Due to continued Investment and growth another new and exciting opportunity for a helpdesk administrator has a risen. This job would be ideal for someone with helpdesk experience and or I will willingness To train In a new dynamic And upcoming Business with the drive To progress further.
Go-Fix mechanical and drainage services provide drainage vacuum tanker and other various maintenance services for a broad range of clients in central London and the south of England.
- As one of our office team, you will be expected to deliver a high standard of work with excellent customer service
- The position hours will be Monday to Friday 8 am to 5 pm
- Able to prioritise workloads,Multitasking is a mass as we are a fast paced reactive helpdesk
- Excellent organisational skills, able to work to deadlines and work under pressure
- Excellent telephone manner
- Great communication skills - Able to deal with customers and all levels
- Proficient in Microsoft Office programs excel Outlook and Word
- Have the ability to pick up new processes, retain and process Information
- Ability to be part of a team and carry out of variety of tasks
- The ability to work on own as well as taking direction from others, but most importantly to manage their time effectively and efficiently
- Monitoring mailboxes
- Login and following up of emergency callout orders & PO's
- Ensuring all jobs from previous evenings and weekends are updated
- Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings
- Operating uploading and updating jobs on our company job management system
- Updating worksheet with changes and statuses of each job
- Managing client portals
- Ability to prioritise his own workload to meet deadlines
- Providing of level of support to Our Mobile Engineers
- Providing clients with updates on the progression of jobs and projectsli>
- Working to time scales as part of a high performing team
- Taking direction From your line, Manager
- Company events
- Company pension
- Free parking
- On-site parking