Cyber Operations Senior Engineer & Team Leader

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Cyber Operations Team!

The Softcat Cyber Operations teams provide our customers with cyber security monitoring, analysis, assessment and remediation. It is our job to design and deploy effective security monitoring and assessment tools into customer IT systems to provide monitoring and detection capabilities against cyber threats. Our Engineering team is responsible for ensuring these tools are properly configured, deployed and maintained to deliver the service effectively.

Success. The Softcat Way.

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business.

Working as part of our Cyber Operations team, you will lead a team of SOC Analysts and Incident Responders, and work as a key member of the Engineering team responsible for delivering the engineering strategy defined by the Cyber Operations Manager and Lead Engineer. This includes ensuring best practice is applied to both Incident Response and Engineering activities, the continual development of platforms and services, and maintaining high standards across the function.

• Lead an Incident Response Team of technology-focused Analysts and Incident Responders, managing team workload, responsibilities and SLA adherence.
• Performance management of the team, including mentoring and coaching across the team as required, to develop and baseline skills against current and emerging threats within the Cyber threat landscape.
• Work with your line manager to agree and report on SLAs, OLAs, KPIs.
• Act as first escalation point - including but not limited to, technical and customer escalations.

• Knowledge and understanding of incident Response frameworks such as NIST CSF, SOC2 or equivalent.
• Knowledge and understanding of information security architecture and IT security policies relevant to logging (secure transport, retention, privacy by design).
• Organised, with strong communication skills both written and oral, and with the ability to translate and deliver technical information (standards, runbooks, feed specs) to a non-technical audience.
• Customer focused and proactive in resolving technical issues and challenges.
• Prior experience working within a Managed Service Provider or MSSP organisation is strongly preferred. Candidates who have performed a similar role but not necessarily in a SOC will be considered.
• Experience with other SIEM and related information security management platforms desirable, such as AlienVault, Elastic, EDR/MDR tools, vulnerability management platforms etc.
• Demonstrable knowledge of SIEM data modelling, event normalization, and enrichment strategies.

• Share incentive plan
• Life Assurance
• Holiday
• Trips
• Vouchers
• Partner/family Benefits
• Maternity, Paternity and Adoption support
• Pension

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 3 days in the office and 2 days working from home.
• Working flexible hours - flexing the times you start and finish during the day.
• Flexibility around school pick up and drop offs.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at

We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things.