Trust 2nd Line IT Support Engineer - Twynham Learning Core Services

Start date: ASAP (subject to pre start checks)

Contract term: Permanent

Working hours: 37 hours per week (8.30am-4.30pm Mon-Thurs, 8.30am-4.00pm Fri); 30 min unpaid lunch break

Weeks per year: Year round contract

Grade: Grade 7

Salary range: Support staff salary points 8-14 (£26,824 to £29,540 per annum) (pay award pending)

Location: Twynham Learning Core Services ("Head Office")

Reports to: Trust IT Manager

Are you an experienced IT professional ready to support a Multi Academy Trust? You will be exposed to the latest IT technology and help shape the IT system moving forward. You'll work across a broad range of technologies, resolve issues through multiple channels, and explain solutions clearly to both technical and non technical users.

At Twynham Learning, we are proud to provide a modern, secure, and continually evolving digital environment that supports excellent teaching and learning. As our new 2nd Line IT Support Engineer, you'll help to support IT systems and development, all while being supported by experienced Trust wide colleagues.

You will play a role in ensuring our IT infrastructure remains robust, secure, and future focused.

We are looking for an outstanding individual who will relish the opportunity to:

• work closely with the Trust IT Lead to implement a forward thinking ICT system
• protect the security of our core network, servers, cloud services, and end user systems
• support Windows, Google and Apple environments
• champion new technologies which enhance teaching, learning, and support staff productivity
• promote and safeguard the welfare of children and young people in accordance with our Safeguarding and Child Protection policies

The role is based at our Twynham Learning Core Services office (co located with The Grange School in Christchurch, Dorset) with regular travel to all our trust schools (across the BCP conurbation) and occasional remote work.

• 26 days' holiday leave per year, increasing to 29 days with service
• Automatic membership of the Dorset Local Government Pension Scheme
• Free, confidential access to our Employee Assistance Programme, which offers a range of counselling services plus financial, legal and practical support from qualified professionals on a range of personal issues and access to online health and wellbeing resources
• A trust wide intranet, where we share our news, information and resources
• Local discounts negotiated on behalf of our staff, e.g. gym memberships, hair and beauty salons, chiropractic care, cycle shops, restaurants, motoring services, and retail/DIY stores
• Access to national discounts on a wide variety of huge brands
• A welcoming staff room with complimentary tea and coffee available throughout the day
• Free on site parking
• The opportunity to work within Twynham Learning, a progressive multi academy trust
• The opportunity to work in one of the most beautiful areas of the South Coast

We would love to hear from you if you:

• have experience of working in a 1st or 2nd line IT Support role
• have Windows Server, M365 and Active Directory skills
• have experience with network configuration
• have experience in mobile device management (Intune/Jamf/Endpoint Manager), Microsoft Configuration Manager and backup systems

If you're a problem solver with excellent communication skills, a proactive mindset, and a passion for improving systems, we would love to meet you. You will also be keen to live our Twynham Learning employee values, which are:

• Aim high
• Keep improving
• Don't leave anyone behind
• See the bigger picture

Twynham Learning values diversity and inclusiveness. We aim to eliminate unlawful discrimination and promote diversity throughout our whole workforce. We want our workforce to be representative of all sections of our community, so we give equal opportunities to all job applicants. We do not discriminate on the basis of age, disability status, gender reassignment, marital/partnership status, pregnancy/maternity, race/colour/national origin, religion/belief, sex or sexual orientation.

Only people who can evidence their right to work in the UK will be considered for this vacancy.

We are committed to robust Safer Recruitment processes as part of our strong commitment to safeguard children and young people. An enhanced criminal records check will be undertaken on the successful candidate. Candidates must disclose all unprotected spent and unspent cautions and convictions. It is an offence to apply for this post if you are barred from engaging in regulated activity with children.