IT Support Technician

Salary: £26,500 - 29,500 per year

• We are looking for an experienced 2nd / 3rd Line IT Support Engineer with strong technical support experience.
• We require strong administration of Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams.
• We require experience with identity and device management using Microsoft Entra ID, Intune, Conditional Access and compliance policies.
• We require hands on experience with Windows Server and core services such as AD DS, DNS, DHCP and Group Policy.
• We require solid networking fundamentals, including switching, routing, VLANs, VPNs and firewall configuration.
• We require experience with virtualisation platforms such as Hyper V and/or VMware.
• We require experience using RMM and PSA tools in an MSP environment, including monitoring, patching, scripting, ticket hygiene and documentation.
• We require backup and disaster recovery experience, including restore drills.We require knowledge of security practices such as MFA, EDR, baseline hardening and Cyber Essentials controls.
• We require PowerShell skills for troubleshooting and automating routine tasks.
• We require excellent communication skills, strong ownership and the ability to manage priorities in line with SLAs.
• We require a willingness to join an on call rota.
• We require a full driving licence.
• Experience with telecoms systems such as VoIP, SIP or hosted PBX is desirable.
• Microsoft, CompTIA or Cisco certifications, such as MCSA, Azure Fundamentals or CCNA, are desirable.
• Experience working for an MSP or IT services provider is desirable.

• We provide 2nd and 3rd line technical support for a wide range of client systems, including Windows Server, Microsoft 365, networking, cloud and telecoms.
• We troubleshoot and resolve complex incidents and service requests remotely and on site.
• We support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD and virtualisation platforms such as VMware and Hyper V.
• We configure, maintain and troubleshoot routers, switches, firewalls and VPNs.
• We deliver technical input and implementation for IT infrastructure projects and migrations.
• We work closely with our 1st Line team to ensure effective escalation processes and knowledge sharing.
• We document technical procedures, solutions and configurations accurately.
• We support telecoms and connectivity solutions, including VoIP systems and broadband circuits.
• We proactively monitor systems to identify potential issues and recommend improvements.
• We participate in an on call rota where applicable to ensure high service availability.
• We mentor junior engineers and maintain strong relationships with customers.

• Active Directory
• Azure
• Cloud
• Cisco
• Firewall
• Hyper V
• Support
• Microsoft 365
• PowerShell
• Security
• SharePoint
• VMware
• Windows
• Office 365

We are BrightSkye, a dynamic and growing IT services provider based in Coatbridge, serving businesses across the region with managed IT support, telecoms, connectivity and IT projects. This is a full time, permanent, office based role in Coatbridge with occasional site visits as required. We offer a salary of £32,000-£36,000 per annum depending on experience, along with 32 days annual leave inclusive of Bank Holidays, a pension scheme, free car park, ongoing training and certification support, and the opportunity to work with diverse technologies and clients. You will join a friendly, collaborative team environment with genuine career progression as the company continues to grow.