Job Title
Service Designer - 12 Month FTC
Salary: £61,344 - £68,160
Location: Chester or Manchester
Hours: Full Time
Working Pattern: Hybrid - at least two days per week at one of our office sites.
About the Role
We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You'll create engaging, readable, accessible content that gives our customers great digital experiences.
Responsibilities
- Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
- Shape pivotal initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services.
- Attend workshops and discussions with participants, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
- Communicate with colleagues and partners to manage expectations and incorporate multiple perspectives when defining solutions.
- Support the research and document current and future state services.
- Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
- Collaborate closely with other designers, customer journey managers, product owners, and engineers.
- Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
Qualifications
- Minimum 5 years experience as a Service Designer.
- Highly motivated, proactive, and driven approach to achieving individual and collective goals.
- Strong relationship building skills and an innovative approach to problem solving, credible when dealing with senior audiences.
- Calmness and resilience when under pressure, proactive in identifying new or potential risks and responding to emerging priorities.
- Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non technical audiences.
- Experience in research and design thinking methods.
- Strong systems thinking attitude, able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem.
- Design with a full end to end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time.
- Relevant, transferable experience is encouraged in place of the explicit years of experience where applicable.
Benefits
- A generous pension contribution of up to 15%
- Annual performance related bonus
- Share schemes including free shares
- Benefits adapted to lifestyle such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Diversity & Inclusion
We know that great talent comes from many backgrounds. While this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. If you require reasonable adjustments to our recruitment processes, please let us know. We also support flexible working options such as job sharing and variable hours.
End Date
Wednesday 24 June 2026