, you will contribute to wider technology initiatives and transformation projects, helping to enhance systems that enable effective teaching and learning. Maintaining accurate site documentation, including hardware and software inventories, will also be essential to ensure compliance and operational efficiency. This is a full-time, permanent, multi site role based across our Alleyn's Regent's Park, Alleyn's Hampstead, and NBH Canonbury locations. To view our Role Profile, please click here. Who We Are Looking For We are looking for a customer focused and experienced IT professional who thrives in a fast paced, user facing environment. You will have several years of experience in a 1st or 2nd line support role, with strong technical knowledge of Windows 11 and Intune, alongside Apple devices including iPads, MacBooks, and Jamf. The ideal candidate is proactive, able to work under pressure, and confident in using initiative to resolve issues efficiently while delivering an excellent user experience. You will bring outstanding communication skills, both written and verbal, and a methodical, analytical approach to problem solving, paired with creativity to find effective solutions. Experience working onsite, particularly within a school or similar setting, is desirable, as are relevant certifications such as ITIL, JAMF 100/200, or CompTIA qualifications (A+, Network+, Security+), although these are not essential. Benefits at Cognita Competitive salary depending upon qualifications and experience Enrollment in our company pension scheme Free lunch provided during term time School fee discount Exclusive third party discounts Ongoing professional development How to Apply Complete this application before the closing date: Sunday 28th June 2026. Cognita Schools is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. All appointments are subject to safer recruitment checks, including an enhanced DBS check. Our Safeguarding and Child Protection Policy is available on the school website. Details on recruitment of ex offenders is included within the Application Guidance. We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background. Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.
Thales Group is seeking an End User Support Technician in Crawley to assist a multi-network IT infrastructure for around 2500 users. You will provide 2nd and 3rd line desktop support, handle user calls from the service desk, and deploy IT systems following specific build standards. The ideal candidate should have experience in IT support with a focus on desktop environments, demonstrating fault-finding, troubleshooting skills, and the ability to interact positively with users at all levels.
13/06/2026
Full time
Thales Group is seeking an End User Support Technician in Crawley to assist a multi-network IT infrastructure for around 2500 users. You will provide 2nd and 3rd line desktop support, handle user calls from the service desk, and deploy IT systems following specific build standards. The ideal candidate should have experience in IT support with a focus on desktop environments, demonstrating fault-finding, troubleshooting skills, and the ability to interact positively with users at all levels.
