Customer Support Technician - Join Our Team!
Shift Pattern: Night shift rotation 4 on / 4 off schedule
Hours: 19:00-07:00
6 8 weeks of fully paid daytime training (Mon Fri) required prior to starting the night shift rotation.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We're looking for motivated individuals to join our ADT Support team. If you have strong customer service skills, enjoy problem solving, and are keen to learn, we'll provide full training.
Responsibilities
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
Essential Skills
- An interest in problem solving
- Customer service skills and experience
- Excellent communication skills
- Ability to convey technical information to a non technical audience
Preferred Skills
- Experience in technical problem solving
Benefits
- Competitive Salary
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave
- Holiday Purchase Scheme: Buy up to 10 extra days-up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle to work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team.