We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.
10/06/2026
Full time
We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
09/06/2026
Full time
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
This role has a starting salary of 47,142 per annum, based on a 36 hour working week. This is a fixed term contract opportunity for 18 months. Are you passionate about unlocking the power of data to drive public service innovation? Surrey County Council is seeking a skilled and motivated Data Engineer to join our Data Analytics Centre of Excellence - a dynamic team at the heart of transforming how we use data to improve lives across the county. The team is based in Woodhatch Place, Reigate and offers hybrid working. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Data Analytics Centre of Excellence are a team of Data Professionals. Skilled Data Engineers, Architects and Visualisation specialists responsible for driving the analytics and data automation mandate across the authority. Their vision is to add value through the provision of an effective analytics and automation platform which supports the drive for real business transformation, increased productivity and better performance. The team sits within the Data Platforms Team within the IT & Digital Service About the Role You will be responsible for designing, building, and maintaining robust data pipelines and architectures that underpin analytics and data solutions. This includes delivering end-to-end data automation and analytics solutions, from the initial discovery and interpretation of meaningful patterns in data to communicating insights through engaging visualisations, and ultimately automating manual processes programmatically. Your role will involve unlocking data from any source-whether SQL databases, APIs, SharePoint, file systems, emails, sensors, websites, or cloud-based platforms-and automating its collection, manipulation, cleansing, matching, and preparation for analytics and smarter service delivery. You will provide full support for the solutions you deliver, as well as the platforms and infrastructure on which they are built. Collaboration will be key, as you work closely with data architects, automation consultants, analysts, and stakeholders to create high-impact data solutions. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Proven experience in data engineering, with strong skills in SQL, Python (skills in cloud platforms such as Azure a plus) Familiarity with ETL tools such as SSIS and FME. Extensive experience creating beautiful and insightful data visualisations using Tableau, Power BI or other similar platforms Good Communication, both verbal and visual and an excellent customer service attitude A willingness for professional growth and independently assimilating skills An innovative approach to problem solving To apply, we request that you submit a CV and you will be asked the following 3 questions: Please describe your data engineering experience, include technologies and languages used and significant solutions developed Please outline your biggest data engineering, data automation or data visualisation achievement to date and reason why you are proud of it Do you have a public portfolio of Data Visualisations? If so, please share the link with us The job advert closes at 23:59 on 24th May 2026 with interviews planned in June. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
09/06/2026
Contractor
This role has a starting salary of 47,142 per annum, based on a 36 hour working week. This is a fixed term contract opportunity for 18 months. Are you passionate about unlocking the power of data to drive public service innovation? Surrey County Council is seeking a skilled and motivated Data Engineer to join our Data Analytics Centre of Excellence - a dynamic team at the heart of transforming how we use data to improve lives across the county. The team is based in Woodhatch Place, Reigate and offers hybrid working. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Data Analytics Centre of Excellence are a team of Data Professionals. Skilled Data Engineers, Architects and Visualisation specialists responsible for driving the analytics and data automation mandate across the authority. Their vision is to add value through the provision of an effective analytics and automation platform which supports the drive for real business transformation, increased productivity and better performance. The team sits within the Data Platforms Team within the IT & Digital Service About the Role You will be responsible for designing, building, and maintaining robust data pipelines and architectures that underpin analytics and data solutions. This includes delivering end-to-end data automation and analytics solutions, from the initial discovery and interpretation of meaningful patterns in data to communicating insights through engaging visualisations, and ultimately automating manual processes programmatically. Your role will involve unlocking data from any source-whether SQL databases, APIs, SharePoint, file systems, emails, sensors, websites, or cloud-based platforms-and automating its collection, manipulation, cleansing, matching, and preparation for analytics and smarter service delivery. You will provide full support for the solutions you deliver, as well as the platforms and infrastructure on which they are built. Collaboration will be key, as you work closely with data architects, automation consultants, analysts, and stakeholders to create high-impact data solutions. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Proven experience in data engineering, with strong skills in SQL, Python (skills in cloud platforms such as Azure a plus) Familiarity with ETL tools such as SSIS and FME. Extensive experience creating beautiful and insightful data visualisations using Tableau, Power BI or other similar platforms Good Communication, both verbal and visual and an excellent customer service attitude A willingness for professional growth and independently assimilating skills An innovative approach to problem solving To apply, we request that you submit a CV and you will be asked the following 3 questions: Please describe your data engineering experience, include technologies and languages used and significant solutions developed Please outline your biggest data engineering, data automation or data visualisation achievement to date and reason why you are proud of it Do you have a public portfolio of Data Visualisations? If so, please share the link with us The job advert closes at 23:59 on 24th May 2026 with interviews planned in June. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
09/06/2026
Contractor
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Senior Data & Reporting Analyst Shrewsbury Contract 22.85 per hour PAYE 30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Senior Data & Reporting Analyst To support the adult social care transformation programme. Hybrid- mostly working from home however will have some need to be office based if possible The post holder will exploit data to deliver interactive reporting, analytics, forecasting, predictive analytics and modelling for Adult Services. This will provide information and narrative allowing for strategic decision making to be made utilising reliable and assured information now and in the future. The post holder will engage with a range of stakeholders, services and teams across the Council and external including the senior leadership team, managers and partners to influence and inform them on the use of data and provision of information. Another focus of the role is supporting the delivery of intelligence for transformation and improvement programmes, including the Adult Services front door transformation and forecasting and demand modelling. The post holder will also support preparations for CQC inspections and peer reviews. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Develop intelligence from available data to inform and challenge the design/redesign of Adult services and the confirmation of outcomes for delivery or commissioning. Provide data and intelligence to support the improvement, transformation and reform programmes of work for Adult Services, specifically the Adult front door transformation programme. Participate in meetings with managers and senior managers offering expert guidance. Support the delivery of corporate performance monitoring, in line with the The Shropshire Plan Performance Management Framework. Work collaboratively with the wider team to deliver projects. Work with partner organisations to deliver commissioned work. Lead on the development of interactive reporting and analysis to support the needs of the business Automate where possible the delivery of reporting and statutory returns to enable efficiencies and up to date information to be available Enable self-service reporting to a wide audience both internal and external Understand and document line of business application data sources. Empower data owners to properly undertake the responsibilities of their role to safeguard council data and meet legislative requirements. Actively support the business to identify data quality issues and implement monitoring processes, through the Data Quality Strategy Support and inform the development of plans for improving business intelligence including standards and procedures. Create and maintain high quality data mapping and matching information. Support the business to identify, manipulate and reuse data sets for reporting and analysis. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
09/06/2026
Contractor
Senior Data & Reporting Analyst Shrewsbury Contract 22.85 per hour PAYE 30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Senior Data & Reporting Analyst To support the adult social care transformation programme. Hybrid- mostly working from home however will have some need to be office based if possible The post holder will exploit data to deliver interactive reporting, analytics, forecasting, predictive analytics and modelling for Adult Services. This will provide information and narrative allowing for strategic decision making to be made utilising reliable and assured information now and in the future. The post holder will engage with a range of stakeholders, services and teams across the Council and external including the senior leadership team, managers and partners to influence and inform them on the use of data and provision of information. Another focus of the role is supporting the delivery of intelligence for transformation and improvement programmes, including the Adult Services front door transformation and forecasting and demand modelling. The post holder will also support preparations for CQC inspections and peer reviews. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Develop intelligence from available data to inform and challenge the design/redesign of Adult services and the confirmation of outcomes for delivery or commissioning. Provide data and intelligence to support the improvement, transformation and reform programmes of work for Adult Services, specifically the Adult front door transformation programme. Participate in meetings with managers and senior managers offering expert guidance. Support the delivery of corporate performance monitoring, in line with the The Shropshire Plan Performance Management Framework. Work collaboratively with the wider team to deliver projects. Work with partner organisations to deliver commissioned work. Lead on the development of interactive reporting and analysis to support the needs of the business Automate where possible the delivery of reporting and statutory returns to enable efficiencies and up to date information to be available Enable self-service reporting to a wide audience both internal and external Understand and document line of business application data sources. Empower data owners to properly undertake the responsibilities of their role to safeguard council data and meet legislative requirements. Actively support the business to identify data quality issues and implement monitoring processes, through the Data Quality Strategy Support and inform the development of plans for improving business intelligence including standards and procedures. Create and maintain high quality data mapping and matching information. Support the business to identify, manipulate and reuse data sets for reporting and analysis. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
ICT Service Desk Analyst Esher Contract £16.56 per hour Our client is looking for an experienced ICT Service Desk Analyst You will be a confident, effective communicator, passionate about customer service excellence with a proven track record of experience in an IT technical environment. This is one of many roles we are recruiting for please visit our website colbernlimited co uk To provide operational and technical support to 400 + end users across all Council departments, with responsibility of supporting Windows 11 laptops, docking stations, end-user devices, MFD s and mobile devices (iPad and iPhone). Configuration, installation and support of all hardware and software supplied to the end user. Support for the MS 365 suite. Provide support and cover on the ICT Service Desk to support the technical function of the organisation as a whole. To proactively work with customers to suggest better ways of working and taking time to understand customer needs and requirements. Liaise with the Digital Development and Infrastructure teams and third-party partners when required. Specific duties and responsibilities Monitor the ICT Service desk tickets, incidents and service requests, via the online portal. Ensure the logging of all incidents and requests have the appropriate level of information and are in line with the ICT Service Level Agreements. To proactively communicate with customers as needed, in a highly customer focused manner, face to face, over the telephone, via email and the Service desk online portal. Follow ICT Service Desk set procedures for logging and monitoring all support calls. Taking ownership of tickets and ensuring successful completion within stated SLA, escalating of incidents and requests to third parties and colleagues where necessary. Provide remote support to internal and external customers. If requested provide desktop support and support at remote sites, e.g. Depot. Provide advice, guidance and training to the end users on the operation and use of the authority's corporate desktop and office systems software. Assist with knowledge transfer across the teams. Work a shift rota of early or late to cover the support hours required for the ICT Service Desk. When required cover absent shifts, possibly at short notice. Administer ICT Training Room bookings, checking availability of room and compatibility of software required for training. Assist third party support to gain remote access to the EBC servers and systems. When necessary, supervise third party support on-site engineers, assisting engineers to clear faults. Run various regular routine procedure jobs, as set out in the ICT Service Desk support shift duties, updating records accordingly. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
09/06/2026
Contractor
ICT Service Desk Analyst Esher Contract £16.56 per hour Our client is looking for an experienced ICT Service Desk Analyst You will be a confident, effective communicator, passionate about customer service excellence with a proven track record of experience in an IT technical environment. This is one of many roles we are recruiting for please visit our website colbernlimited co uk To provide operational and technical support to 400 + end users across all Council departments, with responsibility of supporting Windows 11 laptops, docking stations, end-user devices, MFD s and mobile devices (iPad and iPhone). Configuration, installation and support of all hardware and software supplied to the end user. Support for the MS 365 suite. Provide support and cover on the ICT Service Desk to support the technical function of the organisation as a whole. To proactively work with customers to suggest better ways of working and taking time to understand customer needs and requirements. Liaise with the Digital Development and Infrastructure teams and third-party partners when required. Specific duties and responsibilities Monitor the ICT Service desk tickets, incidents and service requests, via the online portal. Ensure the logging of all incidents and requests have the appropriate level of information and are in line with the ICT Service Level Agreements. To proactively communicate with customers as needed, in a highly customer focused manner, face to face, over the telephone, via email and the Service desk online portal. Follow ICT Service Desk set procedures for logging and monitoring all support calls. Taking ownership of tickets and ensuring successful completion within stated SLA, escalating of incidents and requests to third parties and colleagues where necessary. Provide remote support to internal and external customers. If requested provide desktop support and support at remote sites, e.g. Depot. Provide advice, guidance and training to the end users on the operation and use of the authority's corporate desktop and office systems software. Assist with knowledge transfer across the teams. Work a shift rota of early or late to cover the support hours required for the ICT Service Desk. When required cover absent shifts, possibly at short notice. Administer ICT Training Room bookings, checking availability of room and compatibility of software required for training. Assist third party support to gain remote access to the EBC servers and systems. When necessary, supervise third party support on-site engineers, assisting engineers to clear faults. Run various regular routine procedure jobs, as set out in the ICT Service Desk support shift duties, updating records accordingly. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement, technical problem-solving, and excellent customer service. Key Responsibilities Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first line and second line support for Azure AD, Intune, and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager. Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Security Support and System Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
09/06/2026
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement, technical problem-solving, and excellent customer service. Key Responsibilities Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first line and second line support for Azure AD, Intune, and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager. Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Security Support and System Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
Senior Solutions Architect Location: London Hybrid: 2 days per week onsite Rate: £650 per day Contract: Initial 6 months IR35: Inside IR35 About the Role A London Council is seeking an experienced Senior Solutions Architect to lead the design and delivery of secure, scalable and cloud first technology solutions across a major digital transformation programme. This is a senior level technical leadership role, responsible for shaping enterprise architecture, defining solution strategies and ensuring technology solutions align with organisational standards, security frameworks and modern digital delivery practices. You will work closely with Digital Services, project delivery teams, suppliers and senior stakeholders to deliver complex cross platform solutions across cloud, infrastructure, integration and Microsoft technologies. Key Responsibilities Lead the architecture and design of enterprise scale digital and cloud solutions Define solution architectures aligned to enterprise architecture principles and GDS standards Design secure and scalable Azure based environments across hybrid cloud infrastructures Deliver cloud first strategies across infrastructure, applications, integrations and identity management Work across full solution lifecycle from discovery through to implementation and support Design and implement Azure networking solutions including VNets, VPNs, ExpressRoute and network security Support application modernisation, API integration and cloud native service delivery Design and manage secure integration solutions using API Management, Service Bus and Event Grid Implement governance, RBAC, Azure AD, Conditional Access and security best practices Ensure solutions align with GDPR, ISO27001, Cyber Essentials and NIST frameworks Drive automation and CI/CD practices using Azure DevOps and GitHub Actions Produce high quality architecture documentation, technical specifications and solution diagrams Work collaboratively with developers, infrastructure teams, analysts and third party suppliers Provide technical leadership and mentoring to project teams and junior architects Support cost optimisation, monitoring and operational governance across Azure estates Required Experience Proven experience working as a Solutions Architect, Enterprise Architect or Technical Architect within large scale environments Strong experience designing enterprise and cloud solutions within Microsoft Azure Experience delivering solutions across hybrid cloud and on premises environments Strong understanding of Microsoft 365 technologies including Teams, SharePoint and Exchange Online Experience with Azure App Services, Azure Functions, Logic Apps and Azure SQL Knowledge of cloud native architectures, microservices and API led integration Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions Strong understanding of networking, security and Zero Trust principles Experience with Azure Monitor, Log Analytics, Application Insights and Security Centre Strong understanding of Azure AD, RBAC, Key Vault and identity management Experience working within agile delivery environments Excellent stakeholder engagement and communication skills Public sector or local government experience would be highly desirable Desirable Experience working within GDS aligned environments Knowledge of containerisation and Kubernetes Relevant Microsoft Azure certifications Experience working on large scale digital transformation programmes Rates depend on experience and client requirements
09/06/2026
Contractor
Senior Solutions Architect Location: London Hybrid: 2 days per week onsite Rate: £650 per day Contract: Initial 6 months IR35: Inside IR35 About the Role A London Council is seeking an experienced Senior Solutions Architect to lead the design and delivery of secure, scalable and cloud first technology solutions across a major digital transformation programme. This is a senior level technical leadership role, responsible for shaping enterprise architecture, defining solution strategies and ensuring technology solutions align with organisational standards, security frameworks and modern digital delivery practices. You will work closely with Digital Services, project delivery teams, suppliers and senior stakeholders to deliver complex cross platform solutions across cloud, infrastructure, integration and Microsoft technologies. Key Responsibilities Lead the architecture and design of enterprise scale digital and cloud solutions Define solution architectures aligned to enterprise architecture principles and GDS standards Design secure and scalable Azure based environments across hybrid cloud infrastructures Deliver cloud first strategies across infrastructure, applications, integrations and identity management Work across full solution lifecycle from discovery through to implementation and support Design and implement Azure networking solutions including VNets, VPNs, ExpressRoute and network security Support application modernisation, API integration and cloud native service delivery Design and manage secure integration solutions using API Management, Service Bus and Event Grid Implement governance, RBAC, Azure AD, Conditional Access and security best practices Ensure solutions align with GDPR, ISO27001, Cyber Essentials and NIST frameworks Drive automation and CI/CD practices using Azure DevOps and GitHub Actions Produce high quality architecture documentation, technical specifications and solution diagrams Work collaboratively with developers, infrastructure teams, analysts and third party suppliers Provide technical leadership and mentoring to project teams and junior architects Support cost optimisation, monitoring and operational governance across Azure estates Required Experience Proven experience working as a Solutions Architect, Enterprise Architect or Technical Architect within large scale environments Strong experience designing enterprise and cloud solutions within Microsoft Azure Experience delivering solutions across hybrid cloud and on premises environments Strong understanding of Microsoft 365 technologies including Teams, SharePoint and Exchange Online Experience with Azure App Services, Azure Functions, Logic Apps and Azure SQL Knowledge of cloud native architectures, microservices and API led integration Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions Strong understanding of networking, security and Zero Trust principles Experience with Azure Monitor, Log Analytics, Application Insights and Security Centre Strong understanding of Azure AD, RBAC, Key Vault and identity management Experience working within agile delivery environments Excellent stakeholder engagement and communication skills Public sector or local government experience would be highly desirable Desirable Experience working within GDS aligned environments Knowledge of containerisation and Kubernetes Relevant Microsoft Azure certifications Experience working on large scale digital transformation programmes Rates depend on experience and client requirements
Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently. Key Responsibilities Provide first-line support via telephone and ticketing systems Log, prioritise, and manage customer incidents and service requests Diagnose and resolve issues wherever possible at first point of contact Escalate more complex issues to specialist teams when required Keep customers informed throughout the lifecycle of their ticket Maintain accurate records and documentation Liaise with third-party suppliers to ensure timely resolution of issues Support continuous improvement initiatives and contribute to team success Follow security and compliance procedures at all times Assist with project work as required What We're Looking For Excellent communication skills, both written and verbal A good understanding of IT terminology and technology concepts Ability to explain technical information in a clear and user-friendly way Strong problem-solving and decision-making skills Positive, proactive, and team-focused attitude Ability to work effectively in a fast-paced environment Strong organisational skills and attention to detail Working Hours This role operates on a shift rota between: 8:00am - 4:30pm 9:30am - 6:00pm 11:30am - 8:00pm You will also be required to work approximately 1 in every 6 weekends, with a day off each side of the weekend. 25 days annual leave plus bank holidays Birthday day off Enhanced pension scheme Discounted gym memberships Ongoing training and career development opportunities Supportive and collaborative working environment
09/06/2026
Full time
Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently. Key Responsibilities Provide first-line support via telephone and ticketing systems Log, prioritise, and manage customer incidents and service requests Diagnose and resolve issues wherever possible at first point of contact Escalate more complex issues to specialist teams when required Keep customers informed throughout the lifecycle of their ticket Maintain accurate records and documentation Liaise with third-party suppliers to ensure timely resolution of issues Support continuous improvement initiatives and contribute to team success Follow security and compliance procedures at all times Assist with project work as required What We're Looking For Excellent communication skills, both written and verbal A good understanding of IT terminology and technology concepts Ability to explain technical information in a clear and user-friendly way Strong problem-solving and decision-making skills Positive, proactive, and team-focused attitude Ability to work effectively in a fast-paced environment Strong organisational skills and attention to detail Working Hours This role operates on a shift rota between: 8:00am - 4:30pm 9:30am - 6:00pm 11:30am - 8:00pm You will also be required to work approximately 1 in every 6 weekends, with a day off each side of the weekend. 25 days annual leave plus bank holidays Birthday day off Enhanced pension scheme Discounted gym memberships Ongoing training and career development opportunities Supportive and collaborative working environment
Service Delivery Analyst (1st & 2nd Line Support) London Hybrid (3 days office / 2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role As a Service Delivery Analyst, you will provide both remote and hands on support to a diverse user base, ensuring seamless day to day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first class support experience. Key responsibilities include: Acting as the first point of contact for IT issues, managing calls, incidents, and service requests Providing deskside support for hardware, software, and user-related issues Troubleshooting and resolving technical incidents across a range of technologies Escalating more complex issues to specialist teams where required Supporting audio visual and video conferencing setups (Teams, Zoom, WebEx) Assisting with deployments, testing, and system improvements Maintaining accurate records in a ticketing system (e.g. ServiceNow) Contributing to knowledge sharing and documentation About You You will be a customer focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience Required Previous experience in 1st and/or 2nd line IT support (ideally within professional services) Strong knowledge of: Windows 11 and iOS Microsoft Office 365 (including OneDrive, Intune, Azure / AVD) Hardware support (laptops, desktops, printers, mobile devices) Basic networking concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV / conferencing technologies Desirable Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem solving ability Able to manage multiple tasks in a fast paced environment Proactive, adaptable, and solutions focused Keen to contribute to continuous improvement and team success If you're looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
09/06/2026
Full time
Service Delivery Analyst (1st & 2nd Line Support) London Hybrid (3 days office / 2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role As a Service Delivery Analyst, you will provide both remote and hands on support to a diverse user base, ensuring seamless day to day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first class support experience. Key responsibilities include: Acting as the first point of contact for IT issues, managing calls, incidents, and service requests Providing deskside support for hardware, software, and user-related issues Troubleshooting and resolving technical incidents across a range of technologies Escalating more complex issues to specialist teams where required Supporting audio visual and video conferencing setups (Teams, Zoom, WebEx) Assisting with deployments, testing, and system improvements Maintaining accurate records in a ticketing system (e.g. ServiceNow) Contributing to knowledge sharing and documentation About You You will be a customer focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience Required Previous experience in 1st and/or 2nd line IT support (ideally within professional services) Strong knowledge of: Windows 11 and iOS Microsoft Office 365 (including OneDrive, Intune, Azure / AVD) Hardware support (laptops, desktops, printers, mobile devices) Basic networking concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV / conferencing technologies Desirable Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem solving ability Able to manage multiple tasks in a fast paced environment Proactive, adaptable, and solutions focused Keen to contribute to continuous improvement and team success If you're looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
A professional services organization in York is seeking an IT Support and Training Analyst to improve system usage and support training initiatives. This role combines end-user training, first line IT support, and project management. The ideal candidate should be knowledgeable in Microsoft 365, possess strong communication skills, and be proactive in improving processes. The position offers competitive salary, flexible working arrangements, and opportunities for professional development.
09/06/2026
Full time
A professional services organization in York is seeking an IT Support and Training Analyst to improve system usage and support training initiatives. This role combines end-user training, first line IT support, and project management. The ideal candidate should be knowledgeable in Microsoft 365, possess strong communication skills, and be proactive in improving processes. The position offers competitive salary, flexible working arrangements, and opportunities for professional development.
Ramsdens is an award-winning, Legal 500 recommended full-service law firm with offices across Yorkshire. We are known for the quality of our people and the service we provide. We are looking for a full time IT Support Analyst to join our team at our administrative centre in Brighouse. Please note this an office based role, after successful completion of probation there is the option of working one day a week from home. You will be required to travel to our offices across Yorkshire, and will have access to a pool car. The Role We are seeking a customer focused IT Support Analyst to join our in-house IT team. In this role, you will act as a key point of contact for colleagues across the firm, providing responsive, professional support and helping to maintain a reliable, secure and efficient IT service. You will support approximately 330 users across 12 sites, handling incidents and service requests by phone, email, remote support and face to face assistance. The role combines day to day service desk support with on-site technical assistance, device setup and user onboarding. You will be expected to log, prioritise, troubleshoot and resolve support issues in line with team procedures and service standards, escalating where appropriate and ensuring users are kept informed throughout. Main Responsibilities Provide first-line and some second-line support to end users, taking ownership of incidents and service requests through to resolution where possible. Log, categorise, prioritise and update tickets accurately within the IT service management system, ensuring clear communication and timely progress updates. Diagnose and resolve a wide range of hardware, software, access and connectivity issues across desktop, laptop, mobile and peripheral devices. Escalate complex or high-impact issues appropriately, working with internal teams and third-party suppliers to restore service as quickly as possible. Set up, configure, deploy and support end-user devices, including laptops, mobile phones, tablets and related equipment. Support user account administration and access requests, including onboarding, role changes and leavers, in line with firm policies and security requirements. Assist with new starter inductions by preparing equipment, accounts and access, and providing users with the guidance they need to work effectively. Travel to firm offices when required to provide on-site support, complete equipment installations and assist with desk moves or other operational changes. Maintain accurate technical documentation, contribute to the team knowledge base and help improve user guides and internal support materials. Promote and support compliance with IT policies, security standards and good working practices, reporting risks or breaches promptly. Identify recurring issues, suggest service improvements and contribute to changes, system rollouts and IT projects where required. Provide support across core business and productivity platforms, including Microsoft 365, Windows desktop services, file sharing solutions, multi-factor authentication tools, case management systems and email security platforms. Contribute to end-user education by sharing guidance, promoting best practice and helping colleagues make effective and secure use of technology. Role Specific Requirements A minimum of 2 years' experience in an IT support, service desk or desktop support role. Previous work experience in a professional services, especially legal environment is highly desirable. Hands on experience of legal case management system/s is highly desirable. Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Good working knowledge of Windows desktop operating systems and standard desktop setup, configuration and troubleshooting. Experience supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive and SharePoint. Working knowledge of Microsoft 365, Entra ID/Active Directory, Exchange and Intune. Experience supporting laptops, mobile devices, printers and other end-user hardware. Strong troubleshooting, analytical and problem-solving skills. Able to manage and prioritise a varied workload in a busy support environment. A proactive, positive and team-focused approach, with a willingness to learn and adapt. A full clean driving licence and willingness to travel between offices when required.
09/06/2026
Full time
Ramsdens is an award-winning, Legal 500 recommended full-service law firm with offices across Yorkshire. We are known for the quality of our people and the service we provide. We are looking for a full time IT Support Analyst to join our team at our administrative centre in Brighouse. Please note this an office based role, after successful completion of probation there is the option of working one day a week from home. You will be required to travel to our offices across Yorkshire, and will have access to a pool car. The Role We are seeking a customer focused IT Support Analyst to join our in-house IT team. In this role, you will act as a key point of contact for colleagues across the firm, providing responsive, professional support and helping to maintain a reliable, secure and efficient IT service. You will support approximately 330 users across 12 sites, handling incidents and service requests by phone, email, remote support and face to face assistance. The role combines day to day service desk support with on-site technical assistance, device setup and user onboarding. You will be expected to log, prioritise, troubleshoot and resolve support issues in line with team procedures and service standards, escalating where appropriate and ensuring users are kept informed throughout. Main Responsibilities Provide first-line and some second-line support to end users, taking ownership of incidents and service requests through to resolution where possible. Log, categorise, prioritise and update tickets accurately within the IT service management system, ensuring clear communication and timely progress updates. Diagnose and resolve a wide range of hardware, software, access and connectivity issues across desktop, laptop, mobile and peripheral devices. Escalate complex or high-impact issues appropriately, working with internal teams and third-party suppliers to restore service as quickly as possible. Set up, configure, deploy and support end-user devices, including laptops, mobile phones, tablets and related equipment. Support user account administration and access requests, including onboarding, role changes and leavers, in line with firm policies and security requirements. Assist with new starter inductions by preparing equipment, accounts and access, and providing users with the guidance they need to work effectively. Travel to firm offices when required to provide on-site support, complete equipment installations and assist with desk moves or other operational changes. Maintain accurate technical documentation, contribute to the team knowledge base and help improve user guides and internal support materials. Promote and support compliance with IT policies, security standards and good working practices, reporting risks or breaches promptly. Identify recurring issues, suggest service improvements and contribute to changes, system rollouts and IT projects where required. Provide support across core business and productivity platforms, including Microsoft 365, Windows desktop services, file sharing solutions, multi-factor authentication tools, case management systems and email security platforms. Contribute to end-user education by sharing guidance, promoting best practice and helping colleagues make effective and secure use of technology. Role Specific Requirements A minimum of 2 years' experience in an IT support, service desk or desktop support role. Previous work experience in a professional services, especially legal environment is highly desirable. Hands on experience of legal case management system/s is highly desirable. Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Good working knowledge of Windows desktop operating systems and standard desktop setup, configuration and troubleshooting. Experience supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive and SharePoint. Working knowledge of Microsoft 365, Entra ID/Active Directory, Exchange and Intune. Experience supporting laptops, mobile devices, printers and other end-user hardware. Strong troubleshooting, analytical and problem-solving skills. Able to manage and prioritise a varied workload in a busy support environment. A proactive, positive and team-focused approach, with a willingness to learn and adapt. A full clean driving licence and willingness to travel between offices when required.
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
09/06/2026
Full time
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
MCS Group is looking for an Application Support Analyst to join a busy business support function on an 11-month contract. This role is ideal for someone with a strong understanding of business processes and systems (such as SAP or similar ERP platforms), who enjoys problem-solving, working with data, and supporting colleagues across the organisation. Formal IT background is not essential- this role would suit someone who understands how a business operates and can quickly get to grips with systems and processes. The Role Act as a key point of contact for application-related queries, providing first-line support to users, investigating issues, and ensuring systems and data are operating effectively Manage user access, system administration and ongoing maintenance Monitor and maintain data accuracy, ensuring strong data governance Support batch jobs, system interfaces and integrations Work with development teams and third parties to deliver system improvements Maintain helpdesk records and contribute to process documentation Support user training and adoption of systems Identify risks, trends and opportunities through data analysis The Person Good understanding of core business processes (e.g. sales, purchasing, logistics or finance) Experience using SAP or similar ERP systems (from a user perspective) Strong attention to detail and confidence working with data Ability to learn new systems and processes quickly Strong communication and stakeholder engagement skills A background in FMCG or operational environments would be desirable but not essential Duration Duration: 11 months Salary: £28,000 per annum Location: Belfast - Please note, in-office working is required To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
09/06/2026
Full time
MCS Group is looking for an Application Support Analyst to join a busy business support function on an 11-month contract. This role is ideal for someone with a strong understanding of business processes and systems (such as SAP or similar ERP platforms), who enjoys problem-solving, working with data, and supporting colleagues across the organisation. Formal IT background is not essential- this role would suit someone who understands how a business operates and can quickly get to grips with systems and processes. The Role Act as a key point of contact for application-related queries, providing first-line support to users, investigating issues, and ensuring systems and data are operating effectively Manage user access, system administration and ongoing maintenance Monitor and maintain data accuracy, ensuring strong data governance Support batch jobs, system interfaces and integrations Work with development teams and third parties to deliver system improvements Maintain helpdesk records and contribute to process documentation Support user training and adoption of systems Identify risks, trends and opportunities through data analysis The Person Good understanding of core business processes (e.g. sales, purchasing, logistics or finance) Experience using SAP or similar ERP systems (from a user perspective) Strong attention to detail and confidence working with data Ability to learn new systems and processes quickly Strong communication and stakeholder engagement skills A background in FMCG or operational environments would be desirable but not essential Duration Duration: 11 months Salary: £28,000 per annum Location: Belfast - Please note, in-office working is required To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Proactive.IT Appointments Limited is seeking an IT Service Desk Analyst in Bristol. The role involves providing first- and second-line technical support, managing service requests, and participating in IT projects. Candidates should have experience in IT support, knowledge of Microsoft systems, and strong customer service skills. The position offers opportunities for professional growth and contributes to business operations. Salary ranges from £28k to £32k annually.
09/06/2026
Full time
Proactive.IT Appointments Limited is seeking an IT Service Desk Analyst in Bristol. The role involves providing first- and second-line technical support, managing service requests, and participating in IT projects. Candidates should have experience in IT support, knowledge of Microsoft systems, and strong customer service skills. The position offers opportunities for professional growth and contributes to business operations. Salary ranges from £28k to £32k annually.
MCS Group are currently recruiting for 2 temporary Financial Management Analysts on behalf of the Western Health and Social Care Trust, based in Derry/Londonderry. This is an excellent opportunity for an experienced finance professional to join a busy finance team, supporting financial management processes, reporting, and budgetary control within a large complex organisation. Key Duties Provide financial analysis and management information to support decision making. Assist with budgeting, forecasting, and monitoring expenditure. Prepare financial reports, reconciliations, and performance data. Support month end and year end financial processes. Maintain accurate financial records and accounting systems. Use computerized accounting ledgers and finance systems effectively. Liaise with internal departments regarding finance queries and reporting requirements. Ensure compliance with financial procedures and controls. Essential Criteria Applicants must meet one of the following qualification/experience routes: Diploma for Accounting Technicians (ATI) or equivalent OR Finance/Accounting/Business Degree with 2 years' relevant finance experience OR 5 years' relevant finance experience In addition, candidates must have: Excellent IT skills, to include the Microsoft Office suite and advanced Excel functions Experience of working with financial systems, including a computerized accounting ledger. Strong numerical, analytical, and organisational skills. Ability to work accurately to deadlines in a fast paced environment. Excellent communication and interpersonal skills. The role Temporary until 20/10/26 Flexible working options, including hybrid and home working Pay rate of £15.88 per hour (£30966 annual equivalent) 37.5 hours per week, Monday to Friday Please note - This position is subject to a Standard Access NI check. A criminal record will not necessarily be a bar to obtaining the position. This will be considered in line with Access NI code of practice & MCS Groups Access NI policies. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
09/06/2026
Full time
MCS Group are currently recruiting for 2 temporary Financial Management Analysts on behalf of the Western Health and Social Care Trust, based in Derry/Londonderry. This is an excellent opportunity for an experienced finance professional to join a busy finance team, supporting financial management processes, reporting, and budgetary control within a large complex organisation. Key Duties Provide financial analysis and management information to support decision making. Assist with budgeting, forecasting, and monitoring expenditure. Prepare financial reports, reconciliations, and performance data. Support month end and year end financial processes. Maintain accurate financial records and accounting systems. Use computerized accounting ledgers and finance systems effectively. Liaise with internal departments regarding finance queries and reporting requirements. Ensure compliance with financial procedures and controls. Essential Criteria Applicants must meet one of the following qualification/experience routes: Diploma for Accounting Technicians (ATI) or equivalent OR Finance/Accounting/Business Degree with 2 years' relevant finance experience OR 5 years' relevant finance experience In addition, candidates must have: Excellent IT skills, to include the Microsoft Office suite and advanced Excel functions Experience of working with financial systems, including a computerized accounting ledger. Strong numerical, analytical, and organisational skills. Ability to work accurately to deadlines in a fast paced environment. Excellent communication and interpersonal skills. The role Temporary until 20/10/26 Flexible working options, including hybrid and home working Pay rate of £15.88 per hour (£30966 annual equivalent) 37.5 hours per week, Monday to Friday Please note - This position is subject to a Standard Access NI check. A criminal record will not necessarily be a bar to obtaining the position. This will be considered in line with Access NI code of practice & MCS Groups Access NI policies. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Transport Data Analyst Location: Chesterfield, East Midlands Employment Status: Permanent Salary: £39,152 - £44,075 About the Role This is a defining moment for transport in the East Midlands. As the region's Local Transport Authority, EMCCA is at the forefront of shaping a bold, future focused Mayor's Transport Plan - driving forward a transformational investment programme worth over £2 billion. This is more than infrastructure; it's a once in a generation opportunity to reimagine how people connect, travel, and thrive across the region. We are seeking a Transport Data Analyst to provide high quality analysis, insight and evidence to support the development, implementation and monitoring of transport strategies and programmes. You will play a leading role in ensuring that decision making is informed by robust, integrated and accessible data. Our region is home to award winning bus companies, an established tram system, the HQ of the new GB Railways, and birthplace of the first workplace park levy in Europe - this is a region with both track record and vision. Key Responsibilities Lead the collection, integration, cleansing and analysis of a wide range of transport related datasets, including national, regional, local authority and operator data Develop high quality dashboards, reports and data visualisations using tools such as Excel, Power BI, GIS, Python or R Apply statistical and analytical techniques to support forecasting, modelling and scenario analysis Build and maintain robust evidence bases to support key strategies, including the Mayor's Transport Plan and associated programmes Use GIS tools to analyse spatial data, map transport networks and support place based decision making Lead on carbon reduction analysis and contribute to the development of transport decarbonisation strategies Ensure effective data management practices, including governance, quality assurance, security and compliance Provide analytical support to business cases, funding bids and project evaluations Monitor the performance of transport programmes, identifying trends, impacts and opportunities for improvement Conduct research and horizon scanning to identify emerging trends, tools and best practice in transport analytics Work collaboratively with internal teams, local authorities, transport operators and partners to support consistent and effective use of data Provide guidance and mentorship to junior analysts and colleagues Represent EMCCA in meetings, working groups and stakeholder engagement activities where analytical insight is required About You We are looking for a highly analytical and technically skilled professional who can translate complex data into meaningful insight to support strategic decision making. Please note, you do not need to meet every requirement to apply - if you feel you'd be a good fit, we encourage you to put in an application. Essential Skills and Experience Strong experience using data analysis and visualisation tools such as Excel, Power BI, Python, R or SQL Proven ability to work with large and complex datasets, applying analytical and statistical techniques Experience developing dashboards, automated reports and repeatable analytical processes Experience using GIS software for spatial analysis and mapping Strong problem solving skills and attention to detail Ability to manage multiple priorities and deliver high quality outputs to deadlines Excellent communication skills, with the ability to present complex findings clearly to both technical and non technical audiences Experience collaborating with a range of stakeholders across projects or programmes Desirable Experience working with transport data, modelling or appraisal frameworks Knowledge of carbon quantification methodologies or environmental data analysis Experience supporting funding bids, business cases or programme evaluation Experience integrating spatial and analytical datasets Familiarity with open data platforms and transport data sources Qualifications Degree (or equivalent experience) in data analytics, mathematics, statistics, economics, computer science or a related discipline Training or experience in data analytics, statistical modelling or transport modelling Membership of a relevant professional body is desirable Why Join EMCCA This role offers the opportunity to contribute to a high profile regional programme at a critical stage of development. You will help shape how data is used to drive investment decisions, policy development and service improvements across the East Midlands. You will be part of an organisation committed to evidence led decision making, innovation and partnership working, with opportunities to develop your expertise and progress your career. Benefits Up to 10 days paid leave in a 12 month period for caring responsibilities Healthcare cash plan A hybrid work model with remote working opportunities Local Government Pension Scheme Flexible working hours Maternity, Paternity, IVF, Adopters and Foster Carers support Discount scheme Car Benefit Scheme Cycle to Work Scheme 30 days holiday (plus 2 with continuous service) + bank holidays + your birthday (up to five extra days through salary sacrifice) Costco Membership Discounted Gym Membership Professional Membership Scheme Car Parking Discounts Car Sharing Scheme Our Values We lift our region We always put the prosperity of the East Midlands region and its people first when carrying our roles and achieving strategic outcomes We work together We always challenge each other to be exceptional, embracing collaboration and acting to lift rather than win, working as one team We make an impact We always make decisions that are evidence led and which strengthen our region systemically. We hold ourselves to account for our actions We are human We always take pride in who we are and the diversity we bring, communicating authentically and showing genuine interest in one another About EMCCA EMCCA is focused on delivering long term, systemic impact for the people, businesses and places of the East Midlands. With significant funding secured and a strong pipeline of projects underway, this is an exciting time to help shape the region's future. Equality, Diversity and Inclusion (EDI) is at the heart of everything EMCCA does. We are committed to creating an environment where everyone feels valued, respected and empowered, regardless of background or identity. EMCCA is a Disability Confident organisation, committed to inclusive recruitment and supporting people with disabilities to thrive in the workplace. We also support the Care Leavers Covenant, recognising the challenges faced by care experienced individuals and providing opportunities and support to help them succeed. How to Apply If you are passionate about using data to inform decision making and want to contribute to transformative change in transport, we encourage you to apply to join our client's dedicated team within the East Midlands Combined County Authority. Reach out to the team at Matchtech
09/06/2026
Full time
Transport Data Analyst Location: Chesterfield, East Midlands Employment Status: Permanent Salary: £39,152 - £44,075 About the Role This is a defining moment for transport in the East Midlands. As the region's Local Transport Authority, EMCCA is at the forefront of shaping a bold, future focused Mayor's Transport Plan - driving forward a transformational investment programme worth over £2 billion. This is more than infrastructure; it's a once in a generation opportunity to reimagine how people connect, travel, and thrive across the region. We are seeking a Transport Data Analyst to provide high quality analysis, insight and evidence to support the development, implementation and monitoring of transport strategies and programmes. You will play a leading role in ensuring that decision making is informed by robust, integrated and accessible data. Our region is home to award winning bus companies, an established tram system, the HQ of the new GB Railways, and birthplace of the first workplace park levy in Europe - this is a region with both track record and vision. Key Responsibilities Lead the collection, integration, cleansing and analysis of a wide range of transport related datasets, including national, regional, local authority and operator data Develop high quality dashboards, reports and data visualisations using tools such as Excel, Power BI, GIS, Python or R Apply statistical and analytical techniques to support forecasting, modelling and scenario analysis Build and maintain robust evidence bases to support key strategies, including the Mayor's Transport Plan and associated programmes Use GIS tools to analyse spatial data, map transport networks and support place based decision making Lead on carbon reduction analysis and contribute to the development of transport decarbonisation strategies Ensure effective data management practices, including governance, quality assurance, security and compliance Provide analytical support to business cases, funding bids and project evaluations Monitor the performance of transport programmes, identifying trends, impacts and opportunities for improvement Conduct research and horizon scanning to identify emerging trends, tools and best practice in transport analytics Work collaboratively with internal teams, local authorities, transport operators and partners to support consistent and effective use of data Provide guidance and mentorship to junior analysts and colleagues Represent EMCCA in meetings, working groups and stakeholder engagement activities where analytical insight is required About You We are looking for a highly analytical and technically skilled professional who can translate complex data into meaningful insight to support strategic decision making. Please note, you do not need to meet every requirement to apply - if you feel you'd be a good fit, we encourage you to put in an application. Essential Skills and Experience Strong experience using data analysis and visualisation tools such as Excel, Power BI, Python, R or SQL Proven ability to work with large and complex datasets, applying analytical and statistical techniques Experience developing dashboards, automated reports and repeatable analytical processes Experience using GIS software for spatial analysis and mapping Strong problem solving skills and attention to detail Ability to manage multiple priorities and deliver high quality outputs to deadlines Excellent communication skills, with the ability to present complex findings clearly to both technical and non technical audiences Experience collaborating with a range of stakeholders across projects or programmes Desirable Experience working with transport data, modelling or appraisal frameworks Knowledge of carbon quantification methodologies or environmental data analysis Experience supporting funding bids, business cases or programme evaluation Experience integrating spatial and analytical datasets Familiarity with open data platforms and transport data sources Qualifications Degree (or equivalent experience) in data analytics, mathematics, statistics, economics, computer science or a related discipline Training or experience in data analytics, statistical modelling or transport modelling Membership of a relevant professional body is desirable Why Join EMCCA This role offers the opportunity to contribute to a high profile regional programme at a critical stage of development. You will help shape how data is used to drive investment decisions, policy development and service improvements across the East Midlands. You will be part of an organisation committed to evidence led decision making, innovation and partnership working, with opportunities to develop your expertise and progress your career. Benefits Up to 10 days paid leave in a 12 month period for caring responsibilities Healthcare cash plan A hybrid work model with remote working opportunities Local Government Pension Scheme Flexible working hours Maternity, Paternity, IVF, Adopters and Foster Carers support Discount scheme Car Benefit Scheme Cycle to Work Scheme 30 days holiday (plus 2 with continuous service) + bank holidays + your birthday (up to five extra days through salary sacrifice) Costco Membership Discounted Gym Membership Professional Membership Scheme Car Parking Discounts Car Sharing Scheme Our Values We lift our region We always put the prosperity of the East Midlands region and its people first when carrying our roles and achieving strategic outcomes We work together We always challenge each other to be exceptional, embracing collaboration and acting to lift rather than win, working as one team We make an impact We always make decisions that are evidence led and which strengthen our region systemically. We hold ourselves to account for our actions We are human We always take pride in who we are and the diversity we bring, communicating authentically and showing genuine interest in one another About EMCCA EMCCA is focused on delivering long term, systemic impact for the people, businesses and places of the East Midlands. With significant funding secured and a strong pipeline of projects underway, this is an exciting time to help shape the region's future. Equality, Diversity and Inclusion (EDI) is at the heart of everything EMCCA does. We are committed to creating an environment where everyone feels valued, respected and empowered, regardless of background or identity. EMCCA is a Disability Confident organisation, committed to inclusive recruitment and supporting people with disabilities to thrive in the workplace. We also support the Care Leavers Covenant, recognising the challenges faced by care experienced individuals and providing opportunities and support to help them succeed. How to Apply If you are passionate about using data to inform decision making and want to contribute to transformative change in transport, we encourage you to apply to join our client's dedicated team within the East Midlands Combined County Authority. Reach out to the team at Matchtech
Sterling Cross Ltd is seeking an IT Support Analyst - 1st Line to join its support team in Inverness. This fast-paced role involves providing first-line technical support across a multi-site business environment. The ideal candidate will have previous experience in a similar role, possess strong problem-solving skills, and be confident in managing IT support queries. The position offers a range of benefits, including a pension scheme and training opportunities.
09/06/2026
Full time
Sterling Cross Ltd is seeking an IT Support Analyst - 1st Line to join its support team in Inverness. This fast-paced role involves providing first-line technical support across a multi-site business environment. The ideal candidate will have previous experience in a similar role, possess strong problem-solving skills, and be confident in managing IT support queries. The position offers a range of benefits, including a pension scheme and training opportunities.
Join Superdrug Head Office - Make a Real Difference Every Day! Location: East Croydon station - Hybrid working available; 37.5 hours per week (9.00am - 5.30pm). Salary: Competitive. Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office is a fantastic environment filled with brilliant personalities. We put customers and teams at the heart of everything we do, aiming to be the best in accessible health & beauty. Our success comes from our people - they make the difference. We're all about personality, fun and hard work to deliver that Superdrug feeling. Job Purpose To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes. This will mean building a strong understanding of the business and forging productive relationships with key stakeholders. You will analyse gathered information and propose solutions, supporting them with functional and systems design specifications. You will also be involved throughout development, delivery and testing phases, influencing project outcomes. Key Accountabilities Understanding and documenting business processes and workflows and their relationships to current and future software solutions. Identifying, documenting and validating integration and data requirements across systems to ensure end to end solution coherence. Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results. Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; helping manage user and management expectations. Analysing the impact of change requests. Supporting traceability from requirements through to QA; assisting in the definition of test plans, testing strategies and the creation of test cases. Assisting in the definition of roll out, training and user support plans. Creating and/or reviewing manuals, procedures and related user documentation; ensuring documentation is targeted to the appropriate audience. Presenting concepts concisely via narrative, process diagrams, role and accountability diagrams and business focused storyboards. Generating detailed customer focused initiatives in line with the IT Department strategy and supporting execution. Listening to the customer and implementing new ideas that improve service for both online and offline touchpoints. Ensuring the team prioritises actions that delight customers and team members. Special Requirements Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose, inspiring a customer first culture across all touchpoints. Related Business Analyst work experience in large scale business transformation projects, using structured Business Analysis methodologies for multi million pound initiatives. Experience working and implementing projects in a retail environment. Understanding of retail / warehouse management systems and processes. Flexibility to travel. Establishes strong relationships at all levels. Can manage complex messages with all stakeholders. Role model collaboration to exceed goals. Positive attitude towards feedback, using it to generate initiatives that meet/exceed expectations and sharing feedback meaningfully. Effectively manages the team by playing to strengths and proactively addressing opportunities; ensuring wellbeing and diversity are considered and celebrated. Feels empowered to challenge across career bands and roles, supporting others in shaping their work. Key Responsibilities Proactively keep up to date with market and consumer trends in the specialism and feed this into department strategy. Use data and insights to challenge the status quo and keep the organisation ahead of competition. Use data to inform and generate new ideas, making decisions that improve future plans. Technical Responsibilities Help the team understand when to use AI, when to rely on human judgment and how to combine both. Rethink how work gets done - actively shift repetitive tasks to higher value activities as AI takes on routine work. Role model behaviours that encourage confidence with AI, actively developing effective use and critical thinking about outputs. Strengthen the human touch - keep the human element strong, balancing AI efficiency with coaching, empathy and team cohesion. Position in Organisation Reports to Business Systems Analysis Manager & RPA Product Manager. Customer Contacts Internal: Business project managers, project sponsors and stakeholders, project team, other ASW colleagues worldwide. External: Application suppliers, software suppliers. Person Specification Experience Essential: Proven Business Analyst experience in large scale business transformation projects in a retail environment. Qualifications Essential: 'A' level or equivalent. Desirable: Degree level. Skills & Knowledge Skills Large scale business transformation Project work experience using structured Business Analysis methodologies for multi million pound projects. Strong business focused Business Analyst with expertise in Requirements Development and Reporting. Experience translating strategy and concepts into practical, compelling documentation. Expertise in business process mapping and analysis, working with people, process and technology on new solutions. Strong analytical, problem solving and negotiation skills. Good planning and time management skills. IT literacy with experience using MS Office applications. Strong written, oral communication and presentation skills. Ability to work effectively in changing situations, shifting priorities and managing simultaneous demands. Ability to work within a team to achieve agreed objectives, both as a leader and a team member. Experience carrying out Systems Analysis, Data Modelling and/or Service Management assignments. Knowledge Knowledge of structured Business Analysis methodologies and best practice. What's in it for you 33 days holiday rising to 38 days with length of service (inclusive of bank holidays). 2 staff discount codes for yourself and a family member or friend. 30% discount on Superdrug own brand products both in store and online. Hybrid working patterns available with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Company pension matching and bonus. We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it. Being part of more - we work closely with Savers, The Perfume Shop and Three UK. We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets. Unrivalled Learning and Development programmes. Enhanced maternity/shared parental/adoption leave, company sick pay, pregnancy loss and support. Come and be part of something special! For information on how we manage and store your data please go to
09/06/2026
Full time
Join Superdrug Head Office - Make a Real Difference Every Day! Location: East Croydon station - Hybrid working available; 37.5 hours per week (9.00am - 5.30pm). Salary: Competitive. Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office is a fantastic environment filled with brilliant personalities. We put customers and teams at the heart of everything we do, aiming to be the best in accessible health & beauty. Our success comes from our people - they make the difference. We're all about personality, fun and hard work to deliver that Superdrug feeling. Job Purpose To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes. This will mean building a strong understanding of the business and forging productive relationships with key stakeholders. You will analyse gathered information and propose solutions, supporting them with functional and systems design specifications. You will also be involved throughout development, delivery and testing phases, influencing project outcomes. Key Accountabilities Understanding and documenting business processes and workflows and their relationships to current and future software solutions. Identifying, documenting and validating integration and data requirements across systems to ensure end to end solution coherence. Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results. Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; helping manage user and management expectations. Analysing the impact of change requests. Supporting traceability from requirements through to QA; assisting in the definition of test plans, testing strategies and the creation of test cases. Assisting in the definition of roll out, training and user support plans. Creating and/or reviewing manuals, procedures and related user documentation; ensuring documentation is targeted to the appropriate audience. Presenting concepts concisely via narrative, process diagrams, role and accountability diagrams and business focused storyboards. Generating detailed customer focused initiatives in line with the IT Department strategy and supporting execution. Listening to the customer and implementing new ideas that improve service for both online and offline touchpoints. Ensuring the team prioritises actions that delight customers and team members. Special Requirements Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose, inspiring a customer first culture across all touchpoints. Related Business Analyst work experience in large scale business transformation projects, using structured Business Analysis methodologies for multi million pound initiatives. Experience working and implementing projects in a retail environment. Understanding of retail / warehouse management systems and processes. Flexibility to travel. Establishes strong relationships at all levels. Can manage complex messages with all stakeholders. Role model collaboration to exceed goals. Positive attitude towards feedback, using it to generate initiatives that meet/exceed expectations and sharing feedback meaningfully. Effectively manages the team by playing to strengths and proactively addressing opportunities; ensuring wellbeing and diversity are considered and celebrated. Feels empowered to challenge across career bands and roles, supporting others in shaping their work. Key Responsibilities Proactively keep up to date with market and consumer trends in the specialism and feed this into department strategy. Use data and insights to challenge the status quo and keep the organisation ahead of competition. Use data to inform and generate new ideas, making decisions that improve future plans. Technical Responsibilities Help the team understand when to use AI, when to rely on human judgment and how to combine both. Rethink how work gets done - actively shift repetitive tasks to higher value activities as AI takes on routine work. Role model behaviours that encourage confidence with AI, actively developing effective use and critical thinking about outputs. Strengthen the human touch - keep the human element strong, balancing AI efficiency with coaching, empathy and team cohesion. Position in Organisation Reports to Business Systems Analysis Manager & RPA Product Manager. Customer Contacts Internal: Business project managers, project sponsors and stakeholders, project team, other ASW colleagues worldwide. External: Application suppliers, software suppliers. Person Specification Experience Essential: Proven Business Analyst experience in large scale business transformation projects in a retail environment. Qualifications Essential: 'A' level or equivalent. Desirable: Degree level. Skills & Knowledge Skills Large scale business transformation Project work experience using structured Business Analysis methodologies for multi million pound projects. Strong business focused Business Analyst with expertise in Requirements Development and Reporting. Experience translating strategy and concepts into practical, compelling documentation. Expertise in business process mapping and analysis, working with people, process and technology on new solutions. Strong analytical, problem solving and negotiation skills. Good planning and time management skills. IT literacy with experience using MS Office applications. Strong written, oral communication and presentation skills. Ability to work effectively in changing situations, shifting priorities and managing simultaneous demands. Ability to work within a team to achieve agreed objectives, both as a leader and a team member. Experience carrying out Systems Analysis, Data Modelling and/or Service Management assignments. Knowledge Knowledge of structured Business Analysis methodologies and best practice. What's in it for you 33 days holiday rising to 38 days with length of service (inclusive of bank holidays). 2 staff discount codes for yourself and a family member or friend. 30% discount on Superdrug own brand products both in store and online. Hybrid working patterns available with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Company pension matching and bonus. We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it. Being part of more - we work closely with Savers, The Perfume Shop and Three UK. We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets. Unrivalled Learning and Development programmes. Enhanced maternity/shared parental/adoption leave, company sick pay, pregnancy loss and support. Come and be part of something special! For information on how we manage and store your data please go to
MCS Group is looking for a Data Engineer / Analytics Developer to join a growing team delivering data, reporting and automation solutions that support operational and business decision-making. This is a hands on role for a Data Engineer / Analytics Engineer who enjoys working across data engineering, analytics and process automation. You'll collaborate with a range of business and technical stakeholders, helping to improve the flow, quality and accessibility of data while delivering solutions that drive efficiency and insight. The Role Build and maintain data pipelines and integration processes Develop and optimise data solutions using Python, SQL and Snowflake Support reporting, analytics and dashboard development Design and implement automation solutions using the Microsoft Power Platform Work with business stakeholders to understand data requirements and translate them into practical solutions Monitor data quality, troubleshoot issues and support continuous improvement initiatives Contribute to documentation, governance and best practice across the data landscape The Person Mid Level or Senior level experience in a Data Engineer, Analytics Engineer, BI Developer, Data Analyst or similar role Strong hands on experience with Python, SQL and Snowflake Experience with Power BI, Power Apps and Power Automate Understanding of data modelling, ETL/ELT processes and data quality principles Experience working with large datasets and business critical reporting Strong analytical and problem solving skills Excellent communication and stakeholder engagement abilities Experience working with Salesforce or other CRM platforms - is desirable Location: County Antrim (On Site 5 days per Week) Contract: 12 Month Temporary Contract (PAYE) Salary: Equivalent to £57,000+ per annum MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability that means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
09/06/2026
Full time
MCS Group is looking for a Data Engineer / Analytics Developer to join a growing team delivering data, reporting and automation solutions that support operational and business decision-making. This is a hands on role for a Data Engineer / Analytics Engineer who enjoys working across data engineering, analytics and process automation. You'll collaborate with a range of business and technical stakeholders, helping to improve the flow, quality and accessibility of data while delivering solutions that drive efficiency and insight. The Role Build and maintain data pipelines and integration processes Develop and optimise data solutions using Python, SQL and Snowflake Support reporting, analytics and dashboard development Design and implement automation solutions using the Microsoft Power Platform Work with business stakeholders to understand data requirements and translate them into practical solutions Monitor data quality, troubleshoot issues and support continuous improvement initiatives Contribute to documentation, governance and best practice across the data landscape The Person Mid Level or Senior level experience in a Data Engineer, Analytics Engineer, BI Developer, Data Analyst or similar role Strong hands on experience with Python, SQL and Snowflake Experience with Power BI, Power Apps and Power Automate Understanding of data modelling, ETL/ELT processes and data quality principles Experience working with large datasets and business critical reporting Strong analytical and problem solving skills Excellent communication and stakeholder engagement abilities Experience working with Salesforce or other CRM platforms - is desirable Location: County Antrim (On Site 5 days per Week) Contract: 12 Month Temporary Contract (PAYE) Salary: Equivalent to £57,000+ per annum MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability that means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
