Position Overview
We are seeking a skilled and proactive Technical Specialist to join our team. This varied role is critical in ensuring the seamless delivery of our services to our clients. You will contribute to a range of implementation projects from minor enhancements through to major enterprise system builds. You will also investigate and resolve tier 3 issues and perform Business-as-Usual (Bau) activities. You will work across a small number of clients, getting to know their systems, people and business. You will collaborate with team members across internal functions, clients, suppliers and partners.
Responsibilities
- Project Work: Defining and implementing tasks for enhancement and implementation projects.
- Tier 3 Support: Investigating and resolving complex technical issues and challenges escalated from the Technical Customer Support team.
- Bau Activities: Developing and executing Business-as-Usual activities, including system patching/updates, conducting security reviews, and overseeing the creation of client reports.
- Client Engagement: Responding to client needs on an ad hoc basis and attending scheduled client meetings as required.
- Continuous Improvement: Identifying and implementing opportunities to enhance all aspects of our service delivery.
- Documentation: Creating and maintaining clear, concise, and professional documentation to support service delivery and project work.
Qualifications
- Minimum of 5 years of relevant work experience and a bachelor's degree (or equivalent) in a relevant technical field.
- Tier 3 Issue Resolution (Required): Proven ability to address challenging and complex technical issues. Experience in collaborating across teams and organizations, including engaging with vendors, developers, peers, and clients, to drive issue resolution effectively.
- Implementation experience (Required): Experience of implementing changes and new build /deployments.
- Oracle implementation and support experience (Highly desirable): Experience with various Oracle products, primarily the Primavera P6 suite of tools and Fusion middleware (particularly WebLogic). General experience of deploying and supporting any Oracle application and working with Oracle Support.
- Project management tools experience (Desirable): Experience using or implementing any industry-standard project management tool is desirable.
- General IT: Solid foundation of general IT skills and experience. Core areas beneficial for this role include:
- Windows (Required): Experience with basic administration of Windows OS.
- Linux (Desirable): Experience with basic administration of Linux OS.
- Networking (Highly desirable): Solid understanding of networking concepts and troubleshooting around TCP/IP, DNS, and DHCP.
- System monitoring and management (Desirable): Experience with capacity/performance management, monitoring, and alerting tools.
- ITIL (Desirable): Experience working within an ITIL framework, particularly change management.
- Cybersecurity (Desirable): Experience in security-focused environments.
- Cloud/hybrid (Desirable): Experience deploying applications on cloud platforms such as Oracle Integration Cloud and Azure.
- IT ticketing systems (Desirable): Submitting and managing tickets and requests within tools like ServiceNow and Zendesk.
- Programming/Scripting:
- Basic (Required): Familiarity with writing and maintaining basic code and scripts.
- Intermediate/Advanced (Desirable): Knowledge of popular languages, code management concepts, and experience writing/maintaining custom applications or integrations.
- Specific technologies:
- Database (Highly desirable): Experience with Oracle database and/or SQL Server, including writing SQL queries and basic scripts.
- Oracle Fusion (Highly desirable): Experience with WebLogic / Java, including deploying applications, performance optimization, troubleshooting, and Java capacity/performance tuning.
Benefits
- Medical, dental, vision, and disability insurance.
- 401k package that includes both traditional and Roth IRA options and Company match.
- Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
- All full-time employees enjoy a minimum of 8 paid holidays per year.
- TRC ensures that all employees, including those who work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.
Compensation
In accordance with local law, the salary range is applicable for the job and location associated with this requisition. Compensation will vary based on experience, education, skill level, geographical location, and other compensable factors.
Other Compensation
Employees may be eligible for participation in the Company's annual Discretionary Bonus Program, contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.
EEO Statement
TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.