Location: Remote / London, UK
Job type: Permanent / Full-time
Sector and subsector: Operations Technical Services
Annual Salary range: £29,790.00 to £31,155.00
Overview
If you're a practical, hands on technician who cares about quality and customer experience, we'd love to hear from you. At Castelan, we're a trusted national furniture care and repair business. This field based role covers the City of London, Crawley and the South East; you'll be out on the road each day delivering expert repairs and peace of mind in customers' homes and workplaces.
The Role
As a Furniture Repair Technician, you'll assess, diagnose and repair a wide range of furniture, aiming for first visit resolutions and consistently high standards. You'll work independently but remain closely connected to a supportive team that values your expertise, ideas and feedback.
What You'll Do
- Visit customers to assess and repair upholstery, leather, wood and other furniture items
- Deliver high quality, professional repairs with a customer first approach
- Complete accurate documentation and return information promptly
- Work towards first visit resolution and quality targets
- Promote care kits where appropriate
- Maintain your vehicle, tools and presentation to a high standard
- Share feedback and ideas to support continuous improvement
What We're Looking For
- Aged 18+ with a full UK driving licence (up to 6 points accepted)
- Hands on repair experience, ideally with furniture, wood or leather
- Confidence working in customers' homes and representing the business professionally
Beneficial
- Excellent attention to detail
- Clear communication and good time management
- Willingness to follow processes while adapting to different situations
What's In It for You
- Competitive salary and pension
- 24/7 GP access for you and your household
- Discounts on cinema tickets, major retailers and national brands
- Employee of the Month awards and celebratory events
- Staff socials, charity fundraising and wellbeing initiatives
- Free on site parking (location dependent) and strong transport links
- Employee Assistance Programme for counselling, financial and legal support