Technical Services Manager

Reporting to: Head of Facilities Management

About the Role

We are seeking an experienced and proactive Technical Facilities Manager to join our Facilities Management team at HMP Northumberland. This is a key leadership role responsible for supporting the delivery of a safe, secure, compliant, and effective prison environment.

Working closely with the Head of Facilities Management, you will assist in the day-to-day operational delivery of Hard FM Services through a combination of in-house teams and specialist contractors. You will also play a significant role in the planning and delivery of lifecycle, capital expenditure, and business-led projects, while deputising for the Head of Facilities Management when required.

This is an excellent opportunity for a technically competent facilities professional with strong leadership skills and a passion for service excellence, compliance, and continuous

improvement.

Key Responsibilities Facilities and Compliance Management

• Support the delivery of all statutory compliance, planned preventative maintenance (PPM), lifecycle, capital expenditure, and facilities management projects.
• Ensure the prison estate remains secure, effective, compliant, and fit for purpose.
• Maintain compliance with all relevant legislation, regulations, and Codes of Practice, including fire safety, legionella management, PUWER, and LOLER requirements.
• Support compliance with ISOQAR 9001 and ISOQAR 14001 standards.
• Ensure robust financial controls are maintained for FM operational and lifecycle budgets.

Operational Leadership

• Provide technical oversight and support across all aspects of building maintenance services.
• Manage and oversee maintenance operations through direct labour and specialist contractors.
• Ensure safe systems of work are implemented and maintained across all activities.
• Conduct monthly quality assurance inspections on at least 10% of completed works, implementing corrective actions and recognising high performance.
• Attend and contribute positively to operational and strategic meetings to drive service improvements.

CAFM and Asset Management

• Oversee the CAFM system (Maximo) to ensure all planned and reactive maintenance activities are completed within contractual and statutory timescales.
• Maintain accurate maintenance records and asset information.
• Produce reports and performance data using Microsoft Office applications and CAFM systems.

People Management

• Lead, motivate, and develop the Maintenance Team.
• Conduct regular one-to-one meetings, performance reviews, and development discussions.
• Promote staff engagement, wellbeing, and continuous professional development.
• Build effective working relationships across all levels of the organisation.
• Demonstrate and support the rehabilitative aims and objectives of the prison environment.

What You'll Bring

• Significant experience managing people and services within a Technical or Total Facilities Management environment.
• Demonstrable leadership and team management experience.
• Strong knowledge of statutory building compliance requirements, including:
  • Legionella Management
  • Fire Safety
  • PUWER Regulations
  • LOLER Regulations
• IOSH Level II qualification or equivalent Health & Safety training.
• Proven experience managing complex technical operations within demanding environments.
• Strong customer relationship, quality, project, and financial management skills.
• Experience producing reports and analysing performance data.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to use CAFM systems such as Maximo, BMS systems, and other operational software.
• Strong knowledge of industrial or commercial electrical systems, HVAC, AHUs, controls, and BMS systems.
• Experience working within a 24/7 operational environment such as prisons, hospitals, universities, or similar critical infrastructure settings.
• Professional facilities management qualifications beyond the minimum requirements.

Key Accountabilities

• Promote employee engagement through regular one-to-ones, team briefings, and performance reviews.
• Contribute to achieving successful audit and compliance outcomes.
• Drive a strong culture of health, safety, and operational excellence.
• Support the delivery of maintenance and project activities to agreed standards, budgets, and timescales.
• Maintain high levels of customer satisfaction and service performance.