Infrastructure Engineer (Unified Communications)

Epsom or Barbican, London Hybrid Working (1-2 days a week) Technology Fixed-Term Contract till end of 2026 Full-Time

Competitive salary available, depending on experience

37.5 hours per week

Nuffield Health is looking for an Infrastructure Engineer (Unified Communications) to join our dynamic team. In this role, you will play a key part in the development and delivery of Microsoft 365-based Cloud Services, with a primary focus on Unified Communications and hands on experience with configuring, managing and optimising the CXone platform, routing and IVR management, analytics and reporting. You will also contribute to a wide variety of projects and support initiatives across our IT infrastructure.

You will bring your fault finding and resolution skills to ensure the Unified Communications Infrastructure operates at its peak, delivering secure, stable, and high performance solutions.

We are looking for a proactive and highly organised Unified Communications Infrastructure Engineer with a strong track record in Unified Communications, including but not exclusively Microsoft Teams Telephony. You will bring a strategic mindset, ability to collaborate effectively and drive complex initiatives.

Experience in healthcare would be a bonus - but a passion for delivering fast paced change in a complex estate is what we're looking for.

• Expertise to provide 2nd and 3rd Line Support for email, telephony, and other Microsoft 365 issues.
• Manage and troubleshoot Teams Telephony, including Call Queues, Direct Routing, and Auto Attendants, utilising not only Teams management tools but also Yealink Cloud Services and PolyLens tools.
• Liaise directly with users and, in some cases, third parties as part of the support model.
• Collaborate in deploying new solutions based on architectural designs.
• Maintain and optimise cloud based applications and tools, ensuring seamless integration with on premises components.
• Resolve faults, conduct system checks, propose improvements, and provide ongoing technical support.
• Support Microsoft Exchange Online (Exchange knowledge preferred but not essential).
• Work closely with InfoSec to ensure security and resilience of Unified Communication systems.
• Assist in the decommissioning of outdated systems and applications.
• Provide technical support for the Operations and Service Desk teams.
• Create and maintain technical documentation.
• Deliver training to end users and IT staff on Microsoft Unified Communications tools.

• Proven experience working with Microsoft Unified Communications technologies, including:
• Teams Telephony (Call Queues, Direct Routing, Auto Attendants)
• Hands on experience with configuring, managing and optimising the CXone platform, routing and IVR management, analytics and reporting
• Exchange Online
• Microsoft Teams administration
• Strong troubleshooting skills for VoIP, SIP, and related telephony technologies.
• Understanding of networking principles and protocols related to Unified Communications.
• Ability to integrate unified communication systems with existing IT infrastructure.
• Knowledge of security best practices and compliance requirements for Unified Communications.
• Proficiency in PowerShell scripting for automation, including interaction with MSGraph.
• Utilising data analysis tools such as Microsoft Power BI.
• Knowledge and experience with ITIL frameworks and practices to ensure IT services align with business needs and improve efficiency, quality, and user satisfaction.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here you can choose from a range of fitness, lifestyle, health and wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what's important to you.