Guest Services Manager

Salary: £35,000 to £37,000 per year, Competitive Salary

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 10/06/2026

We're looking for someone who can bring together a diverse team. As Guest Services Manager you will be the public face of our hotel, leading a team that operates Reception to create a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.

Your day to day includes greeting every guest with a welcoming smile, providing the highest level of hospitality at reception, recruiting, training and developing your team, creating and managing rotas, ensuring staffing levels meet business demands and agreed budgets, ensuring all guests are aware of the hotel's facilities and upselling services wherever possible, informing guests of local amenities, offering advice and assistance when necessary, and giving our guests the warmest hospitality so that they want to return.

We need someone who is dedicated, motivated, and able to adapt to changing circumstances. You will need to be calm under pressure, react effortlessly to unexpected circumstances, and take them in your stride. If you are passionate about providing a great guest experience, are a strong communicator, and provide service with a smile, this could be the role for you.

You will need to have proven experience in a management role in a hotel reception, with a great work ethic and an even greater personality.

• Adaptable and approachable, leading a team that delivers a vibrant, friendly environment.
• Recruit, train and develop the reception team.
• Create and manage rotas to meet business demands and budgets.
• Upsell services and inform guests of hotel facilities and local amenities.

• Proven experience of a management role in a hotel reception.
• Strong communication skills and a strong service mindset.
• Ability to remain calm under pressure and adapt to changing circumstances.

• Competitive salary, negotiable dependent on experience.
• Access up to 40% of wages weekly.
• 28 days annual leave rising to 33 days after 5 years.
• Health, cash plan and generous employee discounts.
• Employee Assistance Programme.
• Enhanced maternity and paternity pay.
• Apprenticeships available.
• Life assurance.
• Bespoke training programmes accessible to all.
• Engaging & supportive work environment.

Equal Opportunities. This role is open to all qualified applicants.