Cloud Operations Team Lead

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR's track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.

MHR is more than just a place to work; it's a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what's most important to you- work that matters.

With us, you'll grow, find your flow , and make a lasting difference in your career, your team, and your impact.

Join MHR and lead the evolution of our Azure-based SaaS platform. This is a great opportunity to step into a leadership role where you'll combine technical expertise with team development, shaping how we deliver reliable, scalable cloud services.

You'll be part of our Cloud Operations team, supporting People First- a modern, microservices-based HR and payroll platform used by hundreds of customers. You'll work closely with Engineering and Platform teams to keep services resilient, performant and always available.

You'll lead a team responsible for the reliability, scalability and efficiency of our platform, driving SRE best practices and continuous improvement.

• Lead and develop Cloud Operations Engineers
• Drive SRE practices (automation, observability, incident management)
• Own monitoring, alerting and platform performance
• Implement SLIs/SLOs to improve reliability
• Lead major incidents and root cause analysis
• Collaborate on scalability and operational readiness
• Support disaster recovery, capacity planning and cloud optimisation
• Contribute to automation and Infrastructure as Code

• Experience leading DevOps/Cloud/SRE teams
• Strong Azure and SaaS operations background
• Expertise in monitoring tools (Dynatrace, Azure Monitor, Grafana)
• Experience with IaC (Terraform) and automation (PowerShell or similar)
• Knowledge of CI/CD, incident management and modern engineering practices

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At MHR, we're completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.

Whatever your background, abilities and experiences, if you're excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we'll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.