Story Terrace Inc. is hiring a 2nd Line IT Support Analyst in London to enhance IT support operations. You will provide hands-on support, manage 2nd line tickets efficiently, and identify opportunities for process improvements.
The successful candidate will have experience in troubleshooting across multiple devices, familiarity with Microsoft 365, and a proactive approach to managing user issues. This full-time, on-site role offers the chance to make a real impact in the IT team.