Full-time Permanent Mid-level Senior
Description
Senior Solutions and Infra Engineer
Location:Kent Office (Withtravel toclientlocations,otherOIGsitesandfacilities)
Department:Service Delivery/ Projects
Reporting to:Group OperationsDirector
WorkingHours:Monday toFriday(0900to 1730)plustravelas required
Role Summary
TheSenior Solutions and Infra Engineeracts as the technical bridge betweenteams.
Thisrolewill take ownership of thesolutionsaspects of customer and infrastructure projects, ensuring solutions are deliverable, supportable and aligned to Orbital's standards.
The role has significant responsibility forPoints of Presence,OrbitalInternet Group's Telephone Exchanges, WiMAX Repeater Sites, Infrastructure and Enterprise Customer Networks, providing technical guidance throughout the lifecycle from pre-sales and design through to deployment, support and continual improvement.
Working closely with multipleteams, theSenior Solutions and Infra Engineerwill help shape standards, installation methodologies, operational processes, product development and technical documentation while increasing technical capability across WAN, VoIP and Small Business Enterprise Networking solutions.
Key Responsibilities
SolutionProject Ownership
- Provide solutions ownershipthroughout the projectlifecycle.
- Act as the primary technical interface between Sales, Project Management, Service Delivery and Engineering teams.
- Support project scoping,solutionvalidation,solution designreviewand delivery assurance; acting as a conduit for subject matter experts.
- Ensuresolutionrisks are identified, documented and mitigated.
- Drive projects from concept through to successful operational handover.
Telephone Exchange & Infrastructure Ownership
- Maintain technical oversight of Orbital's exchange environments and infrastructure assets.
- Support exchange modernisation, resilience improvements and network expansion initiatives.
- Owninfrastructurestandards relating to exchange deployments, rack installations, power systems and structured cabling.
- Work alongside Network Operations to ensure infrastructure remains scalable, secure and operationally efficient.
WiMAX & Repeater Network Ownership
- Take technical ownership of WiMAX repeater sites and associated wireless infrastructure.
- Support planning, deployment and optimisation of wireless access networks.
- Support definingstandards for repeater installations, backhaul connectivity and customer delivery methods.
- Review site performance and recommend improvements to capacity, resilience and coverage.
- Provide technical support to Sales teams during customer engagements and bid activities.
- Createwith technical solution designs; working with subject matter experts to identify the best overall solution for client,performingfeasibility reviews and customer requirements gathering.
- Support Service Delivery teams with complex provisioning, migrations and customer onboarding.
- Act as anescalation point for complex technical issues and delivery challenges.
Standards, Processes & Documentation
- Support definingand maintainingtechnical standards across engineering and service delivery functions.
- Develop installation guides, build standards, methods of procedure (MOPs) and technical documentation.
- Identify opportunities for standardisation, automation and continuous improvement.
- Ensure consistent delivery methodologies across acquired businesses and engineering teams.
SolutionCapability Development
- Help developteamcapability acrossOrbital'stechnologies.
- Mentor teams through technical coaching and knowledge sharing.
- Support internal training programmes, workshops and certification pathways.
- Encourage best practice and technical excellence across all engineering disciplines.
Enterprise Networking & Voice Solutions
- Provide technical leadership for SMB and enterprise networking solutions.
- Support deployment standards forOrbital's Product and Services
- Ensure solutions are scalable, supportable and aligned with operational standards.
Success Measures
- Successful delivery of projects.
- Improved consistency of engineering standards and documentation.
- Increased capability across WAN, Enterprise Networking and VoIP disciplines.
- Reduced technical escalations through improved design and delivery practices.
- Improved collaboration between Sales, Projects, Service Delivery and Engineering.
- Enhanced reliability and performance of exchange and repeater infrastructure.
- Successful introduction of new products and technical service offerings.
Personal Attributes
- Strong technical credibility with the ability to influence without authority.
- Commercially aware and customer focused.
- Comfortable operating across both strategic and hands-on technical activities.
- Passionate about mentoring and developing others.
- Organised, proactive and delivery focused.
- Able to communicate effectively with engineers, customers, suppliers and senior leadership.