Custody Support - Application Support Technical Lead - Vice President

As a member of Citi's Custody Support Team, you will support the Custody suite of applications with a focus on digital asset custody in addition to securities settlements. Digital Asset Custody is a new service offered to clients via Citi's modernised suite of Custody applications. The team will support these applications as new custody services are introduced and existing services are migrated from other applications.

• Lead a team of technical experts for the new product offering - Digital Custody Assets.
• Act as the Apps Support Tech Lead Analyst, partnering with multiple technology teams to ensure appropriate integration of functions, identify and define necessary system enhancements, analyze existing system logic, identify problems, and recommend and implement solutions.
• Perform Incident/Outage Management, proactively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
• Investigate incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
• Engage with ITIL processes including Major Incident management, problem management, change management, etc.
• Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
• Perform resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and application component level resiliency tests.
• Handle outage communication with stakeholders in Business and Operations confidently.
• Participate actively in defining and implementing application onboarding guidelines and standards in line with Non Functional Requirements, and provide direct technical guidance to development teams on stability and supportability improvements.
• Manage the performance and development of team members, fostering a high performance culture aligned with organizational objectives.

• Practical problem solving and strategic thinking skills.
• Demonstrated leadership, interpersonal skills and relationship building skills.
• Service oriented attitude.
• Ability to work in a fast paced environment.
• Experience working or leading requirement gathering efforts for multiple large development projects simultaneously.
• Proficiency using basic technical tools and systems.
• Good interpersonal and communication skills.

• Blockchain and Crypto Currency Technology Fundamentals - Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.
• Cloud and Distributed Technology Support Experience - Supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud native environments.
• Site Reliability Engineering (SRE) - Hands on experience with modern observability, monitoring tools, automation tools, and resiliency management, including Open Telemetry, Grafana, and Google Cloud Observability (GCO).
• Leadership - Proven leadership capabilities focused on team development and performance management.
• AI Tools & Continuous Learning - Familiarity with AI assisted tools and a willingness to continually learn and adopt emerging technologies to enhance support efficiency and innovation.

• SQL Server - SQL, Stored Procedures
• Oracle or other RDBMS
• Database performance and tuning
• Cloud Technologies (e.g., OpenShift) and Micro Services
• Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred

• Bachelor's/University degree, Master's degree preferred.

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.