SACM and Obsolescence Manager

Description

Configuration (SACM) and Obsolescence Manager

Location: Farnborough, with flexibility to work from home dependent on business demands

Salary: £58,400 - £74,900

The Role:

As the Service Asset & Configuration Manager (SACM) (Technical), you will be accountable for the accuracy, integrity, and contextual value of the service asset and configuration data across the service. This role is deliberately balanced between ITIL aligned SACM governance (process, controls, auditability, and reporting) and engineering/technical delivery (understanding how products are deployed, integrated, and used so you can assess impact, risk, and feasible replacement options).

A core focus of the role is proactive obsolescence management for a mixed estate with a high proportion of obsolete hardware and software. You will identify where products are end of life/end of support (or approaching it), quantify and communicate operational, security, and service risks, and produce customer facing reports that enable a clear decision: accept the risk (with documented controls) or fund remediation.

Where remediation is required, you will work with engineering and suppliers to define realistic upgrade/replacement paths (refresh, upgrade, redesign, or approved alternatives) and support the associated costings and business case.

You will work closely with Service Delivery, Engineering, Security, Supply Chain, Procurement, Quality, Programme/Project Management, and key suppliers to identify, assess, and resolve lifecycle and obsolescence issues throughout the asset and service lifecycle.

You will also interface with governance forums (for example, CAB/Change Authority) to ensure configuration and lifecycle risk is understood and controlled.

Key Responsibilities Service Asset & Configuration Management (SACM)

• Own and operate the ITIL aligned SACM process for the service, including governance, RACI/ownership, data quality rules, and auditability.
• Maintain and improve the CMDB and associated asset records, including hardware, software, licences, versions, warranties, locations, owners, criticality, and support status.
• Ensure configuration items (CIs) and services are related correctly (service mapping, dependencies, and upstream/downstream impact) so the CMDB provides technical context for incident/problem analysis, risk assessment, and change planning.
• Define and operate controls for lifecycle state, CI baselines, and change control (including CAB/Change Authority inputs) to ensure the estate always reflects authorised configuration.
• Operate reconciliation between discovery/asset sources and CMDB records; investigate variances and manage exceptions (for example, unauthorised software, unknown devices, incorrect versions) through appropriate controls.
• Produce routine and ad hoc management information on asset health, lifecycle status, compliance, and data quality-tailored for technical teams and customer governance forums.

Obsolescence Management

• Develop, implement, and maintain an Obsolescence Management Plan (OMP) aligned to contractual, regulatory, business, and customer requirements.
• Identify, assess, and monitor obsolescence for hardware, software, operating systems, firmware, applications, and third party components (including end of life/end of support status and vendor roadmaps).
• Maintain obsolescence registers, lifecycle records, and risk assessments; ensure clear ownership, review cadence, and timely escalation of critical risks.
• Perform technical impact assessments for obsolete/at risk products, including service impact, compatibility constraints, security exposure, and operational workarounds required to continue support.
• Lead and coordinate mitigation strategies such as last time buys, alternative sourcing, upgrade paths, redesign, requalification, repair solutions, extended support arrangements, or service re architecture.
• Work with Engineering, Architecture, and Design teams to identify and validate replacement options (form fit function replacements, approved alternatives, or modern equivalents), including compatibility, security, supportability, and service impact.
• Define replacement recommendations with an implementation view (upgrade steps, prerequisite changes, testing/validation needs, rollout approach, and high level effort/cost drivers) to support funded change decisions.
• Engage with suppliers to understand product lifecycle status, roadmaps, and end of life notifications.
• Support programme bids, cost models, and business cases by providing obsolescence impact assessments.
• Facilitate customer decision making by presenting options for risk acceptance (with documented controls/mitigations) versus funded remediation; track decisions, approvals, and residual risk.
• Ensure compliance with customer, contractual, and regulatory requirements related to obsolescence management.
• Provide customer facing reporting packs (for example, monthly/quarterly) showing obsolete/at risk products, affected locations/services, risk ratings, support implications, and recommended actions.
• Contribute to continual improvement of obsolescence processes, tools, and best practices.
• Provide technical assurance on packaging/installation standards (approved versions, dependencies, hardening, and supportability) so remediation actions do not introduce new lifecycle or security risk.
• Assess and communicate the impact of proposed changes through the change lifecycle (compatibility, regression/testing needs, support status, and downstream service impact), providing inputs to CAB/Change Authority as required.

Software & Hardware Licence Management

• Apply Software Asset Management (SAM) and licence management practices, including vendor licensing models, entitlement vs usage, and true up considerations.
• Use lifecycle and discovery tooling to track versions and support status, forecast renewals/end dates, and maintain roadmaps for key software products (including upgrade recommendations and dependency impacts).
• Maintain budgets for software and hardware renewals ensuring renewals are handled in good time and within assigned budgets.
• Identify opportunities to optimise licence utilisation and cost reductions of vendor support agreements.

What does Leidos need from me?

• Proven experience in SACM/configuration management and obsolescence/lifecycle management within a complex IT or operational technology estate.
• Strong technical understanding across hardware, operating systems, applications, and infrastructure components, including integration, dependencies, and service delivery impact.
• Working knowledge of ITIL practices, particularly SACM, Change Management, Incident/Problem, and how configuration data underpins service management controls.
• Experience working within regulated or high assurance environments and producing evidence based reporting for customer and audit stakeholders.
• Ability to analyse technical, operational, and commercial data to assess risk, determine service impact, and recommend practical mitigation or replacement options.
• Strong stakeholder management skills with the ability to influence decisions across multi disciplinary teams (operations, engineering, security, procurement, and customer).
• Experience engaging vendors/suppliers for lifecycle information (EoL/EoS notices, support options, roadmaps) and translating this into actionable plans.
• Excellent communication and reporting skills, including the ability to produce clear MI packs, risk summaries, and recommendations for non technical audiences.

Desired Skills

• Knowledge of industry standards and best practice for obsolescence management (for example, IEC 62402).
• Experience with obsolescence management tools, PLM systems, or lifecycle databases.
• Understanding of configuration management and change control processes.
• Commercial awareness, including cost modelling and total lifecycle cost considerations.
• Experience in ITSM and ITAM tooling such as ManageEngine End Point Central and Service Desk Plus, Flexera.

Clearance Requirements

• You will be required to gain UK SC (Security Clearance) for this role.
• To be eligible for this role you must have UK Citizenship and been a resident in the UK for a minimum of 5 years.

Commitment to Diversity

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Commitment to Non Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.