Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
At CGI, you will play a pivotal role in delivering secure, scalable infrastructure solutions that underpin critical operations across the Space, Defence and Intelligence sectors. Working at the forefront of innovation, you will design, build and manage modern enterprise environments that enable mission success and drive measurable outcomes for our clients. You will contribute to high-impact programmes, shaping resilient platforms while collaborating with experts in a culture that values accountability, technical creativity, and continuous development. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based in the CGI Chippenham office 5 days a week. Your Future Duties and Responsibilities In this role, you will design, build and manage secure, high-performing infrastructure environments that support critical defence and intelligence operations. You will take ownership of delivering robust platforms across virtualised, cloud and software-defined environments, contributing to solution design and influencing key technical decisions. Working closely with architecture, security and delivery teams, you will help shape resilient systems while continuously identifying opportunities to optimise, modernise and automate infrastructure services. You will play a key role in ensuring systems are reliable, scalable and aligned with strict security requirements, while also supporting complex troubleshooting and ongoing improvements. Your contributions will directly impact programme success, enabling innovative solutions in highly secure environments while being supported by a collaborative and forward-thinking team. Build & Configure: Develop enterprise infrastructure environments across virtualised and cloud platforms Deploy & Optimise: Implement and enhance VMware, VxRail and NSX based solutions Operate & Maintain: Manage day to day infrastructure operations, ensuring performance and availability Architect & Secure: Design network and cross domain solutions aligned to security standards Support & Resolve: Provide 2nd/3rd line support and resolve complex infrastructure issues Collaborate & Deliver: Work with cross functional teams to deliver high quality, timely solutions Automate & Improve: Identify optimisation opportunities and contribute to automation initiatives Required Qualifications to be Successful in This Role You will bring strong experience in enterprise infrastructure engineering within defence or secure environments, with a focus on virtualisation, cloud technologies and secure system design. A solid understanding of infrastructure lifecycle management, combined with hands on technical expertise, will enable you to contribute effectively to complex, high impact programmes. Proven experience working in Defence or secure environments Strong knowledge of enterprise infrastructure (compute, storage, networking) Hands on experience with VMware technologies (including Cloud Foundation, VxRail) Experience designing or supporting cross-domain solutions Understanding of infrastructure lifecycle management and best practices Experience implementing and managing SSO solutions Experience with Kubernetes platforms, ideally VKS Familiarity with security standards, processes and policies in Defence (desirable) Exposure to automation tools and Infrastructure as Code (desirable) Knowledge of hybrid or multi-cloud environments (desirable) Strong Linux and/or Windows Server administration skills (desirable)
23/06/2026
Full time
At CGI, you will play a pivotal role in delivering secure, scalable infrastructure solutions that underpin critical operations across the Space, Defence and Intelligence sectors. Working at the forefront of innovation, you will design, build and manage modern enterprise environments that enable mission success and drive measurable outcomes for our clients. You will contribute to high-impact programmes, shaping resilient platforms while collaborating with experts in a culture that values accountability, technical creativity, and continuous development. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based in the CGI Chippenham office 5 days a week. Your Future Duties and Responsibilities In this role, you will design, build and manage secure, high-performing infrastructure environments that support critical defence and intelligence operations. You will take ownership of delivering robust platforms across virtualised, cloud and software-defined environments, contributing to solution design and influencing key technical decisions. Working closely with architecture, security and delivery teams, you will help shape resilient systems while continuously identifying opportunities to optimise, modernise and automate infrastructure services. You will play a key role in ensuring systems are reliable, scalable and aligned with strict security requirements, while also supporting complex troubleshooting and ongoing improvements. Your contributions will directly impact programme success, enabling innovative solutions in highly secure environments while being supported by a collaborative and forward-thinking team. Build & Configure: Develop enterprise infrastructure environments across virtualised and cloud platforms Deploy & Optimise: Implement and enhance VMware, VxRail and NSX based solutions Operate & Maintain: Manage day to day infrastructure operations, ensuring performance and availability Architect & Secure: Design network and cross domain solutions aligned to security standards Support & Resolve: Provide 2nd/3rd line support and resolve complex infrastructure issues Collaborate & Deliver: Work with cross functional teams to deliver high quality, timely solutions Automate & Improve: Identify optimisation opportunities and contribute to automation initiatives Required Qualifications to be Successful in This Role You will bring strong experience in enterprise infrastructure engineering within defence or secure environments, with a focus on virtualisation, cloud technologies and secure system design. A solid understanding of infrastructure lifecycle management, combined with hands on technical expertise, will enable you to contribute effectively to complex, high impact programmes. Proven experience working in Defence or secure environments Strong knowledge of enterprise infrastructure (compute, storage, networking) Hands on experience with VMware technologies (including Cloud Foundation, VxRail) Experience designing or supporting cross-domain solutions Understanding of infrastructure lifecycle management and best practices Experience implementing and managing SSO solutions Experience with Kubernetes platforms, ideally VKS Familiarity with security standards, processes and policies in Defence (desirable) Exposure to automation tools and Infrastructure as Code (desirable) Knowledge of hybrid or multi-cloud environments (desirable) Strong Linux and/or Windows Server administration skills (desirable)
At CGI, you will play a pivotal role in delivering secure, scalable infrastructure solutions that underpin critical operations across the Space, Defence and Intelligence sectors. Working at the forefront of innovation, you will design, build and manage modern enterprise environments that enable mission success and drive measurable outcomes for our clients. You will contribute to high-impact programmes, shaping resilient platforms while collaborating with experts in a culture that values accountability, technical creativity, and continuous development. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based in the CGI Chippenham office 5 days a week. Your Future Duties and Responsibilities In this role, you will design, build and manage secure, high-performing infrastructure environments that support critical defence and intelligence operations. You will take ownership of delivering robust platforms across virtualised, cloud and software-defined environments, contributing to solution design and influencing key technical decisions. Working closely with architecture, security and delivery teams, you will help shape resilient systems while continuously identifying opportunities to optimise, modernise and automate infrastructure services. You will play a key role in ensuring systems are reliable, scalable and aligned with strict security requirements, while also supporting complex troubleshooting and ongoing improvements. Your contributions will directly impact programme success, enabling innovative solutions in highly secure environments while being supported by a collaborative and forward-thinking team. Build & Configure: Develop enterprise infrastructure environments across virtualised and cloud platforms Deploy & Optimise: Implement and enhance VMware, VxRail and NSX based solutions Operate & Maintain: Manage day to day infrastructure operations, ensuring performance and availability Architect & Secure: Design network and cross domain solutions aligned to security standards Support & Resolve: Provide 2nd/3rd line support and resolve complex infrastructure issues Collaborate & Deliver: Work with cross functional teams to deliver high quality, timely solutions Automate & Improve: Identify optimisation opportunities and contribute to automation initiatives Required Qualifications to be Successful in This Role You will bring strong experience in enterprise infrastructure engineering within defence or secure environments, with a focus on virtualisation, cloud technologies and secure system design. A solid understanding of infrastructure lifecycle management, combined with hands on technical expertise, will enable you to contribute effectively to complex, high impact programmes. Proven experience working in Defence or secure environments Strong knowledge of enterprise infrastructure (compute, storage, networking) Hands on experience with VMware technologies (including Cloud Foundation, VxRail) Experience designing or supporting cross-domain solutions Understanding of infrastructure lifecycle management and best practices Experience implementing and managing SSO solutions Experience with Kubernetes platforms, ideally VKS Familiarity with security standards, processes and policies in Defence (desirable) Exposure to automation tools and Infrastructure as Code (desirable) Knowledge of hybrid or multi-cloud environments (desirable) Strong Linux and/or Windows Server administration skills (desirable)
23/06/2026
Full time
At CGI, you will play a pivotal role in delivering secure, scalable infrastructure solutions that underpin critical operations across the Space, Defence and Intelligence sectors. Working at the forefront of innovation, you will design, build and manage modern enterprise environments that enable mission success and drive measurable outcomes for our clients. You will contribute to high-impact programmes, shaping resilient platforms while collaborating with experts in a culture that values accountability, technical creativity, and continuous development. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based in the CGI Chippenham office 5 days a week. Your Future Duties and Responsibilities In this role, you will design, build and manage secure, high-performing infrastructure environments that support critical defence and intelligence operations. You will take ownership of delivering robust platforms across virtualised, cloud and software-defined environments, contributing to solution design and influencing key technical decisions. Working closely with architecture, security and delivery teams, you will help shape resilient systems while continuously identifying opportunities to optimise, modernise and automate infrastructure services. You will play a key role in ensuring systems are reliable, scalable and aligned with strict security requirements, while also supporting complex troubleshooting and ongoing improvements. Your contributions will directly impact programme success, enabling innovative solutions in highly secure environments while being supported by a collaborative and forward-thinking team. Build & Configure: Develop enterprise infrastructure environments across virtualised and cloud platforms Deploy & Optimise: Implement and enhance VMware, VxRail and NSX based solutions Operate & Maintain: Manage day to day infrastructure operations, ensuring performance and availability Architect & Secure: Design network and cross domain solutions aligned to security standards Support & Resolve: Provide 2nd/3rd line support and resolve complex infrastructure issues Collaborate & Deliver: Work with cross functional teams to deliver high quality, timely solutions Automate & Improve: Identify optimisation opportunities and contribute to automation initiatives Required Qualifications to be Successful in This Role You will bring strong experience in enterprise infrastructure engineering within defence or secure environments, with a focus on virtualisation, cloud technologies and secure system design. A solid understanding of infrastructure lifecycle management, combined with hands on technical expertise, will enable you to contribute effectively to complex, high impact programmes. Proven experience working in Defence or secure environments Strong knowledge of enterprise infrastructure (compute, storage, networking) Hands on experience with VMware technologies (including Cloud Foundation, VxRail) Experience designing or supporting cross-domain solutions Understanding of infrastructure lifecycle management and best practices Experience implementing and managing SSO solutions Experience with Kubernetes platforms, ideally VKS Familiarity with security standards, processes and policies in Defence (desirable) Exposure to automation tools and Infrastructure as Code (desirable) Knowledge of hybrid or multi-cloud environments (desirable) Strong Linux and/or Windows Server administration skills (desirable)
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
23/06/2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
23/06/2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
IT Support Engineer - Gloucester Salary - DOE An exciting opportunity has arisen for an IT Support Engineer to join a rapidly growing advanced manufacturing business. This is a varied, hands-on role where you'll act as the primary IT support contact, providing 1st and 2nd line support while assisting with wider IT operations, infrastructure, systems administration and technology projects. You'll be responsible for supporting end users, managing Microsoft 365 environments, configuring hardware and software, maintaining IT systems, assisting with onboarding/offboarding, and contributing to security and continuous improvement initiatives. The role offers excellent autonomy, exposure to a broad range of technologies, and genuine opportunities to develop into infrastructure, cybersecurity and project delivery. Key Skills & Experience Proven experience in an IT Support Engineer or similar IT support role. Strong knowledge of Windows 11 and Microsoft 365. Experience with Active Directory, Microsoft Entra ID, Exchange Online and Group Policy. Knowledge of Microsoft Intune or other endpoint management platforms. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching and wireless connectivity. Experience supporting Windows, macOS, iOS and mobile devices. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience supporting meeting room technology, AV equipment and telephony solutions. Ability to work independently and manage multiple priorities. Full UK driving licence. This role would suit a proactive IT professional who enjoys working in a fast-paced environment, taking ownership of technical support, and contributing to the growth and improvement of the IT function.
23/06/2026
Full time
IT Support Engineer - Gloucester Salary - DOE An exciting opportunity has arisen for an IT Support Engineer to join a rapidly growing advanced manufacturing business. This is a varied, hands-on role where you'll act as the primary IT support contact, providing 1st and 2nd line support while assisting with wider IT operations, infrastructure, systems administration and technology projects. You'll be responsible for supporting end users, managing Microsoft 365 environments, configuring hardware and software, maintaining IT systems, assisting with onboarding/offboarding, and contributing to security and continuous improvement initiatives. The role offers excellent autonomy, exposure to a broad range of technologies, and genuine opportunities to develop into infrastructure, cybersecurity and project delivery. Key Skills & Experience Proven experience in an IT Support Engineer or similar IT support role. Strong knowledge of Windows 11 and Microsoft 365. Experience with Active Directory, Microsoft Entra ID, Exchange Online and Group Policy. Knowledge of Microsoft Intune or other endpoint management platforms. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching and wireless connectivity. Experience supporting Windows, macOS, iOS and mobile devices. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience supporting meeting room technology, AV equipment and telephony solutions. Ability to work independently and manage multiple priorities. Full UK driving licence. This role would suit a proactive IT professional who enjoys working in a fast-paced environment, taking ownership of technical support, and contributing to the growth and improvement of the IT function.
Lucid Support Services Ltd
Cardiff, South Glamorgan
AV Engineer - Cardiff - 2 month contract We are seeking an experienced AV Engineer with a passion for technology and a proven background in audio-visual installations. The successful candidate will be client-focused, highly organised, and capable of delivering high-quality installations across a variety of environments. Essential Skills & Experience Previous experience within the Audio Visual (AV) industry, with a strong understanding of AV installation practices. A genuine interest in technology and emerging AV solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues. Experience installing a wide range of AV systems, including displays, projectors, video conferencing equipment, audio systems, control systems and structured cabling. Exceptional attention to detail, ensuring installations are completed to the highest standards. Ability to work independently and as part of a team while managing multiple priorities. Flexible approach to working hours, with the willingness to work additional hours when required to meet project deadlines. Strong organisational skills and a disciplined approach to documentation, communication and project delivery. Previous experience in AV 1st and 2nd fix with crimp and solder termination is essential. Desirable Skills & Experience Previous experience leading installation teams across multiple client sites. Experience planning and coordinating installation activities. Knowledge or experience of AV control system programming (eg Crestron, Extron, Q-SYS, AMX or similar). Relevant academic qualifications in Audio Visual, Electronics, IT or a related technical discipline. Cabling (Cat5e-7) and fibre experience highly desirable The following certifications are highly desirable: AVIXA/InfoComm CTS CEDIA qualifications ECS Card PASMA IPAF Asbestos Awareness Relevant Health & Safety certifications If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
23/06/2026
Contractor
AV Engineer - Cardiff - 2 month contract We are seeking an experienced AV Engineer with a passion for technology and a proven background in audio-visual installations. The successful candidate will be client-focused, highly organised, and capable of delivering high-quality installations across a variety of environments. Essential Skills & Experience Previous experience within the Audio Visual (AV) industry, with a strong understanding of AV installation practices. A genuine interest in technology and emerging AV solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues. Experience installing a wide range of AV systems, including displays, projectors, video conferencing equipment, audio systems, control systems and structured cabling. Exceptional attention to detail, ensuring installations are completed to the highest standards. Ability to work independently and as part of a team while managing multiple priorities. Flexible approach to working hours, with the willingness to work additional hours when required to meet project deadlines. Strong organisational skills and a disciplined approach to documentation, communication and project delivery. Previous experience in AV 1st and 2nd fix with crimp and solder termination is essential. Desirable Skills & Experience Previous experience leading installation teams across multiple client sites. Experience planning and coordinating installation activities. Knowledge or experience of AV control system programming (eg Crestron, Extron, Q-SYS, AMX or similar). Relevant academic qualifications in Audio Visual, Electronics, IT or a related technical discipline. Cabling (Cat5e-7) and fibre experience highly desirable The following certifications are highly desirable: AVIXA/InfoComm CTS CEDIA qualifications ECS Card PASMA IPAF Asbestos Awareness Relevant Health & Safety certifications If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
AV Engineer - Exeter - 2 month contract We are seeking an experienced AV Engineer with a passion for technology and a proven background in audio-visual installations. The successful candidate will be client-focused, highly organised, and capable of delivering high-quality installations across a variety of environments. Essential Skills & Experience Previous experience within the Audio Visual (AV) industry, with a strong understanding of AV installation practices. A genuine interest in technology and emerging AV solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues. Experience installing a wide range of AV systems, including displays, projectors, video conferencing equipment, audio systems, control systems and structured cabling. Exceptional attention to detail, ensuring installations are completed to the highest standards. Ability to work independently and as part of a team while managing multiple priorities. Flexible approach to working hours, with the willingness to work additional hours when required to meet project deadlines. Strong organisational skills and a disciplined approach to documentation, communication and project delivery. Previous experience in AV 1st and 2nd fix with crimp and solder termination is essential. Desirable Skills & Experience Previous experience leading installation teams across multiple client sites. Experience planning and coordinating installation activities. Knowledge or experience of AV control system programming (eg Crestron, Extron, Q-SYS, AMX or similar). Relevant academic qualifications in Audio Visual, Electronics, IT or a related technical discipline. Cabling (Cat5e-7) and fibre experience highly desirable The following certifications are highly desirable: AVIXA/InfoComm CTS CEDIA qualifications ECS Card PASMA IPAF Asbestos Awareness Relevant Health & Safety certifications If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
23/06/2026
Contractor
AV Engineer - Exeter - 2 month contract We are seeking an experienced AV Engineer with a passion for technology and a proven background in audio-visual installations. The successful candidate will be client-focused, highly organised, and capable of delivering high-quality installations across a variety of environments. Essential Skills & Experience Previous experience within the Audio Visual (AV) industry, with a strong understanding of AV installation practices. A genuine interest in technology and emerging AV solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues. Experience installing a wide range of AV systems, including displays, projectors, video conferencing equipment, audio systems, control systems and structured cabling. Exceptional attention to detail, ensuring installations are completed to the highest standards. Ability to work independently and as part of a team while managing multiple priorities. Flexible approach to working hours, with the willingness to work additional hours when required to meet project deadlines. Strong organisational skills and a disciplined approach to documentation, communication and project delivery. Previous experience in AV 1st and 2nd fix with crimp and solder termination is essential. Desirable Skills & Experience Previous experience leading installation teams across multiple client sites. Experience planning and coordinating installation activities. Knowledge or experience of AV control system programming (eg Crestron, Extron, Q-SYS, AMX or similar). Relevant academic qualifications in Audio Visual, Electronics, IT or a related technical discipline. Cabling (Cat5e-7) and fibre experience highly desirable The following certifications are highly desirable: AVIXA/InfoComm CTS CEDIA qualifications ECS Card PASMA IPAF Asbestos Awareness Relevant Health & Safety certifications If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
AV Engineer - Bristol - 2 month contract We are seeking an experienced AV Engineer with a passion for technology and a proven background in audio-visual installations. The successful candidate will be client-focused, highly organised, and capable of delivering high-quality installations across a variety of environments. Essential Skills & Experience Previous experience within the Audio Visual (AV) industry, with a strong understanding of AV installation practices. A genuine interest in technology and emerging AV solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues. Experience installing a wide range of AV systems, including displays, projectors, video conferencing equipment, audio systems, control systems and structured cabling. Exceptional attention to detail, ensuring installations are completed to the highest standards. Ability to work independently and as part of a team while managing multiple priorities. Flexible approach to working hours, with the willingness to work additional hours when required to meet project deadlines. Strong organisational skills and a disciplined approach to documentation, communication and project delivery. Previous experience in AV 1st and 2nd fix with crimp and solder termination is essential. Desirable Skills & Experience Previous experience leading installation teams across multiple client sites. Experience planning and coordinating installation activities. Knowledge or experience of AV control system programming (eg Crestron, Extron, Q-SYS, AMX or similar). Relevant academic qualifications in Audio Visual, Electronics, IT or a related technical discipline. Cabling (Cat5e-7) and fibre experience highly desirable The following certifications are highly desirable: AVIXA/InfoComm CTS CEDIA qualifications ECS Card PASMA IPAF Asbestos Awareness Relevant Health & Safety certifications If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
23/06/2026
Contractor
AV Engineer - Bristol - 2 month contract We are seeking an experienced AV Engineer with a passion for technology and a proven background in audio-visual installations. The successful candidate will be client-focused, highly organised, and capable of delivering high-quality installations across a variety of environments. Essential Skills & Experience Previous experience within the Audio Visual (AV) industry, with a strong understanding of AV installation practices. A genuine interest in technology and emerging AV solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues. Experience installing a wide range of AV systems, including displays, projectors, video conferencing equipment, audio systems, control systems and structured cabling. Exceptional attention to detail, ensuring installations are completed to the highest standards. Ability to work independently and as part of a team while managing multiple priorities. Flexible approach to working hours, with the willingness to work additional hours when required to meet project deadlines. Strong organisational skills and a disciplined approach to documentation, communication and project delivery. Previous experience in AV 1st and 2nd fix with crimp and solder termination is essential. Desirable Skills & Experience Previous experience leading installation teams across multiple client sites. Experience planning and coordinating installation activities. Knowledge or experience of AV control system programming (eg Crestron, Extron, Q-SYS, AMX or similar). Relevant academic qualifications in Audio Visual, Electronics, IT or a related technical discipline. Cabling (Cat5e-7) and fibre experience highly desirable The following certifications are highly desirable: AVIXA/InfoComm CTS CEDIA qualifications ECS Card PASMA IPAF Asbestos Awareness Relevant Health & Safety certifications If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Ref 85855 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location Birch House, Ransom Wood Business Park, Mansfield, Nottinghamshire, NG21 0HJ Salary £18,304 per annum Closing date 16/06/2026 Are you passionate about tech and ready to kickstart your career in IT? We're looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required-what matters most is your attitude, willingness to learn, and strong work ethic. About the role You'll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you'll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you'll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement. Responsibilities Provide 1st and 2nd line IT support to customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on site environments Set up user accounts, email addresses, and groups Maintain accurate documentation of processes, configurations, and critical information Support upgrades of IT hardware and software Troubleshoot printers, copiers, and scanners Communicate clearly with customers, keeping them updated on progress Work collaboratively with the wider team, sharing knowledge and updates Support IT projects and attend training as required What we're looking for A genuine interest in IT and technology Strong communication skills with a reliable and committed approach Eagerness to learn and develop New skills A logical mindset with a creative approach to problem solving Ability to manage multiple tasks and prioritise effectively Proactive attitude with a willingness to get stuck in Adaptable and flexible in a fast paced environment Full UK driving licence and access to your own car (preferred) No prior IT experience required Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 10am - 7pm, Monday - Friday (1 hour unpaid lunch break per day) 28 days annual leave Your birthday off work Birthday and length of service rewards Health cash plan Employee assistance program Cycle to work scheme Free onsite parking Gym and leisure discounts Discounted or free home broadband Workplace pension (if applicable) 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
23/06/2026
Full time
Ref 85855 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location Birch House, Ransom Wood Business Park, Mansfield, Nottinghamshire, NG21 0HJ Salary £18,304 per annum Closing date 16/06/2026 Are you passionate about tech and ready to kickstart your career in IT? We're looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required-what matters most is your attitude, willingness to learn, and strong work ethic. About the role You'll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you'll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you'll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement. Responsibilities Provide 1st and 2nd line IT support to customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on site environments Set up user accounts, email addresses, and groups Maintain accurate documentation of processes, configurations, and critical information Support upgrades of IT hardware and software Troubleshoot printers, copiers, and scanners Communicate clearly with customers, keeping them updated on progress Work collaboratively with the wider team, sharing knowledge and updates Support IT projects and attend training as required What we're looking for A genuine interest in IT and technology Strong communication skills with a reliable and committed approach Eagerness to learn and develop New skills A logical mindset with a creative approach to problem solving Ability to manage multiple tasks and prioritise effectively Proactive attitude with a willingness to get stuck in Adaptable and flexible in a fast paced environment Full UK driving licence and access to your own car (preferred) No prior IT experience required Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 10am - 7pm, Monday - Friday (1 hour unpaid lunch break per day) 28 days annual leave Your birthday off work Birthday and length of service rewards Health cash plan Employee assistance program Cycle to work scheme Free onsite parking Gym and leisure discounts Discounted or free home broadband Workplace pension (if applicable) 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft 365, Active Directory / Entra ID and endpoint technologies Install, configure and maintain laptops, desktops, printers and peripheral devices Monitor and respond to alerts generated through support and monitoring platforms Escalate and collaborate with infrastructure, applications and security teams where required Maintain accurate documentation and ticket updates Participate in occasional out-of-hours support when necessary Travel to sites across Scotland and Northern England to provide hands-on support You'll gain exposure to a broad technology stack including: Microsoft 365 Active Directory / Entra ID Meraki Networking Fortinet Security MPLS & Managed Networks Sentinel One Ninja One Arctic Wolf Cloud and infrastructure technologies across the wider group Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have: Previous experience in a 2nd Line Support Engineer position Strong troubleshooting skills across desktop, server and Microsoft technologies Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID Experience with antivirus, VPN and MFA technologies Exposure to remote monitoring and management tools Excellent communication and stakeholder management skills A proactive and self-sufficient approach to problem solving Full UK Driving Licence Desirable Networking experience (LAN/WAN, switching, routing or firewalls) Telecoms or VoIP support experience Experience supporting multi-site environments Exposure to infrastructure or transformation projects Why Join? Competitive Salary Hybrid and flexible working Overtime paid at 1.5x Mileage paid at 50p per mile Pension scheme 29 days annual leave including Bank Holidays Exposure to major technology transformation initiatives Opportunity to work with UK and Global technology teams Long-term career development within a growing organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
23/06/2026
Full time
We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft 365, Active Directory / Entra ID and endpoint technologies Install, configure and maintain laptops, desktops, printers and peripheral devices Monitor and respond to alerts generated through support and monitoring platforms Escalate and collaborate with infrastructure, applications and security teams where required Maintain accurate documentation and ticket updates Participate in occasional out-of-hours support when necessary Travel to sites across Scotland and Northern England to provide hands-on support You'll gain exposure to a broad technology stack including: Microsoft 365 Active Directory / Entra ID Meraki Networking Fortinet Security MPLS & Managed Networks Sentinel One Ninja One Arctic Wolf Cloud and infrastructure technologies across the wider group Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have: Previous experience in a 2nd Line Support Engineer position Strong troubleshooting skills across desktop, server and Microsoft technologies Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID Experience with antivirus, VPN and MFA technologies Exposure to remote monitoring and management tools Excellent communication and stakeholder management skills A proactive and self-sufficient approach to problem solving Full UK Driving Licence Desirable Networking experience (LAN/WAN, switching, routing or firewalls) Telecoms or VoIP support experience Experience supporting multi-site environments Exposure to infrastructure or transformation projects Why Join? Competitive Salary Hybrid and flexible working Overtime paid at 1.5x Mileage paid at 50p per mile Pension scheme 29 days annual leave including Bank Holidays Exposure to major technology transformation initiatives Opportunity to work with UK and Global technology teams Long-term career development within a growing organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Senior IAM Infrastructure Engineer Contract £450 to £550 per day Umbrella Location: Newport, 3 to 4 days onsite Clearance: SC Cleared required, no dual nationals We are supporting a major secure programme and are looking for a Senior IAM Infrastructure Engineer to join a high performing team delivering critical infrastructure services. This role will focus on the design, implementation and support of enterprise infrastructure with a strong emphasis on Identity and Access Management and NetApp technologies. Key Responsibilities Provide technical design, implementation and support across infrastructure environments Engage in pre-sales activities and solution scoping Assess effort, time and cost for delivery Produce high quality technical and operational documentation Evaluate and integrate new hardware and software into the environment Administer and enhance infrastructure including access control, storage and network integrity Provide 2nd line support and ensure SLA adherence Support operational procedures and continuous improvement Essential Skills and Experience Strong experience in enterprise infrastructure engineering Proven experience with Microsoft Active Directory at multi forest scale Exchange 2010 or 2016 experience and cumulative updates Experience with FIM or MIM Strong understanding of Group Policy and DNS PowerShell scripting and reporting Experience monitoring AD and Exchange environments Knowledge of Single Sign On and PKI VMware and virtualised environments experience Windows Server 2012 through 2022 Domain Controller installation and migration experience NetApp experience is essential Experience leading small technical teams Strong documentation and stakeholder communication skills Desirable Enterprise Vault knowledge Messaging and AV such as Trend IMSVA Experience in high security or regulated environments Relevant certifications such as MCSE Additional Information 37.5 hours per week Onsite requirement in Newport 3 to 4 days per week SC clearance is mandatory to start JBRP1_UKTJ
23/06/2026
Full time
Senior IAM Infrastructure Engineer Contract £450 to £550 per day Umbrella Location: Newport, 3 to 4 days onsite Clearance: SC Cleared required, no dual nationals We are supporting a major secure programme and are looking for a Senior IAM Infrastructure Engineer to join a high performing team delivering critical infrastructure services. This role will focus on the design, implementation and support of enterprise infrastructure with a strong emphasis on Identity and Access Management and NetApp technologies. Key Responsibilities Provide technical design, implementation and support across infrastructure environments Engage in pre-sales activities and solution scoping Assess effort, time and cost for delivery Produce high quality technical and operational documentation Evaluate and integrate new hardware and software into the environment Administer and enhance infrastructure including access control, storage and network integrity Provide 2nd line support and ensure SLA adherence Support operational procedures and continuous improvement Essential Skills and Experience Strong experience in enterprise infrastructure engineering Proven experience with Microsoft Active Directory at multi forest scale Exchange 2010 or 2016 experience and cumulative updates Experience with FIM or MIM Strong understanding of Group Policy and DNS PowerShell scripting and reporting Experience monitoring AD and Exchange environments Knowledge of Single Sign On and PKI VMware and virtualised environments experience Windows Server 2012 through 2022 Domain Controller installation and migration experience NetApp experience is essential Experience leading small technical teams Strong documentation and stakeholder communication skills Desirable Enterprise Vault knowledge Messaging and AV such as Trend IMSVA Experience in high security or regulated environments Relevant certifications such as MCSE Additional Information 37.5 hours per week Onsite requirement in Newport 3 to 4 days per week SC clearance is mandatory to start JBRP1_UKTJ
Senior Support Engineer Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote) Salary: £38,000 - £42,000 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham. With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 2nd and 3rd Line Support , acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 2nd and 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity technologies and security best practices Assisting with project delivery and infrastructure upgrades Working with backup, disaster recovery and business continuity solutions Supporting endpoint, server and network environments Collaborating with internal technical teams to deliver exceptional customer outcomes Technologies you'll work with The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including: Microsoft 365 Azure Cloud Services Windows Server Active Directory Endpoint Security & Antivirus Solutions Network Infrastructure Backup & Disaster Recovery Microsoft Defender Cyber Security & Vulnerability Management Cloud Technologies and Managed Services What we're looking for: Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role Strong Microsoft 365 administration experience Experience supporting Azure environments Knowledge of Windows Server and Active Directory Strong networking fundamentals Experience with backup and disaster recovery solutions Excellent troubleshooting and customer-facing skills Ability to manage and prioritise multiple technical issues Why join? Hybrid working model with only 3 days per week onsite Join an established and growing IT services organisation Work across cloud, infrastructure and cybersecurity projects Exposure to modern Microsoft technologies and security solutions Opportunity to develop technically within a highly experienced team Collaborative culture focused on service excellence and technical expertise ? If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.
23/06/2026
Full time
Senior Support Engineer Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote) Salary: £38,000 - £42,000 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham. With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 2nd and 3rd Line Support , acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 2nd and 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity technologies and security best practices Assisting with project delivery and infrastructure upgrades Working with backup, disaster recovery and business continuity solutions Supporting endpoint, server and network environments Collaborating with internal technical teams to deliver exceptional customer outcomes Technologies you'll work with The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including: Microsoft 365 Azure Cloud Services Windows Server Active Directory Endpoint Security & Antivirus Solutions Network Infrastructure Backup & Disaster Recovery Microsoft Defender Cyber Security & Vulnerability Management Cloud Technologies and Managed Services What we're looking for: Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role Strong Microsoft 365 administration experience Experience supporting Azure environments Knowledge of Windows Server and Active Directory Strong networking fundamentals Experience with backup and disaster recovery solutions Excellent troubleshooting and customer-facing skills Ability to manage and prioritise multiple technical issues Why join? Hybrid working model with only 3 days per week onsite Join an established and growing IT services organisation Work across cloud, infrastructure and cybersecurity projects Exposure to modern Microsoft technologies and security solutions Opportunity to develop technically within a highly experienced team Collaborative culture focused on service excellence and technical expertise ? If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.
Senior IAM Infrastructure Engineer Contract £450 to £550 per day Umbrella Location: Newport, 3 to 4 days onsite Clearance: SC Cleared required, no dual nationals We are supporting a major secure programme and are looking for a Senior IAM Infrastructure Engineer to join a high performing team delivering critical infrastructure services. This role will focus on the design, implementation and support of enterprise infrastructure with a strong emphasis on Identity and Access Management and NetApp technologies. Key Responsibilities Provide technical design, implementation and support across infrastructure environments Engage in pre-sales activities and solution scoping Assess effort, time and cost for delivery Produce high quality technical and operational documentation Evaluate and integrate new hardware and software into the environment Administer and enhance infrastructure including access control, storage and network integrity Provide 2nd line support and ensure SLA adherence Support operational procedures and continuous improvement Essential Skills and Experience Strong experience in enterprise infrastructure engineering Proven experience with Microsoft Active Directory at multi forest scale Exchange 2010 or 2016 experience and cumulative updates Experience with FIM or MIM Strong understanding of Group Policy and DNS PowerShell scripting and reporting Experience monitoring AD and Exchange environments Knowledge of Single Sign On and PKI VMware and virtualised environments experience Windows Server 2012 through 2022 Domain Controller installation and migration experience NetApp experience is essential Experience leading small technical teams Strong documentation and stakeholder communication skills Desirable Enterprise Vault knowledge Messaging and AV such as Trend IMSVA Experience in high security or regulated environments Relevant certifications such as MCSE Additional Information 37.5 hours per week Onsite requirement in Newport 3 to 4 days per week SC clearance is mandatory to start JBRP1_UKTJ
23/06/2026
Full time
Senior IAM Infrastructure Engineer Contract £450 to £550 per day Umbrella Location: Newport, 3 to 4 days onsite Clearance: SC Cleared required, no dual nationals We are supporting a major secure programme and are looking for a Senior IAM Infrastructure Engineer to join a high performing team delivering critical infrastructure services. This role will focus on the design, implementation and support of enterprise infrastructure with a strong emphasis on Identity and Access Management and NetApp technologies. Key Responsibilities Provide technical design, implementation and support across infrastructure environments Engage in pre-sales activities and solution scoping Assess effort, time and cost for delivery Produce high quality technical and operational documentation Evaluate and integrate new hardware and software into the environment Administer and enhance infrastructure including access control, storage and network integrity Provide 2nd line support and ensure SLA adherence Support operational procedures and continuous improvement Essential Skills and Experience Strong experience in enterprise infrastructure engineering Proven experience with Microsoft Active Directory at multi forest scale Exchange 2010 or 2016 experience and cumulative updates Experience with FIM or MIM Strong understanding of Group Policy and DNS PowerShell scripting and reporting Experience monitoring AD and Exchange environments Knowledge of Single Sign On and PKI VMware and virtualised environments experience Windows Server 2012 through 2022 Domain Controller installation and migration experience NetApp experience is essential Experience leading small technical teams Strong documentation and stakeholder communication skills Desirable Enterprise Vault knowledge Messaging and AV such as Trend IMSVA Experience in high security or regulated environments Relevant certifications such as MCSE Additional Information 37.5 hours per week Onsite requirement in Newport 3 to 4 days per week SC clearance is mandatory to start JBRP1_UKTJ
Senior IAM Infrastructure Engineer Contract £450 to £550 per day Umbrella Location: Newport, 3 to 4 days onsite Clearance: SC Cleared required, no dual nationals We are supporting a major secure programme and are looking for a Senior IAM Infrastructure Engineer to join a high performing team delivering critical infrastructure services. This role will focus on the design, implementation and support of enterprise infrastructure with a strong emphasis on Identity and Access Management and NetApp technologies. Key Responsibilities Provide technical design, implementation and support across infrastructure environments Engage in pre-sales activities and solution scoping Assess effort, time and cost for delivery Produce high quality technical and operational documentation Evaluate and integrate new hardware and software into the environment Administer and enhance infrastructure including access control, storage and network integrity Provide 2nd line support and ensure SLA adherence Support operational procedures and continuous improvement Essential Skills and Experience Strong experience in enterprise infrastructure engineering Proven experience with Microsoft Active Directory at multi forest scale Exchange 2010 or 2016 experience and cumulative updates Experience with FIM or MIM Strong understanding of Group Policy and DNS PowerShell scripting and reporting Experience monitoring AD and Exchange environments Knowledge of Single Sign On and PKI VMware and virtualised environments experience Windows Server 2012 through 2022 Domain Controller installation and migration experience NetApp experience is essential Experience leading small technical teams Strong documentation and stakeholder communication skills Desirable Enterprise Vault knowledge Messaging and AV such as Trend IMSVA Experience in high security or regulated environments Relevant certifications such as MCSE Additional Information 37.5 hours per week Onsite requirement in Newport 3 to 4 days per week SC clearance is mandatory to start JBRP1_UKTJ
23/06/2026
Full time
Senior IAM Infrastructure Engineer Contract £450 to £550 per day Umbrella Location: Newport, 3 to 4 days onsite Clearance: SC Cleared required, no dual nationals We are supporting a major secure programme and are looking for a Senior IAM Infrastructure Engineer to join a high performing team delivering critical infrastructure services. This role will focus on the design, implementation and support of enterprise infrastructure with a strong emphasis on Identity and Access Management and NetApp technologies. Key Responsibilities Provide technical design, implementation and support across infrastructure environments Engage in pre-sales activities and solution scoping Assess effort, time and cost for delivery Produce high quality technical and operational documentation Evaluate and integrate new hardware and software into the environment Administer and enhance infrastructure including access control, storage and network integrity Provide 2nd line support and ensure SLA adherence Support operational procedures and continuous improvement Essential Skills and Experience Strong experience in enterprise infrastructure engineering Proven experience with Microsoft Active Directory at multi forest scale Exchange 2010 or 2016 experience and cumulative updates Experience with FIM or MIM Strong understanding of Group Policy and DNS PowerShell scripting and reporting Experience monitoring AD and Exchange environments Knowledge of Single Sign On and PKI VMware and virtualised environments experience Windows Server 2012 through 2022 Domain Controller installation and migration experience NetApp experience is essential Experience leading small technical teams Strong documentation and stakeholder communication skills Desirable Enterprise Vault knowledge Messaging and AV such as Trend IMSVA Experience in high security or regulated environments Relevant certifications such as MCSE Additional Information 37.5 hours per week Onsite requirement in Newport 3 to 4 days per week SC clearance is mandatory to start JBRP1_UKTJ
Salary: £28,000 - 41,000 per year Requirements: Active SC Clearance or eligibility to undergo SC Clearance Strong technical skills Excellent problem-solving abilities Solid understanding of supply chain principles Experience in inventory management, equipment maintenance, and quality control Ability to handle incoming technical support incidents and requests Competent in management of personal call queue with timely closure Proficient in customer communication and ongoing updates Experience resolving a range of calls from simple to complex technical issues Ability to elevate calls to 3rd Line Team as necessary Team oriented with a collaborative mindset Excellent customer service skills Experience working with internal teams such as Development and Projects Ability to perform software builds/re builds on PCs and laptops Skilled in fixing hardware faults and installing hardware upgrades Responsibilities: Maintain the smooth operation of supply chain processes Handle various tasks related to inventory management Ensure equipment maintenance and quality control Manage incoming technical support incidents and requests Keep track of personal call queue and ensure timely closure Communicate updates to customers effectively Resolve calls ranging from simple password resets to complex server queries Escalate calls to the 3rd Line Team when necessary Collaborate closely with a skilled team of Engineers Provide excellent customer service in all interactions Work with internal teams such as 3rd Line Technical Delivery Teams, Development, and Projects Perform software builds/re builds on PCs and laptops as necessary Fix hardware faults and install upgrades to client hardware Technologies: Hardware Support More: We are Experis, a global consultancy with a well established team of over 1000 consultants working across 20 clients worldwide. Our UK operation is rapidly expanding with ambitious growth plans in the coming years. As part of the Manpower group, we collectively turnover $20 billion annually and pride ourselves on our personal approach to both clients and employees. We are passionate about training, technology, and career development, and offer benefits including a contributory pension scheme, medical and dental cover, 22 days holiday plus bank holidays, and more. This role is based at our Hursley location, working four days on and four days off.
23/06/2026
Full time
Salary: £28,000 - 41,000 per year Requirements: Active SC Clearance or eligibility to undergo SC Clearance Strong technical skills Excellent problem-solving abilities Solid understanding of supply chain principles Experience in inventory management, equipment maintenance, and quality control Ability to handle incoming technical support incidents and requests Competent in management of personal call queue with timely closure Proficient in customer communication and ongoing updates Experience resolving a range of calls from simple to complex technical issues Ability to elevate calls to 3rd Line Team as necessary Team oriented with a collaborative mindset Excellent customer service skills Experience working with internal teams such as Development and Projects Ability to perform software builds/re builds on PCs and laptops Skilled in fixing hardware faults and installing hardware upgrades Responsibilities: Maintain the smooth operation of supply chain processes Handle various tasks related to inventory management Ensure equipment maintenance and quality control Manage incoming technical support incidents and requests Keep track of personal call queue and ensure timely closure Communicate updates to customers effectively Resolve calls ranging from simple password resets to complex server queries Escalate calls to the 3rd Line Team when necessary Collaborate closely with a skilled team of Engineers Provide excellent customer service in all interactions Work with internal teams such as 3rd Line Technical Delivery Teams, Development, and Projects Perform software builds/re builds on PCs and laptops as necessary Fix hardware faults and install upgrades to client hardware Technologies: Hardware Support More: We are Experis, a global consultancy with a well established team of over 1000 consultants working across 20 clients worldwide. Our UK operation is rapidly expanding with ambitious growth plans in the coming years. As part of the Manpower group, we collectively turnover $20 billion annually and pride ourselves on our personal approach to both clients and employees. We are passionate about training, technology, and career development, and offer benefits including a contributory pension scheme, medical and dental cover, 22 days holiday plus bank holidays, and more. This role is based at our Hursley location, working four days on and four days off.
2nd Line Engineer Hybrid based - Crawley (3 days remote/ 2 days office based) What's this role about? As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team. What will I get up to day to day? You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include: Troubleshooting a range of technical issues experienced by our clients, including the following technologies: Windows Server 2008 R2, 2012, 2016,2019 Windows 10 & 11 VMware, Hyper V Azure Microsoft 365 Network troubleshooting Using our PSA platform to log and respond to support tickets Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems What gets me the competitive edge? Stand out from the pack with these things: Experience working for a managed service provider Knowledge of Autotask RMM or PSA Being a people person, delivering support with a friendly and positive manner Great communication skills, both verbally and in writing will be expected. Working hours (weekly rotating) 7:45am - 4:15pm 8:30am - 5pm 9am - 5:30pm 9:30am - 6pm 11:30am - 8pm You will also be required to work 1 in 4 weekends (days back in lieu).
23/06/2026
Full time
2nd Line Engineer Hybrid based - Crawley (3 days remote/ 2 days office based) What's this role about? As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team. What will I get up to day to day? You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include: Troubleshooting a range of technical issues experienced by our clients, including the following technologies: Windows Server 2008 R2, 2012, 2016,2019 Windows 10 & 11 VMware, Hyper V Azure Microsoft 365 Network troubleshooting Using our PSA platform to log and respond to support tickets Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems What gets me the competitive edge? Stand out from the pack with these things: Experience working for a managed service provider Knowledge of Autotask RMM or PSA Being a people person, delivering support with a friendly and positive manner Great communication skills, both verbally and in writing will be expected. Working hours (weekly rotating) 7:45am - 4:15pm 8:30am - 5pm 9am - 5:30pm 9:30am - 6pm 11:30am - 8pm You will also be required to work 1 in 4 weekends (days back in lieu).
Elizabeth Michael Associates
Lincoln, Lincolnshire
2nd / 3rd Line IT Support Engineer Lincoln Hybrid Working Available £26,000 - £34,000 DOE Permanent We're supporting a growing professional services organisation in Lincoln that is looking to strengthen its IT team with an experienced 2nd / 3rd Line IT Support Engineer. We're interested in speaking with candidates from a range of support backgrounds, whether you're an established 2nd Line Engineer ready to take the next step or an experienced 3rd Line Engineer looking for a new challenge. The Role You'll be responsible for providing technical support across the business, troubleshooting a wide range of IT issues, and helping to maintain and improve the organisation's infrastructure and end-user experience. Key Skills & Experience Strong Microsoft 365 administration and support experience. Ability to troubleshoot and support remote desktop environments. Experience providing 2nd and/or 3rd line technical support. Knowledge of Microsoft Intune configuration and device management would be highly advantageous. Experience with Active Directory, Azure/Entra ID and Windows environments. Excellent troubleshooting and problem-solving skills. Strong communication skills and a customer-focused approach. We'd Like to Hear From You If You: Have a solid background in IT support and infrastructure. Enjoy resolving complex technical issues. Can communicate effectively with users at all levels. Are keen to continue developing your technical skills and career. Salary & Benefits £26,000 - £34,000 depending on experience. Hybrid working. Ongoing training and development opportunities. Supportive team environment. Exposure to a broad range of technologies and projects. Also of Interest - Microsoft 365 Trainer / User Adoption Specialist Alongside technical support professionals, we're also keen to hear from individuals with exceptional Microsoft 365 knowledge and outstanding people skills. This could suit someone with experience in: Microsoft 365 training and user adoption. IT training or learning & development. Customer success or onboarding. End-user support with a strong coaching and mentoring focus. If you're passionate about helping people get the most from Microsoft technologies and can confidently engage with users at all levels, we'd love to speak with you.
23/06/2026
Full time
2nd / 3rd Line IT Support Engineer Lincoln Hybrid Working Available £26,000 - £34,000 DOE Permanent We're supporting a growing professional services organisation in Lincoln that is looking to strengthen its IT team with an experienced 2nd / 3rd Line IT Support Engineer. We're interested in speaking with candidates from a range of support backgrounds, whether you're an established 2nd Line Engineer ready to take the next step or an experienced 3rd Line Engineer looking for a new challenge. The Role You'll be responsible for providing technical support across the business, troubleshooting a wide range of IT issues, and helping to maintain and improve the organisation's infrastructure and end-user experience. Key Skills & Experience Strong Microsoft 365 administration and support experience. Ability to troubleshoot and support remote desktop environments. Experience providing 2nd and/or 3rd line technical support. Knowledge of Microsoft Intune configuration and device management would be highly advantageous. Experience with Active Directory, Azure/Entra ID and Windows environments. Excellent troubleshooting and problem-solving skills. Strong communication skills and a customer-focused approach. We'd Like to Hear From You If You: Have a solid background in IT support and infrastructure. Enjoy resolving complex technical issues. Can communicate effectively with users at all levels. Are keen to continue developing your technical skills and career. Salary & Benefits £26,000 - £34,000 depending on experience. Hybrid working. Ongoing training and development opportunities. Supportive team environment. Exposure to a broad range of technologies and projects. Also of Interest - Microsoft 365 Trainer / User Adoption Specialist Alongside technical support professionals, we're also keen to hear from individuals with exceptional Microsoft 365 knowledge and outstanding people skills. This could suit someone with experience in: Microsoft 365 training and user adoption. IT training or learning & development. Customer success or onboarding. End-user support with a strong coaching and mentoring focus. If you're passionate about helping people get the most from Microsoft technologies and can confidently engage with users at all levels, we'd love to speak with you.
IT Support Engineer Required to join an IT company based in Hampshire. This role is paying between £26,000-£28,000 per annum. Basingstoke - Onsite/Hybrid. We're looking for an IT Support Engineer to join on a permanent basis providing BAU support across users, devices, and core systems. Responsibilities Provide 1st/2nd line support via the service desk (remote and in person) Manage and resolve tickets within SLA, escalating where needed Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners) Update and maintain Active Directory and M365 accounts Support starter onboarding and leaver offboarding processes Monitor backups and asset management tools Liaise with 3rd parties for equipment repair and licensing Required Skills Strong end-user support background, with experience in ticketing systems Good knowledge of Active Directory and Microsoft 365 Confident troubleshooting PC hardware and peripherals Clear communicator at both technical and non-technical levels Able to prioritise and work calmly under pressure Rates depend on experience and client requirements.
23/06/2026
Full time
IT Support Engineer Required to join an IT company based in Hampshire. This role is paying between £26,000-£28,000 per annum. Basingstoke - Onsite/Hybrid. We're looking for an IT Support Engineer to join on a permanent basis providing BAU support across users, devices, and core systems. Responsibilities Provide 1st/2nd line support via the service desk (remote and in person) Manage and resolve tickets within SLA, escalating where needed Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners) Update and maintain Active Directory and M365 accounts Support starter onboarding and leaver offboarding processes Monitor backups and asset management tools Liaise with 3rd parties for equipment repair and licensing Required Skills Strong end-user support background, with experience in ticketing systems Good knowledge of Active Directory and Microsoft 365 Confident troubleshooting PC hardware and peripherals Clear communicator at both technical and non-technical levels Able to prioritise and work calmly under pressure Rates depend on experience and client requirements.
Salary: £27,000 - 32,000 per year Requirements 12+ months experience in a helpdesk or IT support role Experience with Windows 10/11 managed support Printer and server management (2016/2019) Management of domains/DNS (GoDaddy, 123 Reg, etc.) Office 365 Admin Centre / Exchange experience SharePoint, OneDrive, and Teams support Networking (DNS, DHCP, TCP/IP) Cybersecurity solutions (AV, email security, web filtering) 2+ years of experience in an MSP environment (preferred) Knowledge of Hyper V / VMware (preferred) VOIP telephony support (3CX, Horizon) (preferred) Remote Desktop solutions (Azure WVD, RDS) (preferred) MDM solutions (Intune, Hexnode, etc.) (preferred) Experience with ConnectWise Manage, Automate RMM tools, and IT Glue (preferred) Responsibilities Logging all actions and ensuring accurate documentation in ConnectWise Answering calls and delivering excellent customer service at all times Meeting individual and team KPI targets in line with Service Desk goals Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required Managing and maintaining IT Glue documentation for customers and internal use Collaborating with the Sales team to provide solutions and recommendations Supporting hosted environments and local infrastructure for clients Diagnosing and resolving technical issues for clients and internal teams Assisting in small to medium sized IT projects as directed by the Service Desk Manager Applying security updates and system upgrades for clients and internal systems Setting up and configuring core servers for clients and internal use Ensuring software licensing records are maintained Providing technical support for both Mac and PC users Technologies Azure Hyper V Support Office 365 Security SharePoint TCP/IP VMware Web Windows Cloud More We are a leading IT service provider looking for a skilled Service Desk Engineer (1st/2nd Line) to join our dynamic and fast paced team. In this role, you will have the opportunity to provide high quality IT support and solutions to a diverse client base. We offer a supportive work environment and are committed to helping you grow in your career. last updated 25 week of 2026
23/06/2026
Full time
Salary: £27,000 - 32,000 per year Requirements 12+ months experience in a helpdesk or IT support role Experience with Windows 10/11 managed support Printer and server management (2016/2019) Management of domains/DNS (GoDaddy, 123 Reg, etc.) Office 365 Admin Centre / Exchange experience SharePoint, OneDrive, and Teams support Networking (DNS, DHCP, TCP/IP) Cybersecurity solutions (AV, email security, web filtering) 2+ years of experience in an MSP environment (preferred) Knowledge of Hyper V / VMware (preferred) VOIP telephony support (3CX, Horizon) (preferred) Remote Desktop solutions (Azure WVD, RDS) (preferred) MDM solutions (Intune, Hexnode, etc.) (preferred) Experience with ConnectWise Manage, Automate RMM tools, and IT Glue (preferred) Responsibilities Logging all actions and ensuring accurate documentation in ConnectWise Answering calls and delivering excellent customer service at all times Meeting individual and team KPI targets in line with Service Desk goals Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required Managing and maintaining IT Glue documentation for customers and internal use Collaborating with the Sales team to provide solutions and recommendations Supporting hosted environments and local infrastructure for clients Diagnosing and resolving technical issues for clients and internal teams Assisting in small to medium sized IT projects as directed by the Service Desk Manager Applying security updates and system upgrades for clients and internal systems Setting up and configuring core servers for clients and internal use Ensuring software licensing records are maintained Providing technical support for both Mac and PC users Technologies Azure Hyper V Support Office 365 Security SharePoint TCP/IP VMware Web Windows Cloud More We are a leading IT service provider looking for a skilled Service Desk Engineer (1st/2nd Line) to join our dynamic and fast paced team. In this role, you will have the opportunity to provide high quality IT support and solutions to a diverse client base. We offer a supportive work environment and are committed to helping you grow in your career. last updated 25 week of 2026
