Salary: £27,000 - 32,000 per year
Requirements
- 12+ months experience in a helpdesk or IT support role
- Experience with Windows 10/11 managed support
- Printer and server management (2016/2019)
- Management of domains/DNS (GoDaddy, 123 Reg, etc.)
- Office 365 Admin Centre / Exchange experience
- SharePoint, OneDrive, and Teams support
- Networking (DNS, DHCP, TCP/IP)
- Cybersecurity solutions (AV, email security, web filtering)
- 2+ years of experience in an MSP environment (preferred)
- Knowledge of Hyper V / VMware (preferred)
- VOIP telephony support (3CX, Horizon) (preferred)
- Remote Desktop solutions (Azure WVD, RDS) (preferred)
- MDM solutions (Intune, Hexnode, etc.) (preferred)
- Experience with ConnectWise Manage, Automate RMM tools, and IT Glue (preferred)
Responsibilities
- Logging all actions and ensuring accurate documentation in ConnectWise
- Answering calls and delivering excellent customer service at all times
- Meeting individual and team KPI targets in line with Service Desk goals
- Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required
- Managing and maintaining IT Glue documentation for customers and internal use
- Collaborating with the Sales team to provide solutions and recommendations
- Supporting hosted environments and local infrastructure for clients
- Diagnosing and resolving technical issues for clients and internal teams
- Assisting in small to medium sized IT projects as directed by the Service Desk Manager
- Applying security updates and system upgrades for clients and internal systems
- Setting up and configuring core servers for clients and internal use
- Ensuring software licensing records are maintained
- Providing technical support for both Mac and PC users
Technologies
- Azure
- Hyper V
- Support
- Office 365
- Security
- SharePoint
- TCP/IP
- VMware
- Web
- Windows
- Cloud
More
We are a leading IT service provider looking for a skilled Service Desk Engineer (1st/2nd Line) to join our dynamic and fast paced team. In this role, you will have the opportunity to provide high quality IT support and solutions to a diverse client base. We offer a supportive work environment and are committed to helping you grow in your career.
last updated 25 week of 2026