IT Service Desk

IT Service Desk Analyst - Fareham 3 days / 2 days remote - up to 42,500 plus benefits

Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service?

We're looking for an IT Service Desk Analyst to join a busy IT team, providing first-line support to users across a global environment. You'll be the first point of contact for IT queries, troubleshooting hardware and software issues, managing incidents through to resolution, and ensuring users receive a high-quality support experience.

Key Responsibilities

• Provide first-line IT support via phone, email, self-service portal and in person.

• Log, prioritise and manage incidents and service requests within the ITSM system.
• Diagnose and resolve hardware, software, desktop, laptop and mobile device issues.
• Escalate complex incidents where required and keep users informed throughout
• Work closely with wider IT teams to ensure timely resolution of issues.
• Support users within a global, highly virtualised environment.
• Participate in an out-of-hours support rota.

What You'll Bring

• Previous experience in an IT Service Desk, Helpdesk or Desktop Support role.
• Strong troubleshooting skills across hardware, software, and end-user devices.
• Excellent customer service and communication skills.
• Experience working with ITSM tools and incident management processes.
• Ability to prioritise workloads and perform effectively in a fast-paced environment.
• Degree, IT qualification or equivalent commercial experience desirable.

In return, you'll receive competitive compensation and a fantastic benefits package including a health cash plan, 25 days' holiday, pension scheme, life assurance, extensive training and progression, and much more!

Apply now to join a collaborative IT team where you'll gain exposure to a broad range of technologies while developing your technical skills and career.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.