Job Description
Project Manager
Delivery / Customer Success / Account Management
Uk based, remote with periodic travel
50 - 55k
This isn't your standard PM role. We need someone with a broader understanding of account management and customer success along with project delivery. This position could suite a Customer Success Manager or Account Manager with project management experience, looking to further their career in Project Management - or a Project Manager who enjoys the client growth and account management side.
Our client are a technology specialist, offering bespoke solutions to their customers across Microsoft technologies including Dynamics, Power Platform, Data, and AI
As Project Manager you will be responsible for leading and coordinating delivery of a portfolio of roughly 4 to 10 projects across multiple customers. These will range from short 3 / 4 days projects to 50k, 3 month durations or longer.
You will work closely with technical, delivery, and commercial teams to deliver projects across Microsoft technologies including Dynamics, Power Platform, Data, and AI.
You will be highly client facing and ensure the success of the projects while acting as the account manager and primary contact for that customer.
You will conduct regular account reviews and customer check-ins to monitor satisfaction, identify risks, and uncover opportunities for improvement or expansion
You will identify opportunities for additional client support, future phases of work and ongoing collaboration.
Your background
Previous experience in Project Management, Project Delivery, or Professional Services roles within IT and Technology, specifically Microsoft tech stack
Strong client-facing experience with the ability to build and maintain trusted customer relationships.
Experience delivering multiple concurrent projects and managing competing priorities.
Manage project scope, timelines, risks, dependencies, and stakeholder communications throughout the project lifecycle.
Commercial awareness with the ability to support ongoing client engagement and identify future opportunities.
