Head of - IT

• Employee Type Full Time

As the Head of IT, you will be responsible for ensuring the smooth operation, performance, and security of all IT operations globally. This includes managing all aspects of applications and network/infrastructure across a hybrid environment as well as physical IT assets (e.g., machines, printers, Wi Fi, networking gear, etc.). While day to day operations and technical execution are largely outsourced to a Managed Services Provider (MSP), this role is essential for vendor and contract oversight, Tier 1 support coordination, budget ownership, and architecture alignment. This position offers a unique opportunity to operate at both a strategic and operational level, ensuring our enterprise ecosystem remains reliable, secure, and aligned with organizational and regulatory requirements.

• Infrastructure Ownership: Oversee the full scope of site IT infrastructure-including servers, networking, Wi Fi, printers, workstations, hardware, and cloud connectivity.
• Application Portfolio Management: Own the lifecycle and roadmap for the IFS ERP and Windchill PLM systems, including upgrades, enhancements, and decommissioning decisions.
• Vendor Management: Lead day to day interaction with the MSP to ensure high quality service delivery, adherence to SLAs, and alignment with site specific needs.
• Contract Oversight: Manage MSP contracts and ensure compliance with service agreements, renewal schedules, and escalation procedures.
• Tier 1 Support: Serve as the initial point of contact for site level support issues, providing hands on resolution or escalation as required.
• Architecture & Standards: Act as the local architect-ensuring all hardware, networking, and cloud solutions align with corporate standards, cybersecurity policies, and evolving business needs.
• Cybersecurity & Compliance: Partner with internal and external security teams to ensure infrastructure and network components are compliant with ITAR, NIST, and other defence related regulations.
• Budget & Asset Management: Own and manage the global budget, including forecasting, cost control, procurement, and asset tracking.
• Project Delivery: Lead or coordinate transformational projects, including upgrades, relocations, and migrations.
• Change Management: Oversee change control processes for application updates and enhancements, ensuring minimal disruption to business operations.
• Site Collaboration: Work closely with leadership, operations, and facilities teams to ensure IT services support production and business operations effectively.
• Team Management: Build and lead IT team.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's a plus).
• Years of experience in IT application, infrastructure and network management.
• Strong background managing outsourced services or MSPs.
• Experience managing a hybrid on prem/cloud IT ecosystem (e.g., Microsoft Azure, AWS, or similar).
• Familiarity with modern network architectures, firewalls, VLANs, VPNs, SD WAN, and wireless solutions.
• Working knowledge of IT hardware management (workstations, printers, AV, etc.).
• Experience in a regulated industry, preferably aerospace or defence, and understanding of security and compliance requirements (e.g., ITAR, NIST).
• Strong budgeting, vendor negotiation, and contract management skills.
• Excellent communication, problem solving, and organizational abilities.