Job Title: Digital Services Owner
Contract Length: 12 months
Day Rate: Up to £875
Location: Porton Down, Salisbury / Portsdown West, Fareham - hybrid with occasional travel to the site.
Responsibilities
- Develop and execute a robust multi-service digital strategy, encompassing a suite of services aligned with business objectives.
- Collaborate with technical experts, programme, portfolio, and project managers to ensure services are delivered, maintained, and enhanced to meet evolving business requirements.
- Take full ownership of service governance and management, ensuring operational excellence across all IT digital services.
- Serve as the escalation point for all IT digital services issues.
- Monitor, assess, and report on service quality to drive continuous improvement initiatives.
- Build and maintain strong stakeholder relationships, using effective communication to secure support for the digital strategy.
- Operate in an agile environment to prioritize service changes and initiatives within the portfolio according to evolving business needs.
Requirements
- Extensive experience in designing and implementing IT digital service strategies that meet both current and future business needs.
- Strategic thinker with the ability to translate business requirements into practical operational solutions.
- Proven track record of leading IT services through their full lifecycle, from inception to adoption, continuous improvement, and eventual decommissioning.
- Experience managing multiple IT digital services, ensuring adherence to quality, contractual, KPI, and SLA standards.
- Skilled in delivering IT services through diverse resourcing models, including internal teams, contractors, and third-party providers.
- Experience negotiating and managing Service Level Agreements while ensuring team and vendor performance.
- Strong leadership, interpersonal, and communication skills with the ability to influence stakeholders effectively.
- Ability to manage competing priorities, adapt to changing requirements, and consistently deliver results.
- Expertise in collaborating across digital teams to develop roadmaps and translate them into impactful initiatives.
- ITIL Level 3 certification (or equivalent experience).
- Agile experience or certification, e.g., PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I), or equivalent.
- Must be a British Citizen - no VISA sponsorship available.