Senior Product Designer

We are looking for a Senior Product Designer to join the Customer Experience (CX) team at Depop. The role will be instrumental in realising our north star vision for CX, ensuring that support is a delightful, trustworthy moment for every user.

• Craft strategy and vision: collaborate with the product trio to define and evolve the customer support strategy, aligning with user needs and Depop's overarching goals.
• Drive vision aligned design: design experiences that simplify and enhance Depop's support ecosystem, including the Help Centre, dispute resolution processes, and reporting functionalities.
• Optimise in app and web channels: synthesize qualitative and quantitative data to expand and refine the support experience.
• Develop cross functional collaboration: build tools and features that empower users and support agents, working closely with stakeholders to adopt service design processes that underpin the user experience.

• Experience designing user experiences for Web, iOS, and Android.
• Good understanding of mobile and desktop UX/UI patterns.
• Demonstrated end to end product design (UX & UI) experience.
• Proficiency in UX/UI tools (Figma, Sketch, etc.) and effective prototyping skills (Figma, Protopie, Principle or equivalent).
• A portfolio showing high quality, thoughtful UX and UI work.
• Ability to translate user research, testing, and data insights into design directives.
• Skill in communicating compelling arguments about design proposals.
• Nice to have: experience with service design methodologies, mapping end to end journeys across channels and touchpoints.
• Proven ability to solve complex interaction design challenges and excellent visual design skills.
• Understanding of e commerce and marketplace dynamics, including platform to user, user to user, and user to platform interactions.

• Health & mental wellbeing: PMI, cash plan, Bupa healthcare access, subsidised counselling and coaching, Employee Assistance Programme.
• Work life balance: 25 days annual leave (up to 5 days carry over), 1 company wide day off per quarter, up to 2 days additional paid leave per year for volunteering.
• Fully paid 4 week sabbatical after 5years of consecutive service.
• Flexible working: hybrid model with flex, office based, and remote options; role dependent and possibility to work abroad for 4 weeks per year in UK tax treaty countries.
• Family life: 18 weeks paid parental leave, IVF leave, shared parental leave, and paid emergency parent/carer leave.
• Learning & growth: budgets for conferences, learning subscriptions, mentorship programmes.
• Financial: pension matching up to 6% of qualifying earnings, life insurance (3 salary), and other perks.

We're proud to be an equal opportunity employer and provide employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We continuously evolve our recruitment processes to ensure fairness and are open to accommodating any needs you might have.