IT Infrastructure & Field Support Engineer

Victim Support is looking for a skilled and motivated IT Infrastructure & Field Support Engineer to help deliver secure, reliable, and efficient technology services across our organisation. This is a varied and hands on role, combining infrastructure support, field based work, and involvement in technology projects that directly support services making a real difference to people's lives.

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

This role is remote (home based) but requires occasional travel across England and Wales, along with some out of hours work where necessary to support critical systems.

The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving Victim Support's technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer you will be responsible for:

• providing technical support for systems and infrastructure
• contributing to the design and delivery of cost effective solutions
• helping to maintain strong standards of security, resilience and service continuity

You will work within an ITIL aligned framework, collaborating closely with colleagues across Technology and with third party suppliers to support service delivery, operational performance and the evolving needs of the charity.

• experience in a Service Desk or infrastructure support role
• strong troubleshooting skills
• a structured, organised approach to managing workload
• knowledge of Microsoft technologies
• experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure
• strong communication skills and the ability to support a wide range of users and stakeholders

You will be required to join the on call rota following successful completion of their probation period.

Appointment to this role is subject to successful Non Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black, Asian and other minoritised communities.