Senior Information and Guidance Officer

As a Senior Information and Advice Officer within our Information and Advice Team, you'll play a leading role in shaping how residents access vital information, advice and support. Your role sits at the heart of our Connect to Support Hampshire (CTSH) service, our public-facing website that helps residents find the information they need to live well and independently.

Leading on the day-to-day management and development of CTSH, you'll have overall oversight of the content, ensuring it is accurate, accessible and aligned with service priorities. You'll work collaboratively across teams, partners and providers, driving improvements in digital information, engagement and communication to better support our communities.

What you'll do:

• Lead the overall management and development of the Connect to Support Hampshire website, including content oversight, creation of new pages and ensuring high-quality, accurate and user-focused content.
• Collaborate with stakeholders and partners to continuously improve website performance and user experience.
• Oversee the delivery of our online needs self-assessment tool, including functionality, updates, and analysis of data and user feedback to drive improvements.
• Manage internal and external communications, including newsletters, alerts, website updates and key messaging.
• Monitor system performance and analytics, working with suppliers to resolve issues and identify opportunities for enhancement.
• Provide leadership and representation for the Information and Advice service, including line managing staff and contributing to internal and external forums and stakeholder groups.
• Support the development of Adults' Health and Care publications and digital content, including alternative formats.

What we're looking for:

• Experience managing and developing digital content or website services.
• Strong communication and stakeholder engagement skills, working collaboratively across teams and with partners.
• Ability to analyse data and use insights to improve services and user experience.
• Experience delivering communications such as newsletters, updates or campaigns.
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment.
• Proactive and solutions-focused, with attention to detail and experience supporting or leading team delivery.
• Understanding of accessibility, user needs and delivering clear, inclusive information.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Why join us:

• Be part of a team that directly impacts the wellbeing and independence of Hampshire residents.
• Play a leading role in shaping a high-profile digital service used across the county.
• Work in a collaborative and supportive environment with opportunities to influence change.
• Develop your skills in digital content, stakeholder engagement and service improvement.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Senior Digital Information Officer, Website and Information Lead, Senior Digital Content and Advice Officer, Information and Digital Services Lead, Senior Service Information Officer, Communications and Information Lead, Senior Communications Officer, Senior Information and Advice Lead

Early applications are encouraged as we may close the advert ahead of the stated closing date.