We are building a permanent AMS capability to support a set of critical government services and are looking for an experienced AMS Engineer to be part of that foundation.
This role combines hands on technical support with long term ownership of applications, service quality, and operational improvement. You will play a key role in improving stability, resilience, and supportability of systems over time.
The position operates at 2nd/3rd line, closely aligned with development and delivery teams.
The role works 40 hours per week, Monday to Saturday, in shift patterns of 8 4 pm, 12 8 pm and 9 5 pm, covering approximately one Saturday every six weeks.
Responsibilities
- Provide 2nd / 3rd line support for live and pre production applications
- Own incidents through investigation, resolution, and closure, including root cause analysis
- Work with developers and infrastructure teams on root cause and permanent fixes
- Execute and maintain smoke tests for application and daily operational checks and reports
- Analyse logs, metrics, and monitoring data to diagnose issues
- Support releases and deployments, including out of hours activity where required
- Work within ITIL aligned processes (Incident, Problem, Change)
- Communicate clearly with stakeholders during incidents and service disruptions
Technical and Analytical Skills
- Strong experience in Application Support / AMS / Production Support
- Proven troubleshooting experience in distributed backend systems
- Comfortable working directly on Servers (Linux/Windows) to diagnose issues
- Shell scripting and/or Node.js
- Java (debugging and OO concepts)
- RESTful APIs
- SQL / PostgreSQL
- Jenkins and CI/CD pipelines
- Usage of tools such as Confluence, Halo/ServiceNow, Jira, etc.
- Application servers' knowledge
- Confident working in live service environments under pressure
Desirable
- Excellent communication & written skills
- Microservice based architectures
- Ability to work independently, learn applications quickly, and adapt in a BAU support environment
- Automation or scripting to improve operational efficiency
- Experience supporting public sector or regulated systems
- Minimum 3 to 5 years' experience within an application support role
Additional Information
- Rotational shift working (Monday to Saturday 08:00-20:00)
- SC clearance is required for access to systems
- Immediate impact and rapid onboarding expected
Why Join?
Be part of building a permanent AMS function, not just maintaining it. Develop long term ownership and deep system knowledge. Opportunities to grow into senior AMS, platform, SRE, or engineering roles. Work on meaningful public services with real users.
By Joining Us You Can Expect
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought provoking leadership
- A supportive and collaborative environment.
We Offer
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social - Breakfast Tuesdays, Thirsty Thursdays, and Pizza on the last Thursday of each month, as well as commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non contributory (spouse and dependants included)