DBA-Verwaltungs-Gmbh

DBA-Verwaltungs-Gmbh is seeking a Senior IT Support Engineer to provide top-notch technical support and maintain IT operations across the UK. This role acts as the senior escalation point for IT issues, ensuring efficient troubleshooting and support. The ideal candidate will have over 5 years of experience, a recognized IT qualification, and excellent skills in Microsoft 365 and Active Directory. The position offers various employee benefits including health support, a pension scheme, and a 25-day holiday entitlement.

Job Description The Senior IT Support Engineer is responsible for delivering high-quality technical support and ensuring the stability and efficiency of IT operations across the UK offices. This role serves as the senior escalation point for local IT issues, providing expert troubleshooting across hardware, software, networking, and Microsoft 365 environments. It involves hands on support for end users, meeting rooms, and on site equipment, ensuring a consistent and professional IT experience across all UK locations. Success in this position means maintaining strong user satisfaction, resolving complex technical incidents efficiently, and proactively identifying opportunities to improve reliability, performance, and support processes. The Senior IT Support Engineer will also act as a key link between local users and the global IT team, ensuring that global standards, policies, and procedures are consistently applied at the regional level. KEY TASKS & RESPONSIBILITIES Act as the senior technical escalation point for IT support issues across all UK offices, ensuring timely and professional resolution. Provide hands on support for end user hardware, software, and peripherals including laptops, docking stations, printers, and mobile devices. Manage and maintain meeting room and video conferencing setups (Microsoft Teams Rooms, etc.) to ensure reliability and performance. Support new starter onboarding and leaver processes, including device preparation, account setup, and access removal. Liaise with the global IT team to implement company wide standards, security policies, and configuration baselines. Ensure adherence to ISO 27001, GDPR, and internal IT compliance requirements across local systems and user practices. Maintain accurate IT asset records, ensuring hardware lifecycle management, stock control, and vendor coordination for repairs or replacements. Manage local user permissions and group memberships through Active Directory and Azure AD. Coordinate and support IT audits, patching activities, and endpoint security compliance checks. Document procedures, troubleshooting steps, and known issues to enhance local knowledge sharing. Provide guidance and mentorship to local IT support staff and act as a subject matter expert for complex or recurring issues. Participate in global IT meetings and report regularly on local issues, improvements, and project progress. Deliver a professional, user centric service that maintains a high level of customer satisfaction. Experience in supporting and administering SharePoint Online within Microsoft 365 environments, including site management, permissions, document libraries, and user access. Skilled in troubleshooting SharePoint issues, supporting migrations, and delivering effective end user support to enhance collaboration and productivity. Qualifications Recognised IT qualification or equivalent professional experience (CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator). Minimum 5 years of experience in IT support or a similar technical role, including experience supporting end users in a business environment. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory user management. Proven ability to diagnose and resolve complex technical issues efficiently and independently. Understanding of security best practices, including data protection and endpoint management. Excellent communication skills with the ability to interact confidently with stakeholders at all levels. Strong organisational skills and attention to detail, with the ability to prioritise effectively under pressure. Additional Qualification ITIL Foundation certification or equivalent understanding of IT service management principles. Experience with Intune or other endpoint management systems. Familiarity with ISO 27001 compliance and GDPR requirements. Experience with Matrix42, ServiceNow, or similar ITSM platforms. Vendor management or procurement experience for IT equipment and services. Functional skills In depth knowledge of Windows 10/11 configuration, troubleshooting, and deployment. Administration and support of Outlook, Teams, OneDrive, and SharePoint. User, group, and permissions management (on premises and cloud). Experience with Intune or similar tools for policy, compliance, and updates. Diagnosis and resolution of issues related to laptops, docks, printers, and peripherals. Understanding of ISO 27001, GDPR, and general IT security practices. Experience with ticketing systems and ITIL principles. Documentation & Knowledge Sharing. Additional Information Health and wellbeing support, including shopping discounts. Recommend a friend initiative. Increase in holiday entitlement with service. Sick Pay. Pension Scheme. 25 days holiday plus bank holidays. Enhanced paternity/maternity pay. Flex Abroad Program. Extensive onboarding. Team oriented work culture. Career and development. Modern work culture. Health and wellbeing. Death in service.

Refresco UK is seeking an experienced Quality Manager to oversee quality control processes in production. You will ensure product safety and consistency while leading a dedicated team to implement quality management standards. The ideal candidate has a degree in Science or Food Technology and 5+ years of experience in a quality management role within an FMCG environment. This position offers a competitive salary, benefits including a 12.5% annual bonus, and opportunities for professional development.

Are you an experienced Quality Manager with a passion for ensuring excellence in production? Refresco UK, a leading manufacturer of soft drinks, is looking for a dynamic and detail oriented Quality Manager to join our team. In this key role, you will oversee and maintain the highest quality standards, ensuring the consistency and safety of our products. You'll lead a dedicated team, implement quality control processes, and collaborate with various departments to continuously improve production efficiency. At Refresco UK, we pride ourselves on our commitment to innovation and quality, and we're seeking a professional who shares our values. If you're ready to make an impact in a fast paced environment and contribute to the success of a leading brand, apply today! Quality Manager - Refresco, Pontefract Days, Monday to Friday What's in it for you? 12.5% Annual bonus 28 days annual leave + bank holidays Option to purchase additional holidays 6% Employer pension Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid - a support service offering financial, legal, wellbeing and practical support, advice and counselling Access to employee benefits platform - Cheers, including flexible benefits such as healthcare cover, dental insurance, car scheme, activities pass, financial services, will writing services, and more Key responsibilities as the Factory Quality Manager at Refresco: Be accountable for factory implementation of Refresco UK's Quality Management agenda, complying with legal, group, and customer requirements and working closely with the site team to ensure that all aspects are performed in line with standards. Actively participate as part of Bondgates technical team in setting and improving the site Quality Management agenda and standards. Ensure due diligence can be demonstrated to satisfy the requirements of external agencies. Responsible for timely and accurate reporting of internal Refresco KPIs to the site management team. Ensure GMP and Hygiene standards are communicated to the operational teams and processes are in place to effectively monitor and manage them. Participate in site visits and 3rd party/customer audits, ensuring that corrective actions are implemented and drive quality improvement. React in a timely way to day to day quality/technical matters that arise, facilitating root cause determination and corrective action implementation and ensuring effective systems for: Control of non conforming items Management of customer and consumer complaints Proactively building relationships with Customer Technical Managers, ensuring effective communication internally and externally. Controlling the Quality Team expenditure against the agreed budget. Work closely with product/packaging implementation technologists and operational teams to ensure: The launch and trial of new products is completed promptly, meeting food safety, legal and customer requirements. Process changes are evaluated, risk assessed, validated and documented. Develop a succession plan to increase skills and flexibility throughout the site team. With the Standards & Compliance Manager and operational team ensure that internal audits are completed on schedule, root cause is determined and corrective actions are implemented to drive quality improvement. Assemble HACCP teams, complete and review studies to the required schedule. About you By nature, you are organised and persistent, able to lead a small team as well as influence larger teams. You will have a degree in Science or Food Technology or 5+ years' industry experience in a technical or quality based role (quality manager - technical manager - quality supervisor) and be fully conversant with modern manufacturing methodologies, along with demonstrable operational experience and significant exposure ideally within an FMCG environment. Bottling/beverage manufacturing experience preferred. Refresco is an equal opportunity employer. We are fully committed to diversity and inclusion.