SOUTH GLOUCESTERSHIRE & STROUD COLLEGE

This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment. Salary will be discussed further at Interview Training course Information communications technician (level 3) Hours 37 hours per week Monday to Friday. Term time only so the salary will be adjusted to reflect this. 1 day a week release for college sessions. Start/end time to be agreed with successful candidate. 37 hours a week Tuesday 01 September Duration 1 Year 6 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Technician Apprentice will join the school's IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day to day technical needs. Key Responsibilities Identify and report IT issues in a timely manner to the IT team to resolve Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues Handle support calls, log and manage tickets in the helpdesk system Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment Support the installation and configuration of software applications across the school network using device management software Support the creation of new user accounts and the management of permissions to files and digital systems Help maintain accurate records of IT assets including periodic audits of all hardware Learn and adhere to school policies regarding data protection, safeguarding, and ICT security Perform routine network administration tasks under the supervision and guidance of the IT Manager Contribute to IT projects, such as system upgrades or new technology rollouts Use remote access tools to assist staff to resolve issues over the phone Write, and update how to guides for staff for common issue resolution Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems Where you'll work Stratford Lawn Stroud GL5 4AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College Maths and English (grade 4 (C) or above) Skills Non judgemental Other requirements This role is office based. Parking is available onsite. A full DBS check is required. Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role. After this apprenticeship A role may be offered to the right candidate upon successful completion of the apprenticeship.

South Gloucestershire and Stroud College is seeking an IT Technician Apprentice to support students and staff in their technical needs. This role provides an excellent opportunity to develop skills in IT support, including troubleshooting hardware and software, alongside experienced IT staff. The apprenticeship lasts for 1 year and 6 months, requiring full-time commitment during term-time, with a regular training component complemented by hands-on experience. Upon successful completion, there is potential for further employment opportunities.

South Gloucestershire and Stroud College is offering an exciting role as an Apprentice Apprenticeship Administrator within our Apprenticeship Support and Compliance team. This position includes a valuable progression pathway to a Level 4 Business Analyst Apprenticeship while gaining hands-on experience alongside skilled staff. The ideal candidate will register apprentices for assessments, monitor their progress, and support employer engagement. This is a great opportunity to build a career in business administration at a well-known institution located in Bristol.

A local educational institution is seeking an apprentice for security systems installation. This role involves hands-on training by Ultra-Vision Fire & Security Ltd, where you'll assist in installing systems, provide customer support, and ensure compliance with quality standards. Successful candidates should possess GCSEs in Maths and English, customer care skills, and physical fitness. The apprenticeship spans 3 years, blending training with practical experience, and offers potential progression opportunities in the security sector.

" To assist with the installation of security systems, ensuring that the work is installed to the required standards, specification, schedule and that all documentation is completed, whilst providing a friendly and efficient service to our clients. Salary will be discussed further at Interview Training course Fire emergency and security systems technician (level 3) Hours Monday - Friday, 8.30am - 5.00pm. 40 hours a week Duration 3 Years Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Whilst being trained and supported by Ultra-Vision Fire & Security Ltd in all aspects of your job role, you will be required to undertake a Level 3 Apprenticeship in Security Systems, supported by South Gloucestershire and Stroud College. Roles and Responsibilities will include: To assist with the installation of security systems, ensuring that the work is installed to the required standards, specification, schedule and that all documentation is completed To provide clients with support and feedback during the course of the installation to ensure customer satisfaction To liaise with other staff members, especially the installation team leaders and the installation scheduler, providing relevant feedback To observe all health and safety requirements, ensure that you and others around you are operating in a safe manner Ensure Company Policy and standards are met To regularly refer to the staff handbook for individual policy information To maximise the profitability of the department by ensuring a 'right first time' approach To ensure that your uniform is clean and tidy each day To ensure that your dust sheets are clean, and vacuum is in full working order Ensure all equipment stored on site is kept safe and, in a manner, not to cause health and safety problems Ensure that the site is kept as clean as possible, for the duration of the installation To ensure that the installation is completed to the surveyor's specification and that the equipment is installed to the manufacturer's specification and within the time schedule To ensure that all paperwork is completed correctly and forwarded to the correct staff member When required to ensure that the system is demonstrated to the clients properly, focusing on the need for reducing false alarms On job completion, to ensure that the system specification is correct, and any changes are noted and brought back to the office This role is varied and challenging and requires the candidate to be fully committed to both work and college. The security industry can be fast paced and demanding. On occasion you will be required to work away from home on projects around the UK. This apprenticeship may also have unsociable hours of work due to the nature of the business. Where you'll work 30 THE GLENMORE CENTRE JESSOP COURT WATERWELLS BUSINESS PARK GL2 2AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College The Advanced Apprenticeship is delivered over 3 years. Apprentices are required to attend college at our Stroud Campus (GL5 4AH) on block release during term time complete underpinning knowledge studies towards the qualification. Some apprentices may also need to achieve functional skills in maths and English, which will require additional hours in college, this is normally delivered during your block release attendance. The assessor will visit the apprentice and support their progress through on site assessment and regular reviews within the workplace. The End-Point Assessment (EPA) is delivered and assessed externally once all other criteria of the apprenticeship are achieved. Apprentices are required to spend a minimum of 20% of their employed hours on off the job learning. This has to be structured, and evidence will need to be provided. Within your apprentice's standard you will work towards: Fire emergency and security systems technician Functional Skills mathematics & English (where applicable) British Values Employment Rights & Responsibilities End Point Assessment Requirements GCSE in: Maths and English (grade 4 (C) or above) Skills Customer care skills Logical Initiative Non judgemental Physical fitness Other requirements Apprentices will be supplied with a uniform and basic tool kit. Although the apprenticeship doesn't start until September 2026, for the right applicants a Training Contract to support induction and training can commence earlier. About this company Ultra-Vision Fire and Security are a family run security business, established by two brothers with over 30 year of experience in the industry and a huge passion and drive for protecting people and their possessions in the Gloucestershire area. We are specialists in intruder alarms, CCTV systems, fire alarms, fire extinguishers and automated gates installation, servicing and maintenance, keyholding and manned guarding. After this apprenticeship Following the successful completion of your apprenticeship, progression opportunities within the organisation will be discussed. "

A local educational institution is seeking an apprentice for security systems installation. This role involves hands-on training by Ultra-Vision Fire & Security Ltd, where you'll assist in installing systems, provide customer support, and ensure compliance with quality standards. Successful candidates should possess GCSEs in Maths and English, customer care skills, and physical fitness. The apprenticeship spans 3 years, blending training with practical experience, and offers potential progression opportunities in the security sector.

South Gloucestershire and Stroud College is offering a hands-on apprenticeship in Information Communications Technology in Bristol. You'll support clients by troubleshooting IT issues and ensuring top-notch customer service. The role includes 37 hours per week, Monday-Friday, with training included. This apprenticeship offers real-world experience and the opportunity for a permanent role upon successful completion. Ideal for those passionate about IT and customer service.

South Gloucestershire and Stroud College is hiring an IT Support Apprentice Technician located in Bristol. This role involves providing first-line technical support and monitoring helpdesk tickets while maintaining high customer service standards. The successful candidate will work in a hybrid model, alternating between office and home, gaining hands-on experience with technical support and being part of a vibrant team. The apprenticeship includes regular training, leading to a Level 3 qualification in Information Communications Technology.

This role will incorporate a range of support services which includes activities such as Service Desk duties, telephone and email support, recording faults, supporting the set-up of new systems and upgrading existing systems, trouble shooting and escalating IT faults. Salary will be discussed further at Interview. Training course Information communications technician (level 3) Hours Monday - Friday, 9.00am - 5.00pm 35 hours a week Duration 1 Year 9 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Support Apprentice Technician will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation. The successful candidate will be expected to be professional, have technical competence and excellent communication skills. Key Responsibilities Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office, 2 days from home each week, rotating) Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems and be pro active when dealing with user issues Respond to enquiries from users and help them resolve any hardware or software problems Maintain a log of any software or hardware problems detected Support users in the use of computer equipment by providing necessary training and advice Escalate more complex calls to the relevant member of IT Carry out in house system testing The apprentice will provide a first point of contact, processing requests for support and help with the co ordination of the response through to resolution, providing an escalation path if necessary. Where you'll work First Floor Equinox North Great Park Road Bradley Stoke Bristol BS32 4QL Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College This is a Hybrid role - workspace required at home and then office-based Tuesday/Wednesday/Thursday every week as well as Monday and Friday on a rota basis, could be fully office based if preferred. Full equipment will be provided. DBS check required. After this apprenticeship A Level 3 Information Communications Technician (ICT) apprenticeship equips you for entry-level tech roles. Depending on the specific pathway you choose - Support, Network, or Digital Communications - you can seamlessly transition into a variety of hands on, frontline IT careers.

This is a hands on apprenticeship where you'll gain real world experience while developing your technical skills. You'll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times. Salary will be discussed further at interview. Training course Information communications technician (level 3) Hours Monday-Friday, 9:00 am-5:00 pm (37 hours per week, including one day of study). 37 hours a week Monday 03 August Duration 2 years Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Key Responsibilities: Handling incoming support calls and emails Logging and managing tickets within the helpdesk system Prioritising and troubleshooting IT issues through to resolution Escalating complex problems when required Occasionally visiting client sites to provide on site support You'll gain experience in areas such as: IT support and troubleshooting Networking and systems maintenance Cybersecurity and data protection Software installation and upgrades Customer communication and service delivery Where you'll work First floor offices, Brick House, 21 Horse St Chipping Sodbury Bristol BS37 6DA Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College We specialise in supporting small to medium sized businesses with practical, reliable IT solutions. Our straightforward approach and transparent pricing help our clients get the most from their technology. After this apprenticeship Opportunity for a permanent role upon completion.