Business Analyst

Imperial College London is undertaking an ambitious, organisation wide transformation of our professional services, digital and physical environment to ensure they continue to support our world leading research and education. Join the Transformation Team and be at the heart of it.

Join Imperial College London as a Business Analyst within the Transformation Team. Operating in a matrix environment, you will focus on improving the value delivered to students, faculty and researchers across key service journeys. You will analyse and shape end to end experiences, turning user insight into measurable improvements and better outcomes. Throughout the design lifecycle, you will develop evidence based options that inform strategic decisions and support successful delivery.

• Gather and synthesise user needs- run interviews, workshops and observational research to capture problems and priorities.
• Define clear, testable requirements- convert insight into requirements, user stories and acceptance criteria that steer solution design and delivery.
• Map and design processes- create as is and to be process maps and value flows that reveal improvement opportunities.
• Shape solutions- work with architects, developers and service owners to validate designs and participate in acceptance testing.
• Deliver decision ready artefacts- produce concise analysis, options appraisals, and data that enable informed choices.
• Investigate complex issues- deep dive into ad hoc business problems, identify root causes and recommend pragmatic, evidence based solutions.

We want to work with someone who combines intellectual rigour with practical curiosity and clear communication. You will demonstrate:

• Proven experience in business analysis, service design or a closely related role, ideally within complex organisations.
• Strong stakeholder skills - able to engage confidently at all levels and across functions.
• Excellent analytical and problem solving ability, with attention to data and measurable outcomes.
• Experience documenting processes and producing artefacts that support decision making.
• A collaborative, adaptable approach - comfortable working in a changing environment and delivering to tight timelines.
• Commitment to inclusive practice and clear, accessible communication.

You will be expected to work flexibly across teams, producing high quality outputs that support programme decisions and delivery. Please see the full job description for further detail.

• The opportunity to continue your career at a world leading institution and be part of our mission to use science for humanity.
• Benefit from a sector leading salary and remuneration package (including 41 days' annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on site leisure facilities and cycle to work scheme.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing .

First stage virtual interviews will take place w/c 1st July and second stage in person interviews will take place w/c 15th July.

Join Imperial and help shape the future of how a world leading university works.

This role is for a fixed term contract for 12 months. There is also a 6 month FTC role available

If you require any further details about the role, please contact: David Speight

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at . We're here to help.

Welcome to Imperial, a global top ten university where scientific imagination leads to world changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you'll join us at Imperial College London.

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages .

Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.