Wifinity Ltd
About us Wifinity was founded in 2007 to solve a problem-our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option. And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn't always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity. The opportunity The IT Operations Leadis responsible forthe hands on delivery, reliability, and security ofWifinity'sIT services and infrastructure. This is a deeply technical, player-manager role leading a small team of three, with significant personal involvement inM365,Linux systems, Nutanix-hosted infrastructure, cloud platforms, monitoring, incident management, and automation. The role ensures that core IT platforms and services are robust, well monitored, and operationally sound, supporting both corporate users and operational teams. While leadership and structure are important, this role is fundamentally hands on, requiring strong individual technical contribution alongside team leadership. Key areas of focus Service Desk &End User/EndpointSupport Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point, frequentlyresolving issues hands-on. Ensure clear prioritisation, SLAs, escalation paths, andaccuratedocumentation and drive pragmatic improvements to tooling, self-service, and knowledge base content. Endpoint device management including robustconfiguration ofMDM,InTuneandConditional Accessalignment to InfoSec policies Asset management and optimisation includingM365 Defender IT Infrastructure - Physical (Nutanix Hosted, Hands On) Hands on ownership ofon premiseinfrastructurepredominantly hostedon Nutanix. Strong personal responsibility for Linux-based virtual machines and services running on the Nutanix platform. Design, build, patch, harden, and troubleshoot Linux systems in production environments. Manage compute, storage, networking, backups, and platform resilience within Nutanix. Own capacity planning, lifecycle management, and platform upgrades in line with operational demand. Work directly with hardware, datacentre, and support partners whererequired, whileretaininginternal technical ownership. IT Infrastructure - Cloud Hands on ownership of cloud infrastructure platforms (e.g. Azure / AWS). Operate cloud services using a Linux first approach, aligned with on premise standards. Implement andmaintaininfrastructure as code, automation, and standardised builds. Own identity, access managementand authentication, backups, disaster recovery, and cost optimisationand ensureM365 isoptimaland fit for purpose. IT Monitoring & Observability Own monitoring tools across infrastructure and services. Configure alerts, dashboards, and thresholds based on real operational needs. Use monitoring data to proactivelyidentifyissues and prevent outages and continuously improve visibility, reducing reactive incident load. IT Incident Management Lead and activelyparticipatein major and complex incident response. Coordinate resolution across IT, Network Operations, and third parties. Own root cause analysis (RCA) and follow through of corrective actions and ensure incidents are genuinely fixed, not just closed. Software & License Management Own software asset and license management across the estate. Maintainaccurateinventories and ensure license compliance. Actively optimise spend through rationalisation and renewal reviews and work closely with Finance and Procurement on renewals and budgeting. Leadership & Ways of Working Lead a small team of 3 through direct involvement, mentoring, and coaching. Balance delivery discipline with pragmatism - fix problems properly, not cosmetically. Maintainhigh standardsof documentation, runbooks, and operational hygiene. Collaborate closely with Business Systems, Network Operations, andInformationSecurity. Execute against the IT operational plan, whileremainingresponsive to real-world issues. About you You will behighly technicalwith the ability tointerface withthe business.Youwill be joining a scale up business that strives to keep its start up values.You valuebeing genuinely impactful at work andare able tobe pragmatic when solving business issues.You are excellent at working with people and always strive to provide a customer driven approach.You are a 'Translator', you can take a complex business problem from a non technical stakeholder and turn it into a clear, scalable technical solution. Your experience Strong, demonstrable hands on Linux experience in production environments. Strong, demonstrable experience of managingand optimisinganM365tenant,particularlywithin anE5licence tier. Broad IT operations background across infrastructure, service desk, and incidents. Practical experience with cloud platforms, automation, and monitoring tools. Comfortable acting as both technical lead and individual contributor. Understanding of security, resilience, and operational risk. Calm, methodical, and comfortable operating in live, operational environments as well as experience leading a small team/Line Management It would be nice to also have Experience in a Telco or service provider environment is desirable but not essential. Experience of Nutanix, DNS, SharePoint, JIRAService Desk as well as ITIL Foundation qualification, CompTIA Linux+certification or similar. We offer a competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check. At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect. This advert can be available in other formats (upon request) for those who require it, please contact for assistance.
About us Wifinity was founded in 2007 to solve a problem-our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option. And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn't always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity. The opportunity The IT Operations Leadis responsible forthe hands on delivery, reliability, and security ofWifinity'sIT services and infrastructure. This is a deeply technical, player-manager role leading a small team of three, with significant personal involvement inM365,Linux systems, Nutanix-hosted infrastructure, cloud platforms, monitoring, incident management, and automation. The role ensures that core IT platforms and services are robust, well monitored, and operationally sound, supporting both corporate users and operational teams. While leadership and structure are important, this role is fundamentally hands on, requiring strong individual technical contribution alongside team leadership. Key areas of focus Service Desk &End User/EndpointSupport Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point, frequentlyresolving issues hands-on. Ensure clear prioritisation, SLAs, escalation paths, andaccuratedocumentation and drive pragmatic improvements to tooling, self-service, and knowledge base content. Endpoint device management including robustconfiguration ofMDM,InTuneandConditional Accessalignment to InfoSec policies Asset management and optimisation includingM365 Defender IT Infrastructure - Physical (Nutanix Hosted, Hands On) Hands on ownership ofon premiseinfrastructurepredominantly hostedon Nutanix. Strong personal responsibility for Linux-based virtual machines and services running on the Nutanix platform. Design, build, patch, harden, and troubleshoot Linux systems in production environments. Manage compute, storage, networking, backups, and platform resilience within Nutanix. Own capacity planning, lifecycle management, and platform upgrades in line with operational demand. Work directly with hardware, datacentre, and support partners whererequired, whileretaininginternal technical ownership. IT Infrastructure - Cloud Hands on ownership of cloud infrastructure platforms (e.g. Azure / AWS). Operate cloud services using a Linux first approach, aligned with on premise standards. Implement andmaintaininfrastructure as code, automation, and standardised builds. Own identity, access managementand authentication, backups, disaster recovery, and cost optimisationand ensureM365 isoptimaland fit for purpose. IT Monitoring & Observability Own monitoring tools across infrastructure and services. Configure alerts, dashboards, and thresholds based on real operational needs. Use monitoring data to proactivelyidentifyissues and prevent outages and continuously improve visibility, reducing reactive incident load. IT Incident Management Lead and activelyparticipatein major and complex incident response. Coordinate resolution across IT, Network Operations, and third parties. Own root cause analysis (RCA) and follow through of corrective actions and ensure incidents are genuinely fixed, not just closed. Software & License Management Own software asset and license management across the estate. Maintainaccurateinventories and ensure license compliance. Actively optimise spend through rationalisation and renewal reviews and work closely with Finance and Procurement on renewals and budgeting. Leadership & Ways of Working Lead a small team of 3 through direct involvement, mentoring, and coaching. Balance delivery discipline with pragmatism - fix problems properly, not cosmetically. Maintainhigh standardsof documentation, runbooks, and operational hygiene. Collaborate closely with Business Systems, Network Operations, andInformationSecurity. Execute against the IT operational plan, whileremainingresponsive to real-world issues. About you You will behighly technicalwith the ability tointerface withthe business.Youwill be joining a scale up business that strives to keep its start up values.You valuebeing genuinely impactful at work andare able tobe pragmatic when solving business issues.You are excellent at working with people and always strive to provide a customer driven approach.You are a 'Translator', you can take a complex business problem from a non technical stakeholder and turn it into a clear, scalable technical solution. Your experience Strong, demonstrable hands on Linux experience in production environments. Strong, demonstrable experience of managingand optimisinganM365tenant,particularlywithin anE5licence tier. Broad IT operations background across infrastructure, service desk, and incidents. Practical experience with cloud platforms, automation, and monitoring tools. Comfortable acting as both technical lead and individual contributor. Understanding of security, resilience, and operational risk. Calm, methodical, and comfortable operating in live, operational environments as well as experience leading a small team/Line Management It would be nice to also have Experience in a Telco or service provider environment is desirable but not essential. Experience of Nutanix, DNS, SharePoint, JIRAService Desk as well as ITIL Foundation qualification, CompTIA Linux+certification or similar. We offer a competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check. At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect. This advert can be available in other formats (upon request) for those who require it, please contact for assistance.
Wifinity Ltd
About us Wifinity was founded in 2007 to solve a problem-our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option. And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn't always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity. The opportunity The NOC L2/3 Team Lead is responsible for leading a team of highly skilled NOC engineers, ensuring the effective management of incidents, changes, and service requests across complex network environments. This role provides both technical leadership and operational oversight, ensuring that the team delivers high quality support, meets SLA targets, and maintains a culture of accountability, collaboration, and continuous improvement. You will act as the escalation point for complex technical issues, guide engineers through troubleshooting and resolution, and ensure that processes, standards, and governance frameworks are consistently applied. This role is critical in maintaining network stability, driving operational excellence, and supporting the wider NETOPS function. Key areas of focus Joining our Network Operations department, you will be responsible for leading the technical network Engineering function who hold responsibility for technical network performance, complex troubleshooting, Technical Change Management and providing managed service support to our customers. The role will oversee both reactive "break fix" response and also pro active network maintenance. Team Leadership & Performance Lead, coach, and develop L2/3 NOC engineers, ensuring high performance and technical capability. Provide day to day guidance, mentoring, and support to engineers handling complex incidents. Conduct regular 1:1s, performance reviews, and skills assessments to support growth and capability uplift. Foster a culture of ownership, accountability, and continuous improvement. Operational Management Oversee the L2/3 workload, ensuring effective prioritisation and resource allocation. Ensure the team meets SLA and KPI targets through proactive monitoring and intervention. Maintain operational awareness of dashboards, alerts, and incident queues, ensuring timely action. Ensure adherence to escalation paths, incident management processes, and change governance. Coordinate with the Technical Controller, NOC L1TL, Field Engineering, and other operational teams to maintain service continuity. Incident & Problem Management Act as the senior technical escalation point for complex incidents and service impacting events. Lead technical investigations, ensuring root cause analysis and permanent fixes are identified. Support the NOC Management team during P1s and Major Incidents, providing technical direction and coordination. Drive problem management activities, identifying recurring issues and contributing to long term remediation. Technical Leadership Provide expert guidance on WAN, WiFi, routing, switching, and network infrastructure. Support engineers with advanced troubleshooting, diagnostics, and fault isolation. Ensure technical documentation, runbooks, and knowledge articles are accurate and up to date. Contribute to the development of new processes, tools, and operational improvements. Collaboration & Stakeholder Engagement Work closely with Engineering, core/platform, Service Management, and Field teams to resolve complex issues. Support cross functional initiatives that improve network reliability and operational efficiency. Communicate clearly with internal stakeholders regarding incident progress, risks, and outcomes. Governance & Continuous Improvement Ensure compliance with ITIL processes, including Incident, Problem, and Change Management. Identify process gaps, inefficiencies, or failure points and drive remediation. Support the development and refinement of operational dashboards and reporting. Promote best practices, quality standards, and consistent ways of working across the NOC. About you You are a calm, structured, and decisive operator who thrives in a high paced environment. You enjoy coordinating activity, solving operational puzzles, and ensuring the right work gets the right attention at the right time. You balance technical understanding with strong organisational and communication skills. We are looking for someone who: Has experience working within a NOC or technical operations environment. Understands incident management, prioritisation, and escalation processes. Communicates clearly and confidently across teams. Can quickly assess urgency and make informed decisions under pressure. Is comfortable influencing without direct line management responsibility. Has strong organisational skills and attention to detail. Has excellent analytical abilities. Your experience Experience in a technical operations, NOC, or service desk environment. Demonstrable ability to manage incidents, prioritise workloads, and coordinate cross team activity. Experience working with dashboards, monitoring tools, and ticketing systems. Understanding of network operations, incident lifecycles, and SLA driven environments. Familiarity with ITIL principles. Nice to have Networking certifications such as CompTIA or CCNA equivalent. Vendor Certifications (Cisco, Ruckus, Juniper etc.) We offer A competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check. At Wifinity We are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect. Accessibility This advert can be available in other formats (upon request) for those who require it, please contact for assistance.
About us Wifinity was founded in 2007 to solve a problem-our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option. And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn't always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity. The opportunity The NOC L2/3 Team Lead is responsible for leading a team of highly skilled NOC engineers, ensuring the effective management of incidents, changes, and service requests across complex network environments. This role provides both technical leadership and operational oversight, ensuring that the team delivers high quality support, meets SLA targets, and maintains a culture of accountability, collaboration, and continuous improvement. You will act as the escalation point for complex technical issues, guide engineers through troubleshooting and resolution, and ensure that processes, standards, and governance frameworks are consistently applied. This role is critical in maintaining network stability, driving operational excellence, and supporting the wider NETOPS function. Key areas of focus Joining our Network Operations department, you will be responsible for leading the technical network Engineering function who hold responsibility for technical network performance, complex troubleshooting, Technical Change Management and providing managed service support to our customers. The role will oversee both reactive "break fix" response and also pro active network maintenance. Team Leadership & Performance Lead, coach, and develop L2/3 NOC engineers, ensuring high performance and technical capability. Provide day to day guidance, mentoring, and support to engineers handling complex incidents. Conduct regular 1:1s, performance reviews, and skills assessments to support growth and capability uplift. Foster a culture of ownership, accountability, and continuous improvement. Operational Management Oversee the L2/3 workload, ensuring effective prioritisation and resource allocation. Ensure the team meets SLA and KPI targets through proactive monitoring and intervention. Maintain operational awareness of dashboards, alerts, and incident queues, ensuring timely action. Ensure adherence to escalation paths, incident management processes, and change governance. Coordinate with the Technical Controller, NOC L1TL, Field Engineering, and other operational teams to maintain service continuity. Incident & Problem Management Act as the senior technical escalation point for complex incidents and service impacting events. Lead technical investigations, ensuring root cause analysis and permanent fixes are identified. Support the NOC Management team during P1s and Major Incidents, providing technical direction and coordination. Drive problem management activities, identifying recurring issues and contributing to long term remediation. Technical Leadership Provide expert guidance on WAN, WiFi, routing, switching, and network infrastructure. Support engineers with advanced troubleshooting, diagnostics, and fault isolation. Ensure technical documentation, runbooks, and knowledge articles are accurate and up to date. Contribute to the development of new processes, tools, and operational improvements. Collaboration & Stakeholder Engagement Work closely with Engineering, core/platform, Service Management, and Field teams to resolve complex issues. Support cross functional initiatives that improve network reliability and operational efficiency. Communicate clearly with internal stakeholders regarding incident progress, risks, and outcomes. Governance & Continuous Improvement Ensure compliance with ITIL processes, including Incident, Problem, and Change Management. Identify process gaps, inefficiencies, or failure points and drive remediation. Support the development and refinement of operational dashboards and reporting. Promote best practices, quality standards, and consistent ways of working across the NOC. About you You are a calm, structured, and decisive operator who thrives in a high paced environment. You enjoy coordinating activity, solving operational puzzles, and ensuring the right work gets the right attention at the right time. You balance technical understanding with strong organisational and communication skills. We are looking for someone who: Has experience working within a NOC or technical operations environment. Understands incident management, prioritisation, and escalation processes. Communicates clearly and confidently across teams. Can quickly assess urgency and make informed decisions under pressure. Is comfortable influencing without direct line management responsibility. Has strong organisational skills and attention to detail. Has excellent analytical abilities. Your experience Experience in a technical operations, NOC, or service desk environment. Demonstrable ability to manage incidents, prioritise workloads, and coordinate cross team activity. Experience working with dashboards, monitoring tools, and ticketing systems. Understanding of network operations, incident lifecycles, and SLA driven environments. Familiarity with ITIL principles. Nice to have Networking certifications such as CompTIA or CCNA equivalent. Vendor Certifications (Cisco, Ruckus, Juniper etc.) We offer A competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check. At Wifinity We are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect. Accessibility This advert can be available in other formats (upon request) for those who require it, please contact for assistance.