Digital Platform Training Lead (Experience)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Digital Training Platform Project Lead is responsible for managing the end-to-end implementation, deployment, and optimization of JLL's new AI-powered Experience Upskilling App across 400+ global client accounts. This role combines strategic project leadership with hands on execution, overseeing the transformation from our current training capacity of 3,000 people annually to reaching 54,000+ employees through scalable, gamified learning experiences. The successful candidate will coordinate cross functional teams, manage vendor relationships, drive adoption strategies, and ensure the platform delivers measurable business outcomes while supporting JLL's mission to enhance workplace experience capabilities globally.

• Partner closely with Experience Platform Geo Leads to drive the global rollout of the AI powered Experience Upskilling App across 400+ client accounts, managing timelines, resources, and deliverables to ensure successful implementation within scope and quality parameters.
• Oversee the annual bulk licensing procurement process and coordinate license distribution to account team members upon app registration.
• Manage vendor relationships and coordinate with the production ready solution provider to ensure seamless integration and ongoing platform optimization.
• Develop and execute phased deployment strategies to scale from current 3,000 annual trainees to 54,000+ employees within the planned 2 3 year growth trajectory.
• Collaborate with dedicated creator license holders to develop unlimited, role specific content that addresses critical workplace experience competency gaps, ensuring alignment with learning science principles and delivering gamified, bite sized learning experiences in multiple languages.
• Coordinate content customization for different client accounts while maintaining consistency with JLL's experience standards and methodologies.
• Establish quality assurance processes for content development and ongoing content optimization based on user feedback and performance metrics.
• Design and implement comprehensive change management strategies to drive platform adoption across diverse geographical locations and account types.
• Create communication plans and marketing materials to promote the app and demonstrate its value proposition to stakeholders at all organizational levels.
• Work with regional training app project leads to support regional communications strategy.
• Implement real time metrics and analytics frameworks to measure training impact on performance and satisfaction across accounts.
• Develop dashboards and reporting mechanisms to track adoption rates, engagement levels, competency improvements, and business outcomes.
• Conduct regular performance reviews and optimization initiatives based on data insights and user feedback.
• Collaborate with account teams to correlate training metrics with client satisfaction scores and renewal rates.
• Support business development efforts by providing platform expertise during RFP responses and client presentation activities.
• Manage mid year license procurement for unexpected demand from organic or planned workforce growth on a pro rata basis.

• Bachelor's degree in Project Management, Learning & Development, Technology, or related field.
• 8+ years of experience in large scale technology platform implementation, learning management systems, or digital transformation projects.
• Proven experience managing global rollouts across multiple locations and diverse user bases.
• Proven experience of working with internal cross functional partners.
• Strong project management skills with demonstrated ability to manage complex, multi stakeholder initiatives.
• Experience with vendor management and software licensing models.
• Knowledge of learning science principles, gamification, and adult learning methodologies.
• Excellent analytical skills with experience in performance measurement and data driven decision making.
• Strong stakeholder management and relationship building abilities across all organizational levels.
• Exceptional communication and presentation skills with ability to influence and drive adoption.
• Proficiency in Microsoft Office Suite and project management tools.
• Experience with change management methodologies and adoption strategies.

• Project Management Professional (PMP) certification or equivalent.
• Experience with AI powered learning platforms or educational technology.
• Background in workplace experience, employee development, or facility management.
• Proficiency in multiple languages apart from English.
• Knowledge of commercial real estate or corporate services industry.
• Experience with multi language platform deployment and localization.
• Familiarity with learning analytics, competency frameworks, and skills assessment.
• Previous experience scaling training programs from thousands to tens of thousands of users.
• Understanding of SaaS licensing models and enterprise software procurement.

• Successful global platform deployment within agreed timelines and budget parameters.
• Achievement of target user adoption rates progressing toward 54,000+ employees within 2 3 years.
• Measurable improvements in workplace experience competency assessments and performance metrics.
• High platform engagement rates and user satisfaction scores across diverse global accounts.
• Effective license utilization and cost per user optimization through bulk procurement strategies.
• Strong correlation between platform usage and improved client satisfaction scores.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other status protected by law.