Join a dynamic firmas the technical backbonewhere you'll solve complex, high-impact issues and drive real system improvements. This is a senior IT Support role built for someone who thrives on deep diagnostics, permanent fixes, and elevating the entire support function-not just closing tickets.
C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras
- True Tier 3 ownership with end-to-end problem resolution
- High-visibility role influencing system stability and architecture
- Hands-on work across Windows, M365, networking, and cloud
- Environment focused on root cause analysis and long-term solutions
Compensation
What You'll Be Doing
- Serve as final escalation point for complex IT issues
- Perform deep root cause analysis and implement permanent fixes
- Troubleshoot across Windows, M365, networking, and hardware
- Use PowerShell for automation, diagnostics, and remediation
- Implement approved configuration changes and system improvements
- Document solutions and mentor junior technicians
What You'll Need to be Considered
- Bachelor's degree preferred, along with IT-related certifications
- Advanced Windows expertise (Group Policy, registry, performance)
- Hands-on M365 and Intune administration
- PowerShell scripting for automation and troubleshooting
- Proven ability to eliminate recurring issues through RCA
- Ability to operate independently and mentor others