Key Responsibilities
- Work both independently and with the wider infrastructure team to support, sometimes at unsociable hours, a broad range of enterprise infrastructure
- Work with architecture team members to design resilient, secure and performant infrastructure solutions
- Assist in the resolution of incidents and problems, and own issues related to technology areas you specialise in
- At all times work professionally and to high standards, applying industry best practise and our own processes, defining them where they are absent
- Flexibility to travel occasionally to support projects, migrations etc occasionally across EMEA, USA and beyond
Your Professional Experience and Skills
- A minimum of five years infrastructure support and/or engineering experience, in at least some of the technologies in use at Blinx and/or our customers
- Numerate and literate. Able to articulate complex technical matters in simple terms. Strong preference for documentation to solidify consensus and plans
- Knowledge of ITIL processes and strong understanding of change, problem and incident management
- Experience balancing time between BAU and project. Able to manage own workload
- Curious and investigative by nature, seeks opportunities to enhance platforms and environments
- Self-starter, able to identify, propose and implement improvement opportunities without prompting
- Knowledge of monitoring tools, ITSM, project management methodologies, document management systems, diagramming etc advantageous
- Successfully contributed to several infrastructure projects including refreshes, relocations, upgrades and greenfield deployments
Technical experience
Must have technical experience:
- An (ideally extensive ) understanding of networking principles, routing, switching, VLANs, subnetting, firewalls, Wi-Fi
- An (ideally extensive ) understanding of hardware virtualisation (ideally VMWare ESX) and centralised storage (fibre channel ideally)
- Infrastructure diagramming capability
- Familiarity with cloud networking principles, particularly Azure ExpressRoute
- Knowledge of at least one SD-WAN solution
- Good understanding of the Office 365 suite in particular Exchange online and hybrid Exchange integrations
- Competent Windows administrator covering Active Directory
- Excellent adherence to high documentation and record keeping, sharing knowledge with the rest of Blinx in an accessible and up-to-date state
Nice to have technical competencies:
- Experience with Palo Alto and/or Fortinet firewalls & remote access solutions
- Advanced networking principals such as BGP, OSPF, STP and a certification in Cisco networking or Fortinet security
- HPE Aruba, Unifi and/or Cisco Meraki experience in substantial enterprise settings
- Hands-on experience deploying enterprise LAN and Wireless solutions, including security platforms
- Hands-on experience supporting and deploying enterprise scale VMWare clusters including HA/DRS and DR/backup solutions such as Veeam/CommVault etc
- Direct experience of brocade fibre channel switching, iSCSI and HPE storage
- Experience dealing with physical data centre infrastructure such as room-scale UPSs, fire suppression systems, HVAC and so on
- On prem/hybrid Exchange, some exposure to SQL/Oracle/Linux etc advantageous
- Experience of at least one infrastructure monitoring tool, including how to integrate network, virtualization, storage etc components
Qualifications
- CCNP preferred
- Fortinet NSE4 preferred
- Microsoft Certified Professional in at least one of Exchange, Azure or Active Directory preferred
- A post-high school (tertiary) qualification in Maths, English or Engineering preferred