IO Associates

SC Cleared Service Designer (2 x Mid-Seniors & 2 x Leads) 3-6 month contract + likely extension £475 per day Inside IR35 (Mid-Senior) £545 per day Inside IR35 (Lead) Starting mid-late October 0-1 days per week on site in London Project Context The successful candidate will join a multidisciplinary team working across a range of projects and services within a complex public-sector environment. The role will involve working through discovery and delivery phases to understand user and organisational needs, identify opportunities for improvement and help shape effective end-to-end services. The successful candidate should be comfortable working in a fast-paced environment where priorities can change and where they may need to work with a high degree of autonomy. Essential Skills & Experience Confident working independently, without relying heavily on instructions, guidance or established processes. Able to manage conflicting requests, prioritise effectively and adapt to changing requirements. Proactive and collaborative, with a willingness to get involved across different areas of a project. Minimum three years' experience in a hands-on Service Design role within government, public sector or a similar complex environment. Proven experience working across discovery and service design , identifying user needs, organisational requirements and service challenges. Strong experience of mapping end-to-end user journeys, services and processes to identify pain points, dependencies and opportunities. Experience facilitating workshops and collaborative sessions with users, stakeholders and multidisciplinary teams. Strong analytical and synthesis skills, with the ability to turn complex information and research findings into clear insights and recommendations. Experience working within Agile and multidisciplinary teams , alongside roles such as User Researchers, Product Managers, Content Designers, UX Designers and Delivery Managers. Strong stakeholder management and communication skills, with the ability to communicate complex service design concepts clearly to a range of audiences. Active SC clearance is essential. Key Responsibilities Leading and contributing to service design and discovery activities to understand user needs, organisational requirements and wider service challenges. Mapping and analysing end-to-end services, user journeys and processes to identify pain points, opportunities and areas for improvement. Working collaboratively with users, stakeholders and multidisciplinary teams to define problems and explore potential solutions. Planning and facilitating service design workshops, discovery sessions and collaborative activities. Bringing together user research, data, stakeholder insight and operational information to develop a holistic understanding of the service. Producing service design artefacts including journey maps, service blueprints, process maps and other visualisations to communicate complex services and opportunities. Translating research and service insights into clear, actionable recommendations. Supporting the development, testing and iteration of new service concepts and approaches. Considering the wider impact of changes across people, processes, technology and channels. Communicating findings and recommendations to stakeholders at different levels of an organisation. Championing user-centred and evidence-led approaches to service development. Working within relevant Government, public-sector, accessibility and compliance standards.