Victim Support

Victim Support is seeking an IT Infrastructure & Field Support Engineer to join its remote team. This varied role involves providing technical support, maintaining technology infrastructure, and contributing to projects that positively impact communities. You will be responsible for ensuring reliable services across the organization while collaborating with colleagues and managing communications with diverse stakeholders. The position offers flexible working options and generous annual leave.

Victim Support is looking for a skilled and motivated IT Infrastructure & Field Support Engineer to help deliver secure, reliable, and efficient technology services across our organisation. This is a varied and hands on role, combining infrastructure support, field based work, and involvement in technology projects that directly support services making a real difference to people's lives. What we offer Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role This role is remote (home based) but requires occasional travel across England and Wales, along with some out of hours work where necessary to support critical systems. The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving Victim Support's technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer you will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL aligned framework, collaborating closely with colleagues across Technology and with third party suppliers to support service delivery, operational performance and the evolving needs of the charity. Requirements experience in a Service Desk or infrastructure support role strong troubleshooting skills a structured, organised approach to managing workload knowledge of Microsoft technologies experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on call rota following successful completion of their probation period. Appointment to this role is subject to successful Non Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. Equal Opportunity Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black, Asian and other minoritised communities.

We are looking for a motivated and experienced Senior Administrator to oversee the day to day functions of the Kent and Medway administration team within Victim Support. This role is full time and based at our multi agency shared space called Compass House in Ashford, Kent. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafés. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As a Senior Administrator you will manage a team of five administrators known locally as "Service Delivery Assistants" to oversee support to the Kent and Medway Victim Support Operational Teams, including the Triage and Early Intervention team, the Multi Crime Service Case Workers, and the Specialist Services Case Workers (Stalking, Hate Crime and Child and Young Persons). You will manage performance and staff motivation, ensuring that the administration function operates effectively and efficiently, carrying out tasks as directed by the Operations Manager. The post holder will need to be flexible and prepared to meet conflicting work demands, prioritise workloads, and ensure timeframes are met while maintaining attention to detail. As the role involves providing support to administrators and actively working to improve performance, you will need experience of managing people and working in a statutory, voluntary or community work setting. You will also have an understanding and knowledge of confidentiality and safe working. Key Responsibilities Coordinate and participate in all administrative functions to ensure the smooth and effective running of the service, monitoring quality standards for the team through auditing and reporting where required. Provide effective line management of staff to ensure performance targets and agreed outcomes are met by the service. Act as first point of contact for key stakeholders, ensuring administration is dealt with efficiently and meets quality standards and lead by example on good working practices. Ensure all confidential and sensitive data is stored securely in accordance with VS Data Protection Policy and compliance with GDPR. About You You will need: Experience of working in an administrative position ideally within the criminal justice field. Previous experience of managing and supervising people. Experience working with local communities, statutory and voluntary sector organisations and an understanding of how agencies work to protect victims of crime. Experience of performance reporting and training delivery. Proactive, self motivated, confident working independently and able to use your own initiative. Good IT skills, proficient in data management and Microsoft Office (Word, Excel, Outlook, SharePoint). Strong time management and organisational skills including the ability to meet tight deadlines. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

Victim Support in Ashford is searching for a Senior Administrator to manage the Kent and Medway administration team. This full-time role includes overseeing a team, ensuring effective operations and supporting various victim support teams. The ideal candidate will have administrative experience, people management skills, and a background in criminal justice. Benefits include flexible working options and generous annual leave.

IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people s lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.