Overview
We are seeking an E-Commerce Operations Specialist to join our D2C E-commerce team in the UK. In this role, you will support the day-to-day operations of our online shop(s) and help improve the customer journey and commercial performance through accurate content, smooth processes, and data-driven optimisation. You will report to the EMEA E-commerce Manager and work closely with local Consumer Marketing to execute campaigns, maintain site readiness, and support a successful platform migration.
Responsibilities
- Support the day-to-day operations of the D2C e-commerce platform (e.g. Shopify), ensuring a smooth and reliable customer experience
- Maintain website content, navigation, pricing, and promotions, keeping everything accurate and up to date
- Manage product catalogue updates, including product pages (PDPs), descriptions, assets, and subscription setup
- Coordinate order, inventory, and fulfilment processes with internal teams and partners to ensure efficient delivery
- Execute on-site campaigns (homepage, landing pages, content updates) in close collaboration with Marketing
- Monitor website performance (traffic, conversion, AOV, revenue) and support regular KPI reporting and optimisation initiatives
- Assist in the migration to a new e-commerce platform, including testing, issue tracking, and post-go-live improvements
- Conduct quality checks and coordinate bug fixes with tech partners
- Support CRM activities within Shopify and generate regular performance reports
- Identify opportunities to improve the customer journey (e.g. navigation, checkout, post-purchase experience)
- Ensure compliance with e-commerce requirements (e.g. GDPR, consumer information)
- Work closely with cross-functional teams (Marketing, Customer Service, Supply Chain, Tech) to deliver smooth operations
Your Profile
- First experience in e-commerce, digital marketing, or online retail (approx. 1-2 years)
- Hands-on, detail-oriented, and able to manage multiple tasks in a fast-paced environment
- Strong analytical mindset with the ability to interpret data and turn insights into actions
- Basic understanding of e-commerce operations (e.g. merchandising, payments, fulfilment, conversion optimisation)
- Experience with Shopify or similar platforms; familiarity with integrations is a plus
- Comfortable working in evolving environments (e.g. platform migrations, changing processes)
- Strong communication skills and ability to collaborate with international teams
- Customer-centric mindset with a focus on improving user experience and removing friction points
- Experience with CRM tools, analytics (e.g. Google Analytics), and Excel is advantageous
- Basic knowledge of HTML/CSS or CMS tools is a plus
- Interest in regulated industries such as healthcare or medtech is beneficial
- Fluent in English; additional languages are a plus