Helpdesk Administrator

  • Go Fix Mechanical & Drainage Services
  • New Ash Green, Kent
  • 11/06/2026
Full time Information Technology Telecommunications Helpdesk

Job Description

Due to continued Investment and growth another new and exciting opportunity for a helpdesk administrator has a risen. This job would be ideal for someone with helpdesk experience and or I will willingness To train In a new dynamic And upcoming Business with the drive To progress further.

Go-Fix mechanical and drainage services provide drainage vacuum tanker and other various maintenance services for a broad range of clients in central London and the south of England.

  • As one of our office team, you will be expected to deliver a high standard of work with excellent customer service
  • The position hours will be Monday to Friday 8 am to 5 pm
  • Able to prioritise workloads,Multitasking is a mass as we are a fast paced reactive helpdesk
  • Excellent organisational skills, able to work to deadlines and work under pressure
  • Excellent telephone manner
  • Great communication skills - Able to deal with customers and all levels
  • Proficient in Microsoft Office programs excel Outlook and Word
  • Have the ability to pick up new processes, retain and process Information
  • Ability to be part of a team and carry out of variety of tasks
  • The ability to work on own as well as taking direction from others, but most importantly to manage their time effectively and efficiently
  • Monitoring mailboxes
  • Login and following up of emergency callout orders & PO's
  • Ensuring all jobs from previous evenings and weekends are updated
  • Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings
  • Operating uploading and updating jobs on our company job management system
  • Updating worksheet with changes and statuses of each job
  • Managing client portals
  • Ability to prioritise his own workload to meet deadlines
  • Providing of level of support to Our Mobile Engineers
  • Providing clients with updates on the progression of jobs and projectsli>
  • Working to time scales as part of a high performing team
  • Taking direction From your line, Manager
  • Company events
  • Company pension
  • Free parking
  • On-site parking