Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL's 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.
Student Operations is responsible for the student record - its management and quality - as well as the principal functions supporting the student lifecycle (e.g. exams, timetabling, curriculum information). The directorate is also responsible for student statutory reporting to external stakeholders (e.g. HESA, OfS, GMC). In addition, much of the student data domain has data stewards within the Student Operations teams and so data governance and lifecycle management are key foundational activities that support Student and Registry Services (SRS) generally, as well as two Change and Digital Portfolios (Student Lifecycle and Education).
The teams in Student Operations provide a range of supporting services in partnership with the Information Services Division (ISD) to maintain and improve student-related platforms. Student Operations teams are supported by the Change and Digital Portfolios which manage the various products where development (both continuous improvement and transformation) takes place.
About the roleThe successful candidate will play a pivotal role in shaping the user experience for prospective students at UCL, focusing particularly on the prospectus website and associated systems. They will liaise and negotiate with colleagues throughout the institution to understand the current state, manage change from scoping to implementation, facilitate group sessions, and support the adoption of new processes.
This post will be fixed-term until 31 July 2027 in the first instance.
You will have extensive knowledge of data configuration related to digital marketing, as well as experience in using curriculum management systems in large multi-faculty universities. You will have excellent communication and interpersonal skills, and your strong analytical and problem-solving skills will include the ability to identify, analyse and solve complex business problems.
What we offerAs well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
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Our commitment to Equality, Diversity and InclusionAs London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.
These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
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