Role: Senior Consultant
Technology: SIAM Lead (Service Integration & Management Lead)
Location: Leeds/ Warwick UK
Role Overview
The SIAM Lead is responsible for designing, implementing, and governing the Service Integration and Management (SIAM) framework across multiple vendors and service providers. The role ensures seamless service delivery, operational excellence, and alignment with business objectives through effective integration, governance, and performance management.
SIAM Strategy & Governance
- Define and implement the SIAM operating model, governance framework, and processes.
- Establish end-to-end service accountability across multiple vendors and internal teams.
- Develop policies, standards, and procedures aligned with ITIL / ITSM best practices.
- Drive continuous improvement initiatives for service integration efficiency.
- Manage relationships with multiple service providers and vendors.
- Define and enforce SLAs, OLAs, KPIs, and governance structures.
- Ensure vendor performance aligns with contractual obligations and business expectations.
- Lead service reviews, vendor scorecards, and escalation management.
Vendor & Supplier Management
- Manage relationships with multiple service providers and vendors.
- Define and enforce SLAs, OLAs, KPIs, and governance structures.
- Ensure vendor performance aligns with contractual obligations and business expectations.
- Lead service reviews, vendor scorecards, and escalation management.
Service Integration & Delivery
- Ensure seamless coordination across infrastructure, applications, cloud, and security services.
- Own end-to-end service delivery and incident/problem resolution.
- Drive integrated service management processes such as Incident, Change, Problem, and Release Management.
- Ensure cross-functional collaboration across teams.
Operational Excellence
- Monitor service performance and ensure adherence to agreed SLAs.
- Drive automation, service optimization, and cost efficiencies.
- Lead root cause analysis and service improvement plans (SIP).
- Implement reporting frameworks and dashboards for stakeholders.
Stakeholder Management
- Act as the primary point of contact for senior stakeholders and business units.
- Communicate service performance, risks, and initiatives effectively.Align IT services with business priorities and transformation goals.
- Facilitate governance forums and leadership discussions.
Risk, Compliance & Security
- Ensure compliance with organizational policies, regulatory standards, and audit requirements.
- Identify risks in multi-vendor environments and implement mitigation strategies.
- Work closely with security and compliance teams to maintain data integrity and protection.
Required Skills & Competencies Technical & Functional Skills
- Strong expertise in SIAM framework and multi-vendor environments
- Deep knowledge of ITIL (v3/v4) processes
- Experience with ITSM tools (ServiceNow, BMC Remedy, etc.)
- Exposure to Cloud (AWS, Azure, GCP) environments
- Knowledge of DevOps, Agile, and automation practices
Leadership & Behavioral Skills
- Strong leadership, team management, and conflict resolution skills
- Excellent stakeholder and vendor management capabilities
- Strategic thinking and problem-solving mindset
- Strong communication and presentation skills
Infosys is proud to be an equal opportunity employer.