IT Support Technician

Salary: £28,000 - 32,000 per year

• We require previous 1st, 2nd, and 3rd line IT support experience, ideally within an MSP environment.
• We require good knowledge of Microsoft 365, Windows Server, and core networking concepts including DNS, DHCP, and VPN.
• We require a confident communicator who enjoys helping people.
• We require someone who is organised, proactive, and calm under pressure.
• We require a full clean UK driving licence.
• We are looking for someone who is comfortable working in a full time, permanent role based in Liverpool with regular site visits across the North West.
• We value candidates who want to be part of a supportive team and contribute long term.
• An IT related qualification would be beneficial, though not explicitly required.

• We provide 1st and 2nd line IT support via phone and remote access, with 3rd line support delivered through site visits.
• We troubleshoot hardware, software, and network issues.
• We manage live tickets relating to laptops, printers, Microsoft 365, and VPNs.
• We manage user accounts, permissions, and security within Microsoft 365.
• We support customers with general IT queries and problem solving.
• We maintain accurate documentation for all client environments.
• We set up and configure laptops, desktops, and other hardware.
• We install routers, switches, firewalls, and wireless systems.
• We carry out network installations.
• We assist with office moves, server upgrades, and wider infrastructure projects.
• We work closely with our experienced network engineers to keep customer systems running smoothly and securely.

• Hardware
• Support
• Microsoft 365
• Network
• Security
• VPN
• Windows
• Office 365
• Cloud
• REST

We are a family owned outsourced IT provider with over 25 years of stability, trusted by long standing local customers who see us as an extension of their own business. Our team is friendly, highly experienced, and built on teamwork, loyalty, and personal development. This is a full time, permanent role based in Liverpool with site visits across the North West, working 9am to 5.30pm. We offer a competitive salary of £28,000 to £32,000, plus competitive benefits including private medical insurance, long term job security, progression, and support to grow in a supportive environment where your ideas and contribution genuinely matter.