About us
Wifinity was founded in 2007 to solve a problem-our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option.
And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn't always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
The opportunity
The IT Operations Leadis responsible forthe hands on delivery, reliability, and security ofWifinity'sIT services and infrastructure. This is a deeply technical, player-manager role leading a small team of three, with significant personal involvement inM365,Linux systems, Nutanix-hosted infrastructure, cloud platforms, monitoring, incident management, and automation.
The role ensures that core IT platforms and services are robust, well monitored, and operationally sound, supporting both corporate users and operational teams. While leadership and structure are important, this role is fundamentally hands on, requiring strong individual technical contribution alongside team leadership.
Key areas of focus Service Desk &End User/EndpointSupport
- Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point, frequentlyresolving issues hands-on.
- Ensure clear prioritisation, SLAs, escalation paths, andaccuratedocumentation and drive pragmatic improvements to tooling, self-service, and knowledge base content.
- Endpoint device management including robustconfiguration ofMDM,InTuneandConditional Accessalignment to InfoSec policies
- Asset management and optimisation includingM365 Defender
IT Infrastructure - Physical (Nutanix Hosted, Hands On)
- Hands on ownership ofon premiseinfrastructurepredominantly hostedon Nutanix.
- Strong personal responsibility for Linux-based virtual machines and services running on the Nutanix platform.
- Design, build, patch, harden, and troubleshoot Linux systems in production environments.
- Manage compute, storage, networking, backups, and platform resilience within Nutanix.
- Own capacity planning, lifecycle management, and platform upgrades in line with operational demand.
- Work directly with hardware, datacentre, and support partners whererequired, whileretaininginternal technical ownership.
IT Infrastructure - Cloud
- Hands on ownership of cloud infrastructure platforms (e.g. Azure / AWS).
- Operate cloud services using a Linux first approach, aligned with on premise standards.
- Implement andmaintaininfrastructure as code, automation, and standardised builds.
- Own identity, access managementand authentication, backups, disaster recovery, and cost optimisationand ensureM365 isoptimaland fit for purpose.
IT Monitoring & Observability
- Own monitoring tools across infrastructure and services.
- Configure alerts, dashboards, and thresholds based on real operational needs.
- Use monitoring data to proactivelyidentifyissues and prevent outages and continuously improve visibility, reducing reactive incident load.
IT Incident Management
- Lead and activelyparticipatein major and complex incident response.
- Coordinate resolution across IT, Network Operations, and third parties.
- Own root cause analysis (RCA) and follow through of corrective actions and ensure incidents are genuinely fixed, not just closed.
Software & License Management
- Own software asset and license management across the estate.
- Maintainaccurateinventories and ensure license compliance.
- Actively optimise spend through rationalisation and renewal reviews and work closely with Finance and Procurement on renewals and budgeting.
Leadership & Ways of Working
- Lead a small team of 3 through direct involvement, mentoring, and coaching.
- Balance delivery discipline with pragmatism - fix problems properly, not cosmetically.
- Maintainhigh standardsof documentation, runbooks, and operational hygiene.
- Collaborate closely with Business Systems, Network Operations, andInformationSecurity.
- Execute against the IT operational plan, whileremainingresponsive to real-world issues.
About you
You will behighly technicalwith the ability tointerface withthe business.Youwill be joining a scale up business that strives to keep its start up values.You valuebeing genuinely impactful at work andare able tobe pragmatic when solving business issues.You are excellent at working with people and always strive to provide a customer driven approach.You are a 'Translator', you can take a complex business problem from a non technical stakeholder and turn it into a clear, scalable technical solution.
Your experience
- Strong, demonstrable hands on Linux experience in production environments.
- Strong, demonstrable experience of managingand optimisinganM365tenant,particularlywithin anE5licence tier.
- Broad IT operations background across infrastructure, service desk, and incidents.
- Practical experience with cloud platforms, automation, and monitoring tools.
- Comfortable acting as both technical lead and individual contributor.
- Understanding of security, resilience, and operational risk.
- Calm, methodical, and comfortable operating in live, operational environments as well as experience leading a small team/Line Management
It would be nice to also have
- Experience in a Telco or service provider environment is desirable but not essential.
- Experience of Nutanix, DNS, SharePoint, JIRAService Desk as well as ITIL Foundation qualification, CompTIA Linux+certification or similar.
We offer
a competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity
we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact for assistance.